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07-30-2016
, 03:12 AM
07-30-2016
, 08:01 AM
This is with our product manager for review - thanks for bringing to my attention again I will follow this up Monday and try provide an update when possible
Can you please reach out to customer service
Feedback noted - I will discuss the bonus communication with the promo team Monday - clearly the email was not good enough and the terms not clear
How are you playing? Via desktop or mobile and which system please?
Can you please reach out to the Customer service team via live chat and follow up with them
https://www.partypoker.com/contact-us.html
Agreed- as per above I will follow this up
Thanks
Colette
Quote:
Hello Colette,
I feel deceived by your current bonus promo, there was no mention of restrictions to the bonus so I went ahead and deposited $100 thinking I would receive $100.(I just took advantage of the 100% deposit at 888 and received the bonus immediately.) The email I received from Party mentions no restrictions.
You should be very specific in any emails you send to customers and tell them exactly what the restrictions are. It turns out that I will never clear this bonus because I only play MTTs and I don't play cash games.
Nobody likes to feel manipulated into depositing but that's how I feel.
Here's the email I received, no mention of the restrictions:
I feel deceived by your current bonus promo, there was no mention of restrictions to the bonus so I went ahead and deposited $100 thinking I would receive $100.(I just took advantage of the 100% deposit at 888 and received the bonus immediately.) The email I received from Party mentions no restrictions.
You should be very specific in any emails you send to customers and tell them exactly what the restrictions are. It turns out that I will never clear this bonus because I only play MTTs and I don't play cash games.
Nobody likes to feel manipulated into depositing but that's how I feel.
Here's the email I received, no mention of the restrictions:
Quote:
I can't launch the client anymore. Before it was only as admin. Now, no chance at all. When I click the icon, the process appears for 10 seconds in the task manger then it's gone and nothing happens.
- I turned of all Antivirus.
- Login on the website works.
Is there any solution? Why is there always a problem with your software? I never had any of these issues with other rooms.
Thanks!
- I turned of all Antivirus.
- Login on the website works.
Is there any solution? Why is there always a problem with your software? I never had any of these issues with other rooms.
Thanks!
Quote:
Hey @Party_Rep .
I'm from Brazil and I wasn't able to log in the whole day on PartyPoker (29th).
The day before I had won a ticket for the $22 The Contender (that auto registered me for today), which I coudn't play because of the room connectivity issues.
I saw many brazilian had/are having the same issue, however the website says the server is in "Very Good" condition.
This is really frustrating. I also lost a whole day of grind on the Summer of Grind promo.
I mailed the customer support with the details. I really hope I can get a refund plus a compensation for this. I enjoy playing at PartyPoker but this is getting out of control.
Just to make it clear: I did everything possible on the client side (rebooted the PC, restarted the internet, reinstalled the software and tried to log in using my laptop) - nothing worked.
I'm from Brazil and I wasn't able to log in the whole day on PartyPoker (29th).
The day before I had won a ticket for the $22 The Contender (that auto registered me for today), which I coudn't play because of the room connectivity issues.
I saw many brazilian had/are having the same issue, however the website says the server is in "Very Good" condition.
This is really frustrating. I also lost a whole day of grind on the Summer of Grind promo.
I mailed the customer support with the details. I really hope I can get a refund plus a compensation for this. I enjoy playing at PartyPoker but this is getting out of control.
Just to make it clear: I did everything possible on the client side (rebooted the PC, restarted the internet, reinstalled the software and tried to log in using my laptop) - nothing worked.
https://www.partypoker.com/contact-us.html
Thanks
Colette
07-30-2016
, 02:12 PM
FIRST...k9 HAND HAPPENED THEN HE STARTED MIN RERAISING WITH J2o and with 86s i was testing him...
dude plays nl25 and has probably the biggest winrate, i was suspecting he is a bot and thats why he isnt moving up (who plays still nl25 having over 8bb/100 over large sample...)
and today bot got broken and left shortly after those hands...
obv russian with wwsf 52
are they all fk bots ?? ffs...
collette what to do with that ? dont wanna give names here but gladly can send u hand history...
Party, $0.10/$0.25 No Limit Hold'em Cash, 6 Players
Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.
SB: $20.01 (80 bb)
BB: $25.52 (102.1 bb)
UTG: $25 (100 bb)
MP: $41.57 (166.3 bb)
CO: $47.22 (188.9 bb)
Hero (BTN): $25 (100 bb)
Preflop: Hero is BTN with 8
6
UTG folds, MP raises to $0.50, CO folds, Hero raises to $0.75, SB raises to $1, BB calls $0.75, MP raises to $1.25, Hero calls $0.50, SB calls $0.25, BB calls $0.25
Flop: ($5) Q
9 4 (4 players)
SB checks, BB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25, BB folds
Turn: ($5.75) J (3 players)
SB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25
River: ($6.50) 6 (3 players)
SB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25
Results: $7.25 pot ($0.36 rake)
Final Board: Q 9 4 J 6
SB mucked 2
A and lost (-$2 net)
MP showed 5 K and lost (-$2 net)
Hero showed 8 6 and won $6.89 ($4.89 net)
Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.
SB: $20.01 (80 bb)
BB: $25.52 (102.1 bb)
UTG: $25 (100 bb)
MP: $41.57 (166.3 bb)
CO: $47.22 (188.9 bb)
Hero (BTN): $25 (100 bb)
Preflop: Hero is BTN with 8
6UTG folds, MP raises to $0.50, CO folds, Hero raises to $0.75, SB raises to $1, BB calls $0.75, MP raises to $1.25, Hero calls $0.50, SB calls $0.25, BB calls $0.25
Flop: ($5) Q
9 4 (4 players)SB checks, BB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25, BB folds
Turn: ($5.75) J
(3 players)SB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25
River: ($6.50) 6
(3 players)SB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25
Results: $7.25 pot ($0.36 rake)
Final Board: Q
9 4 J 6 SB mucked 2
A and lost (-$2 net)MP showed 5
K and lost (-$2 net)Hero showed 8
6 and won $6.89 ($4.89 net)Party, $0.10/$0.25 No Limit Hold'em Cash, 6 Players
Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.
SB: $25 (100 bb)
Hero (BB): $25.01 (100 bb)
UTG: $26.56 (106.2 bb)
MP: $25.52 (102.1 bb)
CO: $25 (100 bb)
BTN: $60.08 (240.3 bb)
Preflop: Hero is BB with 9 7
UTG raises to $0.50, 2 folds, BTN raises to $0.75, SB raises to $3.25, 2 folds, BTN raises to $5.75, SB raises to $8.25, BTN raises to $10.75, SB raises to $25 and is all-in, BTN calls $14.25
Flop: ($50.75) 4 A
5 (2 players, 1 is all-in)
Turn: ($50.75) 4 (2 players, 1 is all-in)
River: ($50.75) J (2 players, 1 is all-in)
Results: $50.75 pot ($2.53 rake)
Final Board: 4 A 5 4 J
SB showed K K and won $48.22 ($23.22 net)
BTN showed 2 J and lost (-$25 net)
Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.
SB: $25 (100 bb)
Hero (BB): $25.01 (100 bb)
UTG: $26.56 (106.2 bb)
MP: $25.52 (102.1 bb)
CO: $25 (100 bb)
BTN: $60.08 (240.3 bb)
Preflop: Hero is BB with 9
7UTG raises to $0.50, 2 folds, BTN raises to $0.75, SB raises to $3.25, 2 folds, BTN raises to $5.75, SB raises to $8.25, BTN raises to $10.75, SB raises to $25 and is all-in, BTN calls $14.25
Flop: ($50.75) 4
A 5 (2 players, 1 is all-in)Turn: ($50.75) 4
(2 players, 1 is all-in)River: ($50.75) J
(2 players, 1 is all-in)Results: $50.75 pot ($2.53 rake)
Final Board: 4
A 5 4 J SB showed K
K and won $48.22 ($23.22 net)BTN showed 2
J and lost (-$25 net)Party, $0.10/$0.25 No Limit Hold'em Cash, 6 Players
Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.
SB: $58.04 (232.2 bb)
BB: $25 (100 bb)
Hero (UTG): $27.01 (108 bb)
MP: $26.56 (106.2 bb)
CO: $25.52 (102.1 bb)
BTN: $25 (100 bb)
Preflop: Hero is UTG with K 9
Hero raises to $0.75, 3 folds, SB raises to $1.25, BB folds, Hero calls $0.50
Flop: ($2.75) 2 3 7 (2 players)
SB bets $0.25, Hero calls $0.25
Turn: ($3.25) 2 (2 players)
SB bets $0.25, Hero calls $0.25
River: ($3.75) 6 (2 players)
SB bets $0.25, Hero calls $0.25
Results: $4.25 pot ($0.21 rake)
Final Board: 2 3 7 2 6
SB showed A 8 and won $4.04 ($2.04 net)
Hero mucked K 9 and lost (-$2 net)
Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.
SB: $58.04 (232.2 bb)
BB: $25 (100 bb)
Hero (UTG): $27.01 (108 bb)
MP: $26.56 (106.2 bb)
CO: $25.52 (102.1 bb)
BTN: $25 (100 bb)
Preflop: Hero is UTG with K
9Hero raises to $0.75, 3 folds, SB raises to $1.25, BB folds, Hero calls $0.50
Flop: ($2.75) 2
3 7 (2 players)SB bets $0.25, Hero calls $0.25
Turn: ($3.25) 2
(2 players)SB bets $0.25, Hero calls $0.25
River: ($3.75) 6
(2 players)SB bets $0.25, Hero calls $0.25
Results: $4.25 pot ($0.21 rake)
Final Board: 2
3 7 2 6 SB showed A
8 and won $4.04 ($2.04 net)Hero mucked K
9 and lost (-$2 net)dude plays nl25 and has probably the biggest winrate, i was suspecting he is a bot and thats why he isnt moving up (who plays still nl25 having over 8bb/100 over large sample...)
and today bot got broken and left shortly after those hands...
obv russian with wwsf 52
are they all fk bots ?? ffs...
collette what to do with that ? dont wanna give names here but gladly can send u hand history...
)
07-31-2016
, 02:10 AM
