About the Xmas Gifts promotion, do you have to clear step 1 and 2 before you can clear step 3?

As with the last couple of days, if you have any refund requests please talk to support. They can handle them better than I can.

Our provider's ISP is fixing problems at the moment, but they say they can do it in a way that won't affect us.

Sadly I don't think we can claim this yet. The problems yesterday were caused by five minutes of connection problems followed by a long queue of logins/etc that weren't all processed for another 30m or so.

Could you either find the original posts and link them or restate the question please? I still don't know what you mean.

Yeh, bad timing. On the other hand, yesterday was our best every day which is great considering we had those problems at the start of peak hours, and we missed out on some overnight traffic due to Sunday's problems.

Whoops. Fixed.

Sure, done for both.

Thanks, done.

There're four a year. As you say, London is next but the other three aren't announced yet as the contracts aren't all signed.

I'm afraid you would need to pay the extra airfare yourselves. Right now 99% of our players are from Europe, and most of them are from the Nordics/UK/BE/NL. That means that we calibrate expenses for them. There're a fair few Canadians and South Americans posting in this thread, and the more we get the more likely we are to change the policy.

If you're in the Americas then I'm fine converting your first UO package each quarter to €2k in tickets, as I recognise it's uneconomical to travel given the expenses.

Yup, it ended on the 29th: https://www.unibet.co.uk/promotions/...s/moving-on-up

What's your alias? I'll ask our 3rd line guy to look into it.

It's highly unlikely that they lied. They probably just didn't know. That doesn't excuse them being wrong though, which is why I'd like to know your alias so that we can instruct that CSR how to do their job correctly (and we can refund you). Or it might just be that support didn't know that early on - if the problems happen one minute before they get the call, there's no time for them to learn about it yet.

Could you talk to support with any refund requests please.

What's your alias? I'll ask 3rd line to look into it.

Thanks, exactly.

Sure, done.

Sure, done.

Sure, done.

Sure, done.

Sorry about that. What's your alias? I can use this to find out who was in Belgian support who didn't understand what was going on.

I'd guess 120

Sure, what's your alias?

Cool, glad to hear you enjoyed it. It drove pretty big increases in SNG traffic, but now I'm interested to see what remains. We did a PLO rake race 18 months ago which made money in itself, but more importantly the games ran more in the following months too.

Looks like we're getting more like 500 now.

Sure, done.

You're welcome, and thanks.

Sure, done for both.

Sure, done.

Sure, done.

The guy who looks after this will be in this afternoon, so it should be fixed soon.

What's your alias? I'll have a look.

I agree, though I think it should be lower than that. I wrote specs for just that feature 2 years ago as I really wanted it in time for the launch but it couldn't be fit in. I've rewritten it lately but development time is really tight right now so I don't think it'll be done in the near future unfortunately.

We should be able to distinguish between people who have timed out and people who weren't logged in at all.

Thanks. It should be updated shortly.

Thanks.

Sure, done.

Sure, done.

Weird, I didn't know that, thanks for posting it.

Thanks, should be fixed this afternoon.

Nope, just from this morning.

Nope, they're independent. I think the promo page needs a bit of a rework, I'll ask someone in my team to do it.

Andrew,

What is the refund policy during the universal disconnect? I sat a 100eu heads up sit and go and during the game I suffered the disconnect and consequently lost it. After asking the support for a refund I got an e-mail from Unibet saying I made more money during the disconnect than I lost so that I wouldn't be getting a refund. I don't really understand what they mean by this since I lost 100 euro and won nothing? This is the tournament:

Yesterday 19:54:05 26567871 Poker - Toernooi Buy-in -100,00

Note that it's belgian time. Perhaps you could take a look at it?

On a second note: when will the rewards for the sit and go battle be paid out?

Thanks in advance man.

lektoraj is one of my aliases

Andrew, Thanks for the exchange and can I have November stats for me too in registered email, thank you again!

gahanka

I have been having some lagspikes and random disconnects anyone else has this or just me ?

Same here, lagspike + some disconnects but no more tech error 3 when i try to re-login.

Hi Andrew,

Today again the same problem disconnecting so often, and the issue is on heads up where I did not manage to log in again... (of course tech issue 3)
I know the drill, go to CS but unfortunately your CS office from Malta are terrible, and trust me is not not only this time issue, I have a lot of tickets never been answered, and so on...
I do not want it to write this down but actually it is too much... The platform is funny, the field is amazing, no HM is a perfect picture for real poker BUT PLEASE do something with technical issue and with Customer Service level... Another great point - not to forget the promotions which are great (especially for recreational players...).
Andrew, I watch your activity on the forum and you are great, trust me, you answer as good as you are able on every question, on every problem, you are a perfect CS agent if you allow me , but you must do something with your colleagues from Malta offices...
Please investigate if you can and allow me not to offer you on the forum my personal data (cases and so on)...
I'm happy if you make time to think and to try in the future to do something with this...

Another mention- someone above fear that REGS from Pokerstars will invade the site... Good joke , taking into consideration this technical and CS issues, they will NEVER permit themselves to loose time and money like we do...
Greetings and thank you !

There are alot more regs since the pokerstars announcement sir . Dont understand me wrong the site is still very great but i would hate see it turning into a regfest that is called pokerstars atm Furthermore there have been 0 to none tech issues over the last couple of months outside this weekend and this week so far

Hey Andrew,
made a unibet account a while ago, played for a bit then forgot about it, now installed again. I seem to remember there were several rewards you could grind at the same time, now there's only "missions". Am I misremembering things or was it just a first deposit bonus? If so, has it expired now? where can I see this?

There seems to be a bit of a lag when registering for tournaments.

Also there's an issue where you can't access the "previous action" button when a player has a large bet in front of him.

And any plans for a replayer? Notes of any kind?

Replayer is something that they are working on notes and other kinda stuff not You can always make notes in Word and stuff to make sessional notes

My Alias was StanLibuda

Hi Andrew,

Talked to the guys from twitch this Sunday and they told me I had to post the feedback about the Unibet Open right here, I hope that is correct.

First off all my compliments for a nice event, again! Nice drinks on the Thursday, a good structure in the main event and a lot of nice colleague's of you.

Then off course some feedback!

- I know its hard, and especially in Antwerp, but its nice when the hotel has a casino, or otherwise . The buses were a good alternative.

- And then my hardest part. We (3 friends and myself) all played also the 25k 2 days event. It was a regular tournament, but I felt like a hyper turbo. In our opinion the structure wasn't that good like it was at the main event.
There was too soon an ante, and it went very soon very high. Why using this structure when you planned to play two days? Especially when you pay €275 and its called a 2day event, you hope to play it like a regular tournament in stead of a turbo

Just some feedback, do with it what you want, just helping, for the players by the players right?

Lets go to London

When can we expect the rewards from the sitngo battle week 4 to be rewarded by the way?

Busted my NL25 ticket bohoo Can you change my 11x1€ into cash tickets ? Preferably so I can continue my NL25 ticket or new one. Thx

nick :
imsorry4

I just made a first identity with the captain avatar and then a second one with another avatar, how do I return to my captain? I can only find how to create a new one without the captain avatar available

Yes this stuff is important to me

edit: think i got mi captain back

So it's down AGAIN? Seems a bit too often these days...

Just go to the lobby and click "View Profile".
After that you have your current identity on the left. Just click on the double-arrow and you can choose between your avatars.

greets

Sorry, I foget put the alias Andrew, is pollom0n. I want the 1euro MTT or the other in second way for exchange on my banzai ticket, thx very much

What do you expect if you only pay €25 rake?

I do agree on the location, it's much better when the casino is on walking distance from the hotel.

Hi Andrew, could i get my total cash game stats and rake paid emailed to me please. SN: silverorlead

Thanks

Hey Andrew,

Can you please change the 2 x €5 Banzai cash game tickets in my account to
1 x €10 MTT ticket?

Thanks

Deposited 250 euros and only 230 show up

what am i missing?

edit: in before "20 euros m8"

how long is this scheduled maintenance going to last?

I'll catch up with the thread later this afternoon, but we're about to pause cash games and SNG to do some ISP maintenance. Their estimate is that it'll take 5-10 minutes.