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[PartyPoker] Ex-Official thread [PartyPoker] Ex-Official thread

04-19-2015 , 06:40 PM
Is possible receving all the hands that I have played in bwin?
[PartyPoker] Ex-Official thread Quote
04-19-2015 , 07:49 PM
Quote:
Originally Posted by Nash_equilibria
Party_Rep, are you able to specify what's in the $6,000 package exactly? My friend and I read the link below yesterday, but since the current WPT500 package is already worth $2K, we can't figure out how this can be worth 3x more. Is flight for two included, along with very expensive "VIP experiences"?
+1. Interested too, you should really add this kind of relevant information to the page too.
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 01:22 AM
Quote:
Originally Posted by pingeras
Is possible receving all the hands that I have played in bwin?
Email them and ask.

But there have been reports that the HHs are broken and you can't import them to HM2/PT4
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 01:54 AM
Quote:
Originally Posted by Poker_Orifice
I'm guessing you haven't had any dealings with iPoker network sites? or 888?

My experience with PartyPoker customer support has been 100% better than almost every other site.
What he said. Stars is ahead sure but Ipoker and 888 support are god awful imo. As weird as it may sound to some they have decent support comparative to others.
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 03:52 AM
Quote:
Originally Posted by Nash_equilibria
Party_Rep, are you able to specify what's in the $6,000 package exactly? My friend and I read the link below yesterday, but since the current WPT500 package is already worth $2K, we can't figure out how this can be worth 3x more. Is flight for two included, along with very expensive "VIP experiences"?

Hi

All details will follow on the site shortly.
The package includes:
  • 2 buys in for the main event - $565 buy in
  • 5 nights at the Aria (the standard WPT package is 4 nights)
  • Return flights for the winner and a friend
  • VIP players party
  • Hospitality
  • VIP excursions... details TBC


Regarding Click and Go promotion - this has ended while Kings of Vegas is live.

Thanks

Colette
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 08:52 AM
Quote:
Originally Posted by centebakkie
Close table and take seat fixes that.
I didn't know that. I just wait for every flickering frame of the animation to go and try not to get mad about it.

Thank you.
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 12:40 PM
just got booted off of one of my tables while still in a hand

new party bug?
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 01:06 PM
Quote:
Originally Posted by Party_Rep

Can those experiencing withdrawal issue PM myself your usernames and which withdrawal method so i can look into this in more detail
I am aware of no tech issues or process change which could be affecting these.. When I have PM I can look into it.


Kind regards,

Colette
Quote:
You are now connected to "Anna". For security reasons, please confirm your last name and your date of birth.
Xxxxx: Cashout issue
Anna: Welcome to Live Help! How can I help you?
Anna: Please confirm your last name and date of birth for security reasons.
Xxxxx: xxxxxxxxxxxxxxxxxxx
Anna: Thanks for the confirmation. Please give me a moment while I retrieve your account details.
Anna: Is this regarding your last cash-out ID:xxxxxxxxxxxxxx being reversed?
Xxxxx: yes
Xxxxx: this is the second cashout that i have had reversed claiming "not adequate play"
Anna: It seems you have requested it right after a deposit.
Xxxxx: I have played over 1k since the deposit
Xxxxx: 1000 hands*
Anna: On my end I see you have made a deposit xxxxx.00 USD at 16-APR-2015 07:26:47 ET and requested the cash-out at 16-APR-2015 12:36:39 ET
Anna: The game play was recorded aferwards
Xxxxx: no incorrect
Xxxxx: i had my first withdrawl request reversed on april 16th
Xxxxx: I made the deposit on april 12th
Anna: Yes, I see that now, however, it seems the gameplay was not sufficient, it needs to be withing adequate amounts of the deposit
Xxxxx: that doesn't make any sense
Xxxxx: how much do i need to play in order to make the cashout
Xxxxx: ???
Anna: This decision is made by another department; however, there is no certain amount or number to be generated, just to be adequate with the transactions amount and the amounts you play with
Xxxxx: it seems to me that you guys are making excuses here...the money belongs to me if I am not mistaken
Xxxxx: I should be able to cash-out any amount at any time
Anna: Yes, I completely understand how you feel, its just to avoid any misusages with funds, there are procedures to be followed. As per our T&C: 10.2. Acceptance of a withdrawal request is subject to You having made and sufficiently wagered a real-money deposit or non-restricted bonus in Your Account, accrued winnings, any deposit method restrictions, bonus restrictions and/or Security Reviews (see Section 16 below) and any other terms of these Agreements. All amounts You withdraw are subject to the transaction limits and withdrawal methods that We notify You of before cashing out. For further details of current deposit and withdrawal options and fees please see Cashier.
Anna has sent you to http://www.partypoker.com/terms-and-conditions.html.
Xxxxx: okay then why can't you provide me with a number of what "adequate level of play" means....this number is completely arbitrary
Xxxxx: you could in theory hold onto MY money forever...give me a number or I will have to consider cashing out all of my money and never playing on your website again
Anna: Because there is no such number. For instance if you deposit 1000 and play with a few dollars and cash-out 1000, the transaction might be declined (as I said - another department is making the decisions). The idea is that you fund your account to play with the funds so we request to play with adequate amounts with the made deposit. We have no access to your funds so if you do not cash them out - they stay in your account. You can keep them there and play on the site when you feel like it and when you generate more game-play just place another cash-out request
Xxxxx: You have no access to my funds???
Xxxxx: You obviously have access to my funds because you are stopping me from getting them
Xxxxx: you are wasting my time
Xxxxx: good bye
Chat Entry
[x] Party Fail

Colette, I know you said you can't help with financial transactions, but this is egregious.
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 01:15 PM
It's not a number of hands, it is a certain amount of rake paid, I'm pretty sure, even if it isn't stated as that. Thaty's why they cannot tell you how many hands to play, because you don't pay the same rake at NL10 than at NL200, for instance.

Once you've paid enough rake (rake that covers the possible transaction fees that Party has to cover), you can withdraw again.

That's what iPoker used to do, anyway. I think it is the same case, here. And, if so, it would be nice if they told you how much rake you have to generate in order to be able to cash out. Otherwise, they are being obscure about the situation.

But I might be wrong.
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 01:34 PM
Quote:
Originally Posted by VictumSempra
I have played over 1200 hands since I initiated the first cashout on the 13th. I am not going to use moneybookers to cashout because you vultures charge a 3% fee. I have used the same cash-out method as the one used on the 13th with success several times.
When you deposit using moneybookers party has to pay them a fee, so it makes perfect sense they wouldn't want you to keep depositing through moneybookers and withdrawing with a different method if you are not actually playing.

Why are you doing that anyway?
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 02:37 PM
he's prob depositing with moneybookers to get some cashback and withdrawing with a free method and circling money around like that
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 02:49 PM
Colette,

Apart from me being disappointed on micros PLO+r mtt schedule, I noticed there is also NOT any below $5 NLH+r anymore during weekdays. NONE. Only on Saturday and Sunday. Those used to be there everyday. (I'm not counting those 20 ridiculous new $0.10+r hypers that run each day.)
So all week days, regular NLH rebuys you can choose from $0.10+r hypers OR $5+r and higher.

Please do something about this. It's not good to have no $1 games.

(Added. I spotted ONE at 11:30 CEST which is still not enough)
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 03:13 PM
Let me see if I understand this properly. You aren't talking about clearing a bonus are you? You're talking about just a normal deposit, play for a bit, and then try to withdraw? and they won't let you? WTF?!
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 03:18 PM
why in the name of god have you removed the 50r? LMAO
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 03:22 PM
Please bring back the 50R. Party can't support a 109re-entry 25k. You will further shrink your site cuz the one MTT people would log on to your client for was the 55R 25k.
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 05:51 PM
Quote:
Originally Posted by lotus guardian
When you deposit using moneybookers party has to pay them a fee, so it makes perfect sense they wouldn't want you to keep depositing through moneybookers and withdrawing with a different method if you are not actually playing.

Why are you doing that anyway?
Quote:
Originally Posted by Lessu
he's prob depositing with moneybookers to get some cashback and withdrawing with a free method and circling money around like that
This is the first time I have done this and I am not trying to abuse the system.

And fine, then they should let me know how much I have to rake in order to do so instead of having to wait 3 days to hear whether or not they going to approve my withdrawal. The main point of my post that I am calling out Party for abusing the time they have to approve/decline a withdrawal. Other people have mentioned it in the thread as well.
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 06:40 PM
Quote:
Originally Posted by norfair18
Please bring back the 50R. Party can't support a 109re-entry 25k. You will further shrink your site cuz the one MTT people would log on to your client for was the 55R 25k.
+1
[PartyPoker] Ex-Official thread Quote
04-20-2015 , 09:32 PM
Quote:
Originally Posted by norfair18
Please bring back the 50R. Party can't support a 109re-entry 25k. You will further shrink your site cuz the one MTT people would log on to your client for was the 55R 25k.

+2

Again a poor decision to kill your FLagship and best daily MTT , repacing it by a more rake bringing MTT, really clever to get more rake from the players.

So frustrating to see how your Shedule is decrease by good and replaced by ****ty Games. Reentry and more and more Hyper where you gonna rake like hell. Really feels like, that you are not interested in making a good shedule at all and only try to maximize your profit. Try to install a good shedule and by making people happy more players gonna play, which increases your rake.

16:00 CET 10+ 3k
16:30 CET 20turbo 2k
17:00 CET 20+ turbo 4k
17:30 CET 5+ 4k
18:15 CET 50$ 3,5k
18:30 CET 5+ 6k
18:50 CET 20$ 5k reentry
19:30 CET 100 turbobounty 5k
20:00 CET 100$ 25k reentry
20:30 CET 10+ turbo 10k
20:45 CET 10+ turbo 6k
20:45 CET 50$ 6m bounty 2,5k
21:00 CET 200$ 15k
21:15 CET 35$ 3k
22:15 CET 100$ turbo 3k
23:00 CET 100$ turbo 10k
23:00 CET 50$ 10k reentry
23:20 CET 5+ turbo 2k
23:30 CET 50$ 3,5k
23:45 CET 5+ turbo 3k

As you can see, u have basically almost only turbos or reentries.
16:00 +16:30 are ok .
17:00 should not be at the beginning of the shedule, instead you should put it back to 00:00 CET , most players need tables in that spot and are willing to play that game then, at 17:00 most people didnt even start their sessions.
17:00 Install for the funplayers a 10+ turbo with big addon and 5k grt
17:30 +18:30 are ok. 18:15 shpuld be deleted and replaced by a 50$ 7,5k at 19:30CET (888 has a 50$ in the same tiimespot. just make 2h latereg)
18:50CET 20$ should be moved to 19:00CET, it starts right infront of the break and everybody has to play this one during the break, Sucks so massiv, you cannot believe it.
19:30 100$ turboBounty should be moved back in the Shedule at 23:00 (same reson like to 20+ turbo)
20:00 CET the 100 Reentry is a big joke, reinstall the 50r with the structure u used and get and add an earlier Ante kicking in at 50/100 +10, the ante was way too late in that game kicking in and only was kicking in right infront of the addon. You can increase the action and the numbers of rebuys pretty easy with that change.
Turn the 100$ 10k back at 20:30 CET , make it 1 reentry, i dont care
20:30 CET should be a regular 10+ with 10k grt, the 10+ turbos have to be moved to the end at the shedule, like one at 23:00 with 10k and one at 23:30 with 5k
21:00 CET i dont mind the 200$ highroller, just install a regular 20+ at that time with same earlier Ante structure like the 50r and make it 5k.
21:15 CET 35$ is imo a wast of time, cause its way to small, delete it and bring back the 50FO 10k at 22:00 CET.
It is just completly bull**** to even put this one back one hour, mostly european players played this one, it was close to play it at 22:00 cause it went so long into the night, you made it now even worse by this move.
22:15 100$ turbo is way to small, just delete it and bring one at 23:00 which is bigger.
23:00 CET should be the primetime for a 100$ Bounty turbo with 10k
23:00 CET: Like i said, put the 10+ turbo bid addon 10k into that spot, perfectly to play before going to bed.
23:30 CET second 10+ turbo with 5k no bid addon
00:00 CET 100$ turbo with 5k
00:00 CET 20+ turbo with 5k.

That the shedule would be much better for european players, after that you can install a shedule for South and North America.


Most reg and rec Players start sessions at 18:00 - 20:00 CET, in that time and 1-2h after, so till 22:00 the shedule sgould have regular speed games which are attractive to the players. A nice 10+ (20:30) 20+(21:00) 50+(20:00) 20$ (19:00) 100 (20:30) 200$ (21:00) and the 50$ at (22:00) after that most european players like to play turbos, cause they dont take 6h and are easily playable before going to bed.

10+ turbos at 23:00 +23:30, 100$ turbos (23:00 10k Bounty) 00:00 the other 100$ nonbounty 7-10k. 22+ at 00:00 CET aswell with 5k


Probably a wast of tme to post this hole stuff, but the situation right now is just beyond everything! Sundayshed sucks aswell, but to bored now to post it. Show some respect to the players and their interests and bring back a nice shedule to play and not only this smallish games or turbos and your new idea the 100 Reentry.

You are killing your site pretty much with that stuff.

Regards

Your Customer for several years

Last edited by schmette; 04-20-2015 at 09:38 PM.
[PartyPoker] Ex-Official thread Quote
04-21-2015 , 03:12 AM
Quote:
Originally Posted by Party_Rep
Hi all

Check out our new Kings of Vegas promo - live now!

This will be running over the next 7 weeks offering several options to reach the weekly Sunday final to win a package for yourself and a friend to play the WPT500 Las Vegas at the Aria
The package includes buyins and accomadation for you both (+ spending money) and party will throw in some great VIP experiences including our player party!

All info can be found here -

http://www.partypoker.com/whats-goin...-of-vegas.html

Hope you like the new look

Thanks and Good luck!

Colette
Looks like wpt poker will need to make an update to their in client promotions and points store after all .
.... Either that, or stop sending me Wpt emails telling me I can qualify for this at wpt poker ...
[PartyPoker] Ex-Official thread Quote
04-21-2015 , 05:45 AM
Quote:
Originally Posted by centebakkie
Colette,

Apart from me being disappointed on micros PLO+r mtt schedule, I noticed there is also NOT any below $5 NLH+r anymore during weekdays. NONE. Only on Saturday and Sunday. Those used to be there everyday. (I'm not counting those 20 ridiculous new $0.10+r hypers that run each day.)
So all week days, regular NLH rebuys you can choose from $0.10+r hypers OR $5+r and higher.

Please do something about this. It's not good to have no $1 games.

(Added. I spotted ONE at 11:30 CEST which is still not enough)

Noted - thanks

I have also taking note of the feedback regarding the recent change to our Daily Major
I will update you all on the recent changes shortly

Thanks

Colette
[PartyPoker] Ex-Official thread Quote
04-21-2015 , 05:48 AM
Quote:
Originally Posted by VictumSempra
[x] Party Fail

Colette, I know you said you can't help with financial transactions, but this is egregious.

Hi

I have sent a PM

Thanks

Colette
[PartyPoker] Ex-Official thread Quote
04-21-2015 , 05:50 AM
Quote:
Originally Posted by Party_Rep
Noted - thanks

I have also taking note of the feedback regarding the recent change to our Daily Major
I will update you all on the recent changes shortly

Thanks

Colette
Thank you.
[PartyPoker] Ex-Official thread Quote
04-21-2015 , 06:22 AM
Hi all

As you may be aware - apologies for my delay in communication - we have made some recent changes to our Majors. Please see below:

Events with added re-entry [ 1 re-entry]



We also made significant change to our schedule with the following:




Feedback welcome. I will ensure the team review and consider your comments - whether positive or negative

Thanks

Colette
[PartyPoker] Ex-Official thread Quote
04-21-2015 , 07:20 AM
Quote:
Originally Posted by Party_Rep
Hi all

As you may be aware - apologies for my delay in communication - we have made some recent changes to our Majors. Please see below:

Events with added re-entry [ 1 re-entry]



We also made significant change to our schedule with the following:




Feedback welcome. I will ensure the team review and consider your comments - whether positive or negative

Thanks

Colette
So nothing is a freeze out anymore lmfao ?

Get rid of the double dipping on rake re entries !

Majors are supposed to be freeze outs, with no wondering if your opponent is 3 barrel bluffing with the intention on rebuying (or should I say re entering !)
.... Or chasing down that draw with re entry intentions should they miss.

Ffs ... Not everyone wants to wait 3 hours of levels before they are actually playing a real tournament !

Last edited by gotdanuts; 04-21-2015 at 07:29 AM. Reason: So this is how they plan on meeting guarantees ? Fix the damn software !!!!!
[PartyPoker] Ex-Official thread Quote
04-21-2015 , 09:40 AM
Quote:
Originally Posted by schmette
+2

Again a poor decision to kill your FLagship and best daily MTT , repacing it by a more rake bringing MTT, really clever to get more rake from the players.

So frustrating to see how your Shedule is decrease by good and replaced by ****ty Games. Reentry and more and more Hyper where you gonna rake like hell. Really feels like, that you are not interested in making a good shedule at all and only try to maximize your profit. Try to install a good shedule and by making people happy more players gonna play, which increases your rake.

16:00 CET 10+ 3k
16:30 CET 20turbo 2k
17:00 CET 20+ turbo 4k
17:30 CET 5+ 4k
18:15 CET 50$ 3,5k
18:30 CET 5+ 6k
18:50 CET 20$ 5k reentry
19:30 CET 100 turbobounty 5k
20:00 CET 100$ 25k reentry
20:30 CET 10+ turbo 10k
20:45 CET 10+ turbo 6k
20:45 CET 50$ 6m bounty 2,5k
21:00 CET 200$ 15k
21:15 CET 35$ 3k
22:15 CET 100$ turbo 3k
23:00 CET 100$ turbo 10k
23:00 CET 50$ 10k reentry
23:20 CET 5+ turbo 2k
23:30 CET 50$ 3,5k
23:45 CET 5+ turbo 3k

As you can see, u have basically almost only turbos or reentries.
16:00 +16:30 are ok .
17:00 should not be at the beginning of the shedule, instead you should put it back to 00:00 CET , most players need tables in that spot and are willing to play that game then, at 17:00 most people didnt even start their sessions.
17:00 Install for the funplayers a 10+ turbo with big addon and 5k grt
17:30 +18:30 are ok. 18:15 shpuld be deleted and replaced by a 50$ 7,5k at 19:30CET (888 has a 50$ in the same tiimespot. just make 2h latereg)
18:50CET 20$ should be moved to 19:00CET, it starts right infront of the break and everybody has to play this one during the break, Sucks so massiv, you cannot believe it.
19:30 100$ turboBounty should be moved back in the Shedule at 23:00 (same reson like to 20+ turbo)
20:00 CET the 100 Reentry is a big joke, reinstall the 50r with the structure u used and get and add an earlier Ante kicking in at 50/100 +10, the ante was way too late in that game kicking in and only was kicking in right infront of the addon. You can increase the action and the numbers of rebuys pretty easy with that change.
Turn the 100$ 10k back at 20:30 CET , make it 1 reentry, i dont care
20:30 CET should be a regular 10+ with 10k grt, the 10+ turbos have to be moved to the end at the shedule, like one at 23:00 with 10k and one at 23:30 with 5k
21:00 CET i dont mind the 200$ highroller, just install a regular 20+ at that time with same earlier Ante structure like the 50r and make it 5k.
21:15 CET 35$ is imo a wast of time, cause its way to small, delete it and bring back the 50FO 10k at 22:00 CET.
It is just completly bull**** to even put this one back one hour, mostly european players played this one, it was close to play it at 22:00 cause it went so long into the night, you made it now even worse by this move.
22:15 100$ turbo is way to small, just delete it and bring one at 23:00 which is bigger.
23:00 CET should be the primetime for a 100$ Bounty turbo with 10k
23:00 CET: Like i said, put the 10+ turbo bid addon 10k into that spot, perfectly to play before going to bed.
23:30 CET second 10+ turbo with 5k no bid addon
00:00 CET 100$ turbo with 5k
00:00 CET 20+ turbo with 5k.

That the shedule would be much better for european players, after that you can install a shedule for South and North America.


Most reg and rec Players start sessions at 18:00 - 20:00 CET, in that time and 1-2h after, so till 22:00 the shedule sgould have regular speed games which are attractive to the players. A nice 10+ (20:30) 20+(21:00) 50+(20:00) 20$ (19:00) 100 (20:30) 200$ (21:00) and the 50$ at (22:00) after that most european players like to play turbos, cause they dont take 6h and are easily playable before going to bed.

10+ turbos at 23:00 +23:30, 100$ turbos (23:00 10k Bounty) 00:00 the other 100$ nonbounty 7-10k. 22+ at 00:00 CET aswell with 5k


Probably a wast of tme to post this hole stuff, but the situation right now is just beyond everything! Sundayshed sucks aswell, but to bored now to post it. Show some respect to the players and their interests and bring back a nice shedule to play and not only this smallish games or turbos and your new idea the 100 Reentry.

You are killing your site pretty much with that stuff.

Regards

Your Customer for several years
Party Rep Collette... Please read ^^^^

Im a rec Euro player but I may be forced to play somewhere that is actually listening to their customers (see 888 thread for example).

The 50r... wth?! I would sometime play, but 100 re entery puts me off.

All these re entries is your company's way to make more money off of fewer people vs. attempting to get more people to your site. I guess pushing buttons in a vacuum is easier than actually surveying your customers to develop a happy medium.

GL but my volume is gonna be reduced and will put my funds else where... because there ARE other sites and as customers we HAVE a choice.
[PartyPoker] Ex-Official thread Quote

      
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