Quote:
Originally Posted by Chabra
I had about $10k in my Bovada account. I haven't played much at all the past 6 months, and haven't logged on in a couple months (I think not completely sure when the last time I logged on was). This morning I log into my account, my balance is at 0. I look at my account statements and there is activity in poker, a lot of 1knl and 2knl, games I did play in the past. I have no idea what happened, but it looks like someone else was playing on my account.
I call up support and they tell me that they see activity, and that the IP address of whoever was playing was in the same area as me. I ask if I can get a report of my account's playing activity / log-in activity with IP and they tell me that "they're not allowed to do that due to regulations" and that "any activity that goes on in my account is my responsibility." Overall they were not helpful at all.
I'm pretty secure in my computer setup, I do all skype/ internet surfing in a VM, and don't allow most files onto the host (where I have my poker clients). Also no one has access to my password/ account information. I have accounts at 3 other sites, and have looked at log in activity of these accounts and my email, and it seems no one but me has logged into these. I really am not exactly sure how this happened. I don't know if I got hacked because my setup is not secure enough, or if this is some sort of insecurity in Bovada, or perhaps if this is some inside job intentionally done by Bovada. I have no evidence of Bovada being responsible for this, but I do think it's certainly a possibility.
I'm writing this post to warn others of my experience and to see if anyone can give me any advice on steps I can take from here. I also wanted to let everyone know that CS didn't even pretend to try and help me when I called. Although I can't blame them too much, I'm sure it's not uncommon for people to donk off their account balance and call up and claim someone else was playing on their account.
Is your router secured with wpa2? It sounds like one of your neighbors may have hacked in that way. That's too big of a coincidence that the ip address was in your neighborhood. I'd run malware scans to check for keyloggers and change all of your passwords afterwards including your router password/key.
I'd also call back customer service and ask them to examine the hand histories for chip dumping, that's your only chance to see any money back.