Hi all,
As far as being called party's "dnegs" or giving me stick thst way, when I'm introduced to a new person in the company, the first line is "he likes to moan but his heart is in the right place" everything regarding improvement of the site I do is for the players and I think we've come a long way so far, but have 10x that distance to go. I truly believe I will have a big impact on making the best poker site in the world for the players, it can't be done overnight though. I'll try to address a few of the posts, the thread is quite large now though and on phone, so apologies in advance for any quoting disasters/grammatical errors!
Quote:
Originally Posted by LektorAJ
Patrick,
Does your stable have a HUD that works on Party?
What do you mean? As in does party make it possible for people I stake to be able to use a HUD and nobody else? I mean really? Come on dude. Quick research would show that bitB staking is only for MTTs anyway, but such thoughts are very far from reality. You think with all the software improvements we NEED to do we would put show X people anonymous people's names?!
Quote:
Originally Posted by *CHOMP
Y
Can you explain how the standards actually dropped to the degree they did and how exactly you plan on doing all these wonderful things? How exactly donyou plan on improving customer support? Why is it so bad? Is it a matter of internal training? Poor management? Staffing numbers? Poor infrastructure?
How will bot detection and collusion detrction improve? Why has it been so bad?
I can't comment what happened years before I joined the company no. Yes customer support will improve by adding additional resources and expertise to the department. There is a new system and standards approach/procedures etc being put in place. Not that I'm involved in or hands on, but I know for 100% sure of great progression there.
Quote:
Originally Posted by Hood
Great to see Patrick and other partypoker representatives responding quite candidly in this thread.
One question to Patrick - would you consider pushing internally for a change on how player funds are protected? Under the UKGC's required rating system, partypoker declares itself as "basic". Some of your biggest competitors are either "medium" (Unibet, 888) or "high" (PokerStars).
As demonstrated by the current situation with PKR, "Basic" rating gives a player no direct legal recourse to get their money in the case of insolvency. In a liquiditation scenario, a player is basically ranked as a fairly low-priority creditor.
If you're not familiar with the PKR situation, you can read up on it here and my post this morning with links to yours (and your competitors') T&Cs.
You can read up on the UKGC's ratings system here.
I saw this Previously too and don't know 100% what it means. I'll be sure to raise it with the appropriate people and find out. Agree that it's important.
Quote:
Originally Posted by Tilltard
I like the new reward system idea, but I think Party really needs to show the players that this isn't just a money grab, and introduce a lower tier for casual players. Maybe do an additional tier of 10 points for 1.50 or something like that, but as it stands a whole chunk of players are going to get nothing every week, and I can't see rec players being alright with missing out on a reward week after week.
This is very wrong and a huge misconception that people have about the loyalty system. We give away a lot to micro stakes players, the way it's structured is micro stakes players probably get 100% if not 209% rakeback just through "small" promotions.