Open Side Menu Go to the Top

07-30-2016 , 03:01 AM
+1000 to the complaints about your JULY100RELOAD bonus!
It's quite clearly false advertising!
No where in the email did it say anything about having to clear the bonus.
[PartyPoker] Ex-Official thread Quote
[PartyPoker] Ex-Official thread
$25m Guaranteed WPM on CoinPoker
Join the action now
Daily Rewards • Splash Pots • CoinRaces
[PartyPoker] Ex-Official thread
07-30-2016 , 03:12 AM
So people think if they deposit 100$ they are just going to be given another 100$ for free with no post requisites?
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 03:18 AM
Quote:
Originally Posted by JohnCleese
So people think if they deposit 100$ they are just going to be given another 100$ for free with no post requisites?
Did you read my post? I deposited on 888 and received the bonus IMMEDIATELY.

The money was available to use right away but I had to play a certain amount before cashing out. This was clearly stated in the email I received.
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 03:23 AM
+1

Email should at least state that there are restrictions and have a link to the terms of the bonus. Wouldn't take many lines of text to include the basics (deposit by x.x, clear x partypoints by y.y. to get the bonus) in the email itself already.
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 03:25 AM
Quote:
Originally Posted by JohnCleese
So people think if they deposit 100$ they are just going to be given another 100$ for free with no post requisites?
Unless the email states otherwise, then why wouldn't they?
I'm used to restrictions on withdrawing, but not this. It is false advertising!
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 03:25 AM
Quote:
Originally Posted by Adjusted
Did you read my post? I deposited on 888 and received the bonus IMMEDIATELY.

The money was available to use right away but I had to play a certain amount before cashing out. This was clearly stated in the email I received.
Giving the bonus upfront just attracts chip dumping. It's a terrible way to give out bonuses for the site and for the honest players. But I still agree with you that there were not enough info in the party's email like i said in my previous post.
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 03:52 AM
I stopped depositing on PokerStars and I stopped participating in any promotions they have. They have scammed me too many times. The last time I deposited they had a promotion to deposit $40 up to $500 and receive an immediate prize up to $20,000. So I deposited the max, $500. I received a ticket to a freeroll with thousands of entrants...I min-cashed for $1.20. **** you PokerStars.

My point is, as a customer, I feel compelled to inform the business when I feel unsatisfied and why. This gives them a chance to make it right or make changes etc. PokerStars ignored me completely so I guess they don't care. OTOH, I got a quick reply from Colette here thanking me for my input. That's the way to do business. Because I feel listened to, I will continue to play at Party.

I didn't make my post wanting to have anything explained to me. It's not going to change the fact that their email was misleading. Also, I don't care if it is the industry standard to mislead customers. It's still wrong even if they all do it.

Spoiler:
This isn't directed at anyone in particular, just general observations.
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 04:10 AM
Quote:
Originally Posted by Adjusted
I stopped depositing on PokerStars and I stopped participating in any promotions they have. They have scammed me too many times. The last time I deposited they had a promotion to deposit $40 up to $500 and receive an immediate prize up to $20,000. So I deposited the max, $500. I received a ticket to a freeroll with thousands of entrants...I min-cashed for $1.20. **** you PokerStars.

My point is, as a customer, I feel compelled to inform the business when I feel unsatisfied and why. This gives them a chance to make it right or make changes etc. PokerStars ignored me completely so I guess they don't care. OTOH, I got a quick reply from Colette here thanking me for my input. That's the way to do business. Because I feel listened to, I will continue to play at Party.

I didn't make my post wanting to have anything explained to me. It's not going to change the fact that their email was misleading. Also, I don't care if it is the industry standard to mislead customers. It's still wrong even if they all do it.

Spoiler:
This isn't directed at anyone in particular, just general observations.
Good post and I agree with you completely. I hope party learns from this and makes more clear terms in the future. As you probably have not been following this thread very long, I have to say it's been a problem several times in the past where the terms are misleading with party promotions and we should be complaining about it each time it happens and suggest improvements if possible.
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 08:01 AM
Quote:
Originally Posted by MDN
THIS please!
This is with our product manager for review - thanks for bringing to my attention again I will follow this up Monday and try provide an update when possible

Quote:
Originally Posted by danielesp
Hey Colette, 2 days after and I still have not get my refund for the server crash. Can you take a look please? I even would settle with some kind of bonus.

Thanks!
Can you please reach out to customer service

Quote:
Originally Posted by Adjusted
Hello Colette,

I feel deceived by your current bonus promo, there was no mention of restrictions to the bonus so I went ahead and deposited $100 thinking I would receive $100.(I just took advantage of the 100% deposit at 888 and received the bonus immediately.) The email I received from Party mentions no restrictions.

You should be very specific in any emails you send to customers and tell them exactly what the restrictions are. It turns out that I will never clear this bonus because I only play MTTs and I don't play cash games.

Nobody likes to feel manipulated into depositing but that's how I feel.

Here's the email I received, no mention of the restrictions:

Feedback noted - I will discuss the bonus communication with the promo team Monday - clearly the email was not good enough and the terms not clear

Quote:
Originally Posted by legner
I can't launch the client anymore. Before it was only as admin. Now, no chance at all. When I click the icon, the process appears for 10 seconds in the task manger then it's gone and nothing happens.

- I turned of all Antivirus.

- Login on the website works.


Is there any solution? Why is there always a problem with your software? I never had any of these issues with other rooms.

Thanks!
How are you playing? Via desktop or mobile and which system please?

Quote:
Originally Posted by Exorciser
Hey @Party_Rep .
I'm from Brazil and I wasn't able to log in the whole day on PartyPoker (29th).
The day before I had won a ticket for the $22 The Contender (that auto registered me for today), which I coudn't play because of the room connectivity issues.

I saw many brazilian had/are having the same issue, however the website says the server is in "Very Good" condition.

This is really frustrating. I also lost a whole day of grind on the Summer of Grind promo.

I mailed the customer support with the details. I really hope I can get a refund plus a compensation for this. I enjoy playing at PartyPoker but this is getting out of control.

Just to make it clear: I did everything possible on the client side (rebooted the PC, restarted the internet, reinstalled the software and tried to log in using my laptop) - nothing worked.
Can you please reach out to the Customer service team via live chat and follow up with them

https://www.partypoker.com/contact-us.html

Quote:
Originally Posted by Gmancrief
+1000 to the complaints about your JULY100RELOAD bonus!
It's quite clearly false advertising!
No where in the email did it say anything about having to clear the bonus.
Quote:
Originally Posted by Lessu
+1

Email should at least state that there are restrictions and have a link to the terms of the bonus. Wouldn't take many lines of text to include the basics (deposit by x.x, clear x partypoints by y.y. to get the bonus) in the email itself already.
Agreed- as per above I will follow this up

Thanks

Colette
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 08:09 AM
@Party_Rep
you can confirm that only Brazil can not log in to the poker software?
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 09:26 AM
@Party_Rep there is no Live Chat option there. Only 24/7 email support that does not seem to work that well, because I already mailed them and got no answer at all.
I called the Brazil number on "Call Us" (0021-800-7278-9100) but only english support was available. He said that I would need to use email support for PT language.
My english is good, but not enough for a conversation like this on the phone, and also the phone call taxes may be very expensive since international charges apply.
This is really annoying and frustrating. Why is it so hard? Jeez...

Last edited by Exorciser; 07-30-2016 at 09:33 AM.
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 10:01 AM
Quote:
Originally Posted by Exorciser
@Party_Rep there is no Live Chat option there. Only 24/7 email support that does not seem to work that well, because I already mailed them and got no answer at all.
I called the Brazil number on "Call Us" (0021-800-7278-9100) but only english support was available. He said that I would need to use email support for PT language.
My english is good, but not enough for a conversation like this on the phone, and also the phone call taxes may be very expensive since international charges apply.
This is really annoying and frustrating. Why is it so hard? Jeez...
Eu descobri o problema, era a Internet da NET que não está abrindo o site do PartyPoker, provavelmente deve ser algum problema de DNS...
Por Acaso você usa NET?

sorry for speaking Portuguese but here the problem was the internet provider in Brazil.
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 10:12 AM
Quote:
Originally Posted by mdogomes
Eu descobri o problema, era a Internet da NET que não está abrindo o site do PartyPoker, provavelmente deve ser algum problema de DNS...
Por Acaso você usa NET?

sorry for speaking Portuguese but here the problem was the internet provider in Brazil.
Sim, uso NET aqui amigo @mdogomes . Mas o site tá abrindo normal aqui, e também tinha testado pelo meu celular (3G da Claro, usando ele de router, e deu o mesmo erro). Você conseguiu corrigir? Precisou ligar na NET?

Translation: asking him how he managed to understand what the problem is.
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 11:03 AM
Quote:
Originally Posted by Exorciser
Sim, uso NET aqui amigo @mdogomes . Mas o site tá abrindo normal aqui, e também tinha testado pelo meu celular (3G da Claro, usando ele de router, e deu o mesmo erro). Você conseguiu corrigir? Precisou ligar na NET?

Translation: asking him how he managed to understand what the problem is.
I sent you PM
[PartyPoker] Ex-Official thread Quote
07-30-2016 , 02:12 PM
FIRST...k9 HAND HAPPENED THEN HE STARTED MIN RERAISING WITH J2o and with 86s i was testing him...

    Party, $0.10/$0.25 No Limit Hold'em Cash, 6 Players
    Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.

    SB: $20.01 (80 bb)
    BB: $25.52 (102.1 bb)
    UTG: $25 (100 bb)
    MP: $41.57 (166.3 bb)
    CO: $47.22 (188.9 bb)
    Hero (BTN): $25 (100 bb)

    Preflop: Hero is BTN with 8 6
    UTG folds, MP raises to $0.50, CO folds, Hero raises to $0.75, SB raises to $1, BB calls $0.75, MP raises to $1.25, Hero calls $0.50, SB calls $0.25, BB calls $0.25

    Flop: ($5) Q 9 4 (4 players)
    SB checks, BB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25, BB folds

    Turn: ($5.75) J (3 players)
    SB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25

    River: ($6.50) 6 (3 players)
    SB checks, MP bets $0.25, Hero calls $0.25, SB calls $0.25

    Results: $7.25 pot ($0.36 rake)
    Final Board: Q 9 4 J 6
    SB mucked 2 A and lost (-$2 net)
    MP showed 5 K and lost (-$2 net)
    Hero showed 8 6 and won $6.89 ($4.89 net)



      Party, $0.10/$0.25 No Limit Hold'em Cash, 6 Players
      Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.

      SB: $25 (100 bb)
      Hero (BB): $25.01 (100 bb)
      UTG: $26.56 (106.2 bb)
      MP: $25.52 (102.1 bb)
      CO: $25 (100 bb)
      BTN: $60.08 (240.3 bb)

      Preflop: Hero is BB with 9 7
      UTG raises to $0.50, 2 folds, BTN raises to $0.75, SB raises to $3.25, 2 folds, BTN raises to $5.75, SB raises to $8.25, BTN raises to $10.75, SB raises to $25 and is all-in, BTN calls $14.25

      Flop: ($50.75) 4 A 5 (2 players, 1 is all-in)
      Turn: ($50.75) 4 (2 players, 1 is all-in)
      River: ($50.75) J (2 players, 1 is all-in)

      Results: $50.75 pot ($2.53 rake)
      Final Board: 4 A 5 4 J
      SB showed K K and won $48.22 ($23.22 net)
      BTN showed 2 J and lost (-$25 net)


        Party, $0.10/$0.25 No Limit Hold'em Cash, 6 Players
        Poker Tools Powered By Holdem Manager - The Ultimate Poker Software Suite.

        SB: $58.04 (232.2 bb)
        BB: $25 (100 bb)
        Hero (UTG): $27.01 (108 bb)
        MP: $26.56 (106.2 bb)
        CO: $25.52 (102.1 bb)
        BTN: $25 (100 bb)

        Preflop: Hero is UTG with K 9
        Hero raises to $0.75, 3 folds, SB raises to $1.25, BB folds, Hero calls $0.50

        Flop: ($2.75) 2 3 7 (2 players)
        SB bets $0.25, Hero calls $0.25

        Turn: ($3.25) 2 (2 players)
        SB bets $0.25, Hero calls $0.25

        River: ($3.75) 6 (2 players)
        SB bets $0.25, Hero calls $0.25

        Results: $4.25 pot ($0.21 rake)
        Final Board: 2 3 7 2 6
        SB showed A 8 and won $4.04 ($2.04 net)
        Hero mucked K 9 and lost (-$2 net)


        dude plays nl25 and has probably the biggest winrate, i was suspecting he is a bot and thats why he isnt moving up (who plays still nl25 having over 8bb/100 over large sample...)

        and today bot got broken and left shortly after those hands...

        obv russian with wwsf 52

        are they all fk bots ?? ffs...

        collette what to do with that ? dont wanna give names here but gladly can send u hand history...
        [PartyPoker] Ex-Official thread Quote
        07-30-2016 , 02:43 PM
        send to support, they'll take a look (and actually care )
        [PartyPoker] Ex-Official thread Quote
        07-30-2016 , 04:09 PM
        hope so...this guy plays for couple of years now, i have noticed such behaviour a while ago once, exactly the same and thought he went on tilt but someone in this thread posted exactly same story concerning different player also from nl25...little chance this is coincidence and they both go on tilt and do exactly same plays

        good thing is that this other player isnt present anymore...
        [PartyPoker] Ex-Official thread Quote
        07-30-2016 , 05:22 PM
        "Sorry, we are currently experiencing technical issues. Please try again later."

        All day!
        [PartyPoker] Ex-Official thread Quote
        07-30-2016 , 05:27 PM
        Quote:
        Originally Posted by rafaelvieirarocha
        "Sorry, we are currently experiencing technical issues. Please try again later."

        All day!
        try use vivo or gvt, the problem is on NET services.
        [PartyPoker] Ex-Official thread Quote
        07-30-2016 , 11:06 PM
        Quote:
        Originally Posted by 9AM
        hope so...this guy plays for couple of years now, i have noticed such behaviour a while ago once, exactly the same and thought he went on tilt but someone in this thread posted exactly same story concerning different player also from nl25...little chance this is coincidence and they both go on tilt and do exactly same plays

        good thing is that this other player isnt present anymore...
        If you really have played 25nl for this long, please send colette all the eastern euro/russians with 48+ WWSF that are winners

        There is no scenario where any of them are humans. It's so hard to keep a high WWSF at these limits, anyone that can do it instantly moves up.
        [PartyPoker] Ex-Official thread Quote
        07-30-2016 , 11:43 PM


        new bot.. 5.7 aggro 52 WWSF
        [PartyPoker] Ex-Official thread Quote
        07-31-2016 , 02:10 AM
        Could anyone who has BWIN skin installed, show screenshot of store and bonuses available for us to purchase using points please.
        [PartyPoker] Ex-Official thread Quote
        07-31-2016 , 10:54 AM
        Anything can be done for net users in brazil?
        [PartyPoker] Ex-Official thread Quote
        07-31-2016 , 11:02 AM
        Honestly I'm tired of this log in bug!
        [PartyPoker] Ex-Official thread Quote
        07-31-2016 , 07:30 PM
        Yeah, that FF thing is totally rigged, impossible to win anymore, I used to beat those games about 3-4bb/100 and now I'm losing almost 2bb/100, and ofcourse after that 100k hand things went even more ridiculous. If someone is beating those games, please let me know.
        [PartyPoker] Ex-Official thread Quote
        [PartyPoker] Ex-Official thread
        $25m Guaranteed WPM on CoinPoker
        Join the action now
        Daily Rewards • Splash Pots • CoinRaces
        [PartyPoker] Ex-Official thread

              
        m