Hello. Mz name is Vlad and mz nickname on 888 is freak201. I have a problem .I made a trade with a boi which nick is domok12sv on 888 and dariusfifth on pokerstars. i gave him 70usd on stars and he gave me back on 888. the next dai i recived this email.....Dear Vlad,
Thank you for contacting us.
Vlad, after reviewing your account, unfortunately I've found that your account was blocked by our Operations Department. On 07/02/13 an e-mail was sent to you from this department requesting that you verify your identity, however after further review of your account, I've found that the below follow-up e-mail was sent:
---E-mail Start---
Dear VLAD FLORIN,
I am Jonathan P. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd. I am contacting you in regards to your 888poker account with username "FREACK201".
Your account has been suspended due to the fact that you have received money transfers from fraudulent accounts that are now blocked in our system.
Please refrain from opening further accounts as these too will be blocked and no monies refunded.
Regards,
Jonathan P.
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net
---Email End---
Vlad, please accept our sincerest apologies in this matter. For further assistance, we kindly ask that you e-mail
operations@cassava.net. Please note that it could take up to 72 hours for a response from this department.
Kind regards,
Hasani S.
Member Support Representative.
i have send them an email and thez told me .......Dear Member,
Thank you for taking the time to contact the Operations Department at Cassava Enterprises (Gibraltar) Ltd.
This is an automatic reply to inform you that your email has been received and is currently under review.
In the meantime it may be that your query can be answered if you visit our FAQ where available through the “Contact Us” tab on our website.
If your query concerns the submitting of documents, then you can upload these directly through our cashier. This can be accessed either by logging into your account, and going to the “Tools” tab in the cashier, or through the website
www.safe-cashier.com.
Thank you for your patience and co-operation in this matter.
Regards,
Tracey S
Operations Department
Cassava (Gibraltar) Ltd.
Can anzbodz sugest me what should i do to fix this problem..........
Best regards,
Vlad