Same here. WTF Party poker?

I was playing the $109 knock out, had a stack of 500k~, $165 in bounties, and registration was closed. They refunded me $109. Where the **** is the rest of the money? Where did the bounty money go?

Edit: I spoke to chat and they said:

Margarita [8:12:44 PM]
We are still working on the refunds, so far you have only received the buy in
Margarita [8:12:54 PM]
The rest of the amount will be added within 24 hours

TY for the refunds so far, looking forward to seeing what else i receive from stacks still in play etc.



On a side note can i bring to you attention player "mochalov13" has not logged off since the millions online leader board can you investigate please

It would make everyone's life easier if partypoker sent an email with the breakdown of the refunds and their corresponding tournaments.
Show us the numbers - how the calculations were done as per the T&Cs. (Again take note how pokerstars do this when they and issue refunds for cancelled mtts).

I was in ~10 mtts. A lump sum refund just means I have to then waste my time checking everything manually. Let's be professional about this!

It's bad enough in regards to what happened with the crash but, IMO PP is making things so much worse with the way they are going about paying out players.

When having to wait for a a couple of days to be paid out, you'd naturally expect to get everything your entitled to back when you finally do get paid. However, this isn't the case. After all this time all players are getting back is the original buy-ins, with lots of money still owing and outstanding.

I personally find these delays and part-payments to be unacceptable and the whole way it's being dealt with by PP to be a shambles in comparison to the way other sites are known to deal with these issues, on the odd occasion that they arise.

This whole situation and the way it's being handled is doing nothing to enhance PP's reputation and it wouldn't surprise me if you lose players as a result,

and in cash game crashes and disconections goes on and on...

cant belive how you dont do anything about this.

2 or 3 months more getting RB, and bye bye PP, hello back PS. a shame, but I will not loose Xbb/100 because of disconections.

Love. I was told to w8 48h

I got 4.46€ back.... i was in 4-5 mtt. I had won 215 satty in restricted tourny. Now i get 4.48€ back.. 1% or so. And when i ask them they tell me to wait 48 more....

i am unhappy with the refund amount that had been put into my account today. ive had no correspondance from party via email or otherwise that breaks down my refunds. man others in the mtt thread are complaining of the same issue. any clarification here? I was a top 5 stack deep-ish into a tournament, along with 5-6 other mtts and im convinced that i have not been compensated properly

U guys think ur gonna get anything substantial out of the prize pool when they shut their **** down after getting mad overlays?

@bwin_rep @party_Rep
I am missing one of the tournaments buy in back?! Whats up with that? It hasnt been started yet but I gave 11$ for him..
Also I was regged in another one that hasnt started with 22$ KO Series ticket. Will I get refund for the ticket?

Send an email with your complaint/issue to the team and they will escalate to the promotional team for a resolution


From the promo page - "Every day at 13:00 to 14:00 and 22:00 to 23:00 CET"
Please check the page for further details>

https://www.partypoker.com/whats-goi...-regional.html


The schedule is currently under review - due to Sunday issues this is likely on hold for a few days till we resolve all other issues


The refunds to date are refunds of invested funds in MTTs affected by the downtime on Sunday
We are now working on processing ICM calculations and require more time to do this.
I appreciate this is not ideal and can only offer my apologies on behalf of the team

There are a number of tournaments missing from the data and some players may not receive the full/any amount they expect because of this and is being worked on as top priority

The refund process will continue throughout the course of today
I can assure you the whole team are working around the clock to resolve in full

Please bear with us - your patience is appreciated


Feedback noted



Please see my comment above regarding the same

Thanks

Colette

was 6 hours in a tournament with big stack in my table and ~ top 5 % stack, just got my bi refund, when can i expect the remaining?

thanks

Hello poker players,

I read this forum for almost 10 years... but now I made an account, because I read so many mistakes in this pp topic...

Stop bashing Party Poker! They did not crash their own servers... next Sunday they have added huge guaranteed money to there tournaments. You can read it all here PartyPoker apologises for downtime and adds almost $2,000,000 to next Sunday’s schedule.
Party poker is good for the players. I play almost 10 years on PP and never had any problems! Of course it's frustrating what happened and I understand that people are angry... but we all are humans and we all make mistakes.

BringThePain

IT security is their part of the job not ours, if they make the mistake they should properly compensate the players = buyins + ICM + bonus for all the time we waisted waiting

party_Rep
I would like to ask about goplay card, they are blocked for about 2 weeks for now, what happend? When we get our cash back to pp or when wavecrest unblocked it?

They do that next sunday...

if they make the mistake they should properly compensate the players

How is that even remotely compensating the players? Let's say I was affected with the latest crapshow and I can't play next sunday. How am I getting compensated then? You must work for party right? Or are you just dumb?

Hello,

I am a new player. I completed two missions today ("getting started" and "cash combination"). They show up as completed (with a checkmark) in the client, but I didn't receive the rewards promised (a tournament ticket and $1 in cash).

Is some extra step needed to request the reward after having completed a mission? Or is it some kind of a technical problem, maybe a fallout from the server crash I keep reading about? From the description of missions (cool concept!), I understood the rewards would be given out automatically on mission completion - am I wrong here?

Thanks

for those missions you usualy have to wait at least one day to get the rewards on your account

Why is Thailand excluded from Happy Hour? We never used to be so what has changed? Sending promotional emails (to customers with an account registered in a non eligible country) advertising Happy Hour and then not being eligible to due to terms hidden away in small print is a little disappointing to say the least.

Got a refund 15 minutes ago, but no emails explaining how the payment was broken down, like the last time they did refunds.

HAHAHA. Missing 380$. Support is dont giving me answers..


Thank you for contacting Customer Service.

This e-mail is in regard to your refund query.

Due to our technical issues we experienced on the 4th of March, 2018 we have refunded your account with 4.46 EUR for the tournaments buy-ins you were registered in during the issue. Hence, your loss due to our issue has been refunded back to your partypoker account.

Your patience and cooperation is greatly appreciated.

We apologize for any inconvenience caused.

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,
Ross,

They are putting that 380$ to the upcoming mtts with bigger guarantees. Just like BringThePain mentioned party is compensating the players with bigger guarantees.

Joined date today, 2 posts supporting party.

LOL

anyone else experience alot of lag/disconnection today?