Correct, and if you contact CS they should also close the account

Please be aware if I receive any further statements of a similar nature or PM I will also have to pass this to CS to action - sorry

Thanks

Colette

I emailed Party about this in October 2012 and they said they'd fix it...

Hi all

This weekend we are running a special $500K edition of the Click and Go promotion

We have been giving away 10 entries each week to the $500K and this weekend, we are upping the ante and pushing a 20 seat giveaway!

You need to opt in to the promo and click your card on Sunday 1st March .... you could be lucky and play the $500K for free!

http://www.partypoker.com/whats-goin...ck-and-go.html

Thanks

Colette

Ok so today something has changed.

I had a ticket for the 200k in my account and I won my 1st ticket for the 500k last week so I had one of each listed in my lobby.

On Monday they both showed as 500k tickets, which is fine, then I won a 2nd ticket for the 500k specifically and received tournament dollars, but today I won another 500k satty and didn't receive $tds so now I have 3 tickets for the 500k so.....

It might be fixed before Sunday, but after the "removed/expired tickets" problem last December it is a bit of a worry that extras will disappear.
Also I believe that if any are won in the weekend freeroll those particular wins won't be converted to $tds - Colette?


Hi Colette it was a pleasure to meet you in London, good times

To those who might still doubt whether Party can find a good representative for here I can categorically confirm that Colette is the real deal and will be fair and efficient at all times.

Collete, I think you have missed my post. I wrote to support yesterday and they promised to answer me, but still no reply. Perhaps you can be of some help? Thank you!

yes, contact CS via live chat, they should be able to do it.

Hi - it was indeed a great weekend and a good event, I hope to see you again soon

The original $200K ticket will revert back to a $200K entry once the promo period is over for the $500K - which is Monday

There was a change in how these tickets were dealt with mid week by the poker team - which means the new ticket will convert to T$ once the promo period comes to an end - or revert back to a $200K entry - dependent on exactly how it was awarded.

I hope that's all clear and if you feel this is not dealt with correctly on Monday - please do PM myself.

If a ticket is won via the free roll specifically the ticket will not be converted but removed as per the promo terms and conditions -

http://www.partypoker.com/whats-goin...ty-2.html#tab2


Thanks

Colette

Hi

Can you please provide your username via PM

Thanks,

Colette

Anyone got experience of withdrawals to Skrill from PP? Noticed there is a huge fee, and 3-4 days waiting time? Is this infact true? (Most other sites I can think of, have < few hours or nearly instant withdrawals to skrill :/)

Haven't been able to play on part for more then a week now, constant crashes every day. Is there anything I can do? I have a pretty standard comp with win 8.

Collete,

What time is scheduled update to the changes of March 1 ??

+1. Colette both works hard and parties hard!

If she is somehow able to convince upper management that the long-standing #1 priority should be to fix the disconnections, crashes, DDoS, update disasters and lack of quality assurance, then she will deserve the "forum rep of the year award." bwin.party first needs to spend the resources on the IT infrastructure and hiring the correct personnel instead of continuing to accept excuses for the constant "technical difficulties" that prevents it from increasing market share despite spending a lot of money on promotions and marketing in New Jersey and partypoker.com. New Jersey and other players may be attracted by an expensive promotion, but we are unlikely to keep playing to Palladium if we keep getting disconnected, lagged, frozen or crashed.

Collete, can you confirm that there will only be cashback (and nothing above 22,22%) and no bonuses to buy with the new loyalty system? Can you guys try to show some transparency for once and stop trying to deceive your customers like you always have done in the past...

This doesn't effect me because im on WPT, but for your sake and Party's, I think you should consider this Collete. If suddenly your top bonus/cash is 22.22% this may be a benefit to some but surely it will also make others upset given they may have been saving for 30%. To save yourself the headache of dealing with angry rantings you may want to see if they'll disclose anything more. I think it is only fair. Points are like cash and when there value changes of there current points I cant see why it wouldnt be expected for them to have full disclosure. I'd understand if the original system stayed in place for points originally earned under that system but changed for all points after march 1. It's the equivalent of your credit card changing your airmiles value without telling you what they are changing them to. I don't think that would even be legal... But i'm not sure.

zomfg.......deposit today, play a $10+r satty to the 500k.....my money looks to have been eaten somewhere

It shows my balance in the Party home page correctly, and in the tourney it shows a balance minus $100....so obv can't rebuy or addon.....better be getting a bloody refund for this one

tourney # 115908089

And I note that this is the only tourney played since depositing.

I can't sign in... press the sign in button and nothing happens...anyone else?

Same here. Can't log in either

+1

Cant Login either.

First i couldnt Access the Points page and the Bonus page in the Client. But i could end my SnGs.
After sign out then i cant login anymore.

Same here. This site is becoming one big joke. You cannot play one session not to have some kind of a problem. Just can't understand how can you run this kind of software? What is this? In beta stage at best. Are you aware that you cannot find and remove some critical bugs for many months? Hello? You are supposed to operate some serious business here, not low tech amateurish web site. What an incompetent software development team this is. Find decent programmers, freeze software development until all important bugs are find and removed. You will lose even more customers if you continue like this. This is just unacceptable.

I really hope this gets fixed quickly, if not i hope you upgrade me to Palladium automatically. I currently got 1950 PP so just 50 PP away from Palladium, and it would just be a shame if I don´t get the status because your site suddenly stopped working...

This guy definitely deserves palladium in my opinion. Good luck, hope everything works out for you.

Does anybody recognise this email ? ....just a stab in the dark like

Thank you for contacting Customer Service.

With regard to your email I have checked the handhistory and I see that other players are able to play without any issue. We couldn't find any issues from our end hence we'll not be able to refund the buy in amount.

A disconnection takes place due to a break in the Internet connection between your computer and our game server.
It is possible to be disconnected from one table and not another when playing on more than one table while multi-tabling. In essence the connection path your ISP takes to the Lobby and each table is different, and one can be dropped while the others remain active.

This does not mean there is a problem with our server or your ISP, in general. The connection between these two systems is not direct, and takes a twisted path through several intermediary servers and networks where a problem could occur.

If you multi-table it is entirely possible to be disconnected from one table and not the other. In addition you could be disconnected from our server but still be able to surf the Internet.

Please contact your ISP if you are repeatedly being dropped to ask about new connection options.
Please log out and then log back in to try and re-establish the connection. You may also try disconnecting and then immediately reconnecting to your ISP.

Colette, do you know what it is that makes party poker so sick and twisted that they create a perfect auto response to their ripped off customers, worded in such a way as to protect themselves ? When it is blatantly obvious to everyone who is bothered by this, that party poker act in such an unlawful and disgusting manner.

Do managers ever return emails addressed to them ? doesnt seem so, anyone else had this familiar problem ...

I have gotten the same email. You know whose servers operate in exactly the same manner, yet manage to not drop anyone, keep you connected to every table and don't blame their problems on you? PokerStars. Maybe party should send someone over there to see how things are run. Or perhaps to any other company that runs any sort of internet gaming platform. You think World of Warcraft players continually disconnect and are ok with it? Try taking one of their tech people out to lunch and picking their brain.

Colette,

I asked you to address this issue (where CS blames the customer for Party's own problems) a couple of months ago but no reply yet...