No worries. I requested HHs but only got ridiculously excel sheets of my "table-history", basicly saying how much I got when I came to a table, and how much I had, when I left. Nothing you can really work with.

^ This is what they sent me too. Over the past month and a bit I've sent 3 emails, the first two were calm, the third demanded them within 10 days which ended up being this friday the 8th. If I don't get them then I really have to assume that they don't keep individual player histories... the reason behind this is obviously the big question... Is it simply because they don't keep individual histories that show all hole cards instead of just hero's? Or is it because they don't keep them at all? Most tilting question ever...

You can review the hand histories from the client: My Profile > Game History. Obviously, they keep hand histories.

I don't know what your issue is. Just because PokerStars will send you a nice file doesn't mean they have an obligation to. They have provided a transaction audit; which is what I believe their obligation is. For a long time, you couldn't get instant hand histories even.

You made an unenforceable deal with a stranger on the internet that would cause him to take a financial loss if he were to comply.

Reason I am asking via email is obviously because I can't retrieve my own hand histories. I play on a mac using their web client derp de derp thanks for that one, tips.

I just don't get why if you can do it yourself via the normal client, they cant send the same things via email. DUCY???

its ridiculous- i requested the payout 2 weeks ago. I wrote 10 emails and havent received a single non automatic answer.

i requested livechat support 3 times and talked to maxim m. on the phone who told me i would receive the money within 48hrs and that he is sorry because of the mistake.

I received 186.64$ instead of 1499$ in my neteller acc.

Ive made a screenshot with all relevant infos:

http://imageshack.us/photo/my-images/255/cashoutp.jpg/

please get this done for me 888rep

I get the fees back


after:

11 days
round about 15 emails to the incompetent support
very much livechats with the livesupport
one email to the gibraltar goverment
http://www.gibraltar.gov.gi/remotegambling

I will ask them to check this out for you.

sent an email to support a week ago. no response.

2 days ago. no response.

live chat is never available.

bunch of incompetent crooks.

Livechat is every time available.

You need only click on the Cashier and few times on the different options by deposits.Then you get very fast a pop up with the live support.

you are wrong- the pop up is only deposit assistance and they cant help you with anything else

@888rep- thank you!

Yup they are mainly there to help with deposits and for anything complicated they urge you to email cassava

any news on the waitlist bug?

things are getting worse and worse

now i received a mail saying that i havent responded to an email from April/2012
and my acc was put on hold in april 2012

what the heck is this? i made like 10 cashouts/deposits and raked a few k since. (the last cashout was a week before the one i have the problems with) and never received the mail they mentioned (they wanted me to explain sth)

i really please you to get into this and leave me your skype

ps: as i mentioned before i had a phone conversation with an representive who said there was a mistake in the booking system and i was only credited the neteller amount i deposited before (all in all) and the 13xx will be credited within 48hrs)

wow, the fact that the 888rep continues to ignore the huge MTT issue is completely beyond me. What kinda customer support is this?

As far as I am aware this has been sorted out for you this afternoon and your funds should be in your account now.

Sorry but I have not been told anything about it yet Mick but I keep adding it to my reports each week.

thank you very much! great work

I received €931.61 for 1312$ and waited 15 days - can i get bonus $ or at least the 40€ missing? i mean if i wouldve received it in time it would be like 40€ more and its not my mistake.

Would you give back the 40 had it gone the other way?

can you please use xe- even for today i received 60$ less than expected /§("/§

This happened today in a tournament.

NL Holdem $2,000(BB) Pacific Game#376753565

sevo78 ($32,613)
yovilin ($71,727)
hawgamania ($495)
scud52 ($17,346)
janileigh ($15,158)
aussietuck ($62,919)
agonia77 ($23,809)
pucika ($71,916)
aspratis ($19,197)

aussietuck antes $200
scud52 antes $200
sevo78 antes $200
pucika antes $200
aspratis antes $200
janileigh antes $200
hawgamania antes $200
yovilin antes $200
agonia77 antes $200
sevo78 posts (SB) $1,000
yovilin posts (BB) $2,000

Dealt to yovilin Kc 3h
scud52 calls $2,000
fold,
aussietuck calls $2,000
fold, fold, fold, fold,
yovilin checks
fold,
scud52 checks
aussietuck checks
FLOP ($8,800) 8h Tc Qs

I don't know if it was mentioned before.
The other thing i saw recently was when a player got disconnected preflop and then he got to play postflop somehow,unfortunatelly he got disconnect on the flop too and i didn't see if he could actually act or it was just a graphics bug.
I know that the support does not take most of the posts in the thread seriously, but that is a major bug which obviously should not happen in the best poker room.

of course he doesn't. if it were a court case he'd be entitled to the extra 40.

why does your software actually suck so much?

It sucks because a) they don't fix bugs in a timely way and b) they don't respond to user's suggestions for improvements.

They don't fix or listen to anything