party does that too btw

Mail sent, I hope you get your money back and that they wake up to reality before all their customers abandon them.

I received a response and I don't even have an account at Pacific, so maybe something will happen. Here's my recent exchange:

-----Original Message-----
From: Pacific Poker (Support) [mailto:support@pacificpoker.com]
Sent: Monday, July 28, 2008 12:37 PM
Subject: Re: [N] Outrage!!!! (KMM29279460I2229L0KM)

Dear Madam/Sir,

Thank you for your feedback.

Our goal has always been to provide our members with the best service
and the best product in the Gaming industry and this is why we value on
our members' feedback highly.

Your comments have been forwarded to the relevant department and I would
like to thank you again for taking the time to share them with us.

We assure you that the matter you are referring to is being addressed
with the individual member and I?m sure you also understand that we have
a strict privacy policy in place and are therefore unable to inform you
of the outcome of this issue.

If you require any further assistance, please feel free to contact us -
we are here for you 24 hours a day, 7 days a week.

Kind regards,
Pacific Poker
Member Support Department
support@pacificpoker.com
www.888.com[/COLOR][/I]

Thank you for the follow up.

While I understand and respect your privacy policy, I think you could inform me of a change in your user agreement regarding the dormant account fees should that ever occur.

I strongly feel this rule should be modified in the user agreement to something more reasonable. I can understand closing out hundreds of accounts that have been dormant for years with balances of say $50.00 or less. However, charging a 10% admin fee is way too high and completely unfair given that a person who has a balance of $50 would only pay $5.00 whereas a person with $5,000 in their account would have to pay $500 per month. I simply cannot believe that the administration required to manage the account with $5,000 is more time consuming than the account with $50. Plus in both cases you have the benefit of earning interest on the money in these accounts

Given that you earn money from players who play poker on your site, I would think you would want to enable people to play on your site in any way possible. Absorbing the account balance with admin fees not only takes away from the players ability to play, it keeps your site from earning rake from their play. How this could ever be a positive business policy is beyond me.

I would also kindly suggest that your system send out auto emails warning players that their balance is in danger of being subject to admin fees if they don’t log in and play or cash out their balance. This would be a win-win for all parties because the player will either play poker and earn rake for your site or close his account and reduce your administration fees.

Again thank you for your response and I hope you implement some of these recommendations.

Regards,

Jeff F

Great news everyone! I just got an email from a manager at Pacific support, they have credited the full amount of the deducted fees to my account, no strings attached. They apologize for not escalating my original emails to support management, and assure me that comments and feedback regarding their T&C have been forwarded to the appropriate department.

To everyone supporting me in this thread: THANK YOU! The backing has been incredible, you guys made this happen, and I'm actually pretty optimistic that they'll end up changing their T&C thanks to your efforts. Until they do, we're only half way done here. Thread will be updated with further developments.

A special thanks to mighty Mike Haven for pulling strings and working this case through several channels - completely above and beyond the call of duty. Your letter to your contact at Pacific was brilliant, as was your work in the thread you kicked off over at the 888 forums (http://forums.888.com/shwmessage.asp...ssageID=105537). This forum is lucky to have you.

I'm in awe.

Again a big thanks to everyone!

-Oystein

Congrats for getting the money back. But indeed community didn't win until the policy is totally changed. They've probably scammed hundreds of thousands from similar accounts before but people either haven't noticed it or haven't known how to make it more public. I know I've had few k$'s stuck on sites couple of times without touching them for months due to breaks from poker so I'm not surprised at all that others think like me: pokersites SHOULD be reliable in keeping your balance safe even if you don't play on daily/weekly basis.

Thanks to this thread, I didn't only hear about this idiotic policy, but other cheating that network has seemed to do in the past. I'm definately not opening an account there even if I got offered better deal than I currently hold on other networks. Personal boycotting at least keeps my own savings more safe.

Great outcome.

That's awesome!

I'd love to be a fly on the wall at Pacific and see how many emails they have received. I hope they were blown away by the response and feel immense pressure and responsibility to change their policy ASAP

I just got the reply from them also,came here to check the situation and am proud.
Good job guys

gratz op. I hope poker sites get some more business sense in the future and realize how sensitive players can become when it comes to handling funds.

Congrats - it was the only just outcome. Take a bow Mighty Mike, I'm sure you played a huge part.

It's a great outcome for you and it shows what can be achieved when we all work together in a polite and civil manner to right an obvious wrong.

You're welcome!

http://it.youtube.com/watch?v=tGjxiJOye3Y

wooooooo hooooooo! 2p2 rocks!

Congrats OP,good deal.

speaking as a newbie to these forums i must say i am very impressed. I've been a part of many high profile video game forums for over a decade and i must say the ability of this board to affect change in a mature, responsible manner, is unequaled to anything i have ever seen. Bravo.

very impressive 2+2!

its hard to believe cretins like this guy exist

he must be so broken hearted now
.

I see that after the success the 'civil and polite manner' has come to an end. What is hard to believe is that is a guy who is one of the better posters and provides the community with some of the best scripts going is spoken to like that.

Anyway, congrats op, well played Mike Haven and the community and also well done Pacific.

Hold on a minute - all they have done is reimburse a player with his own money that they originally stole from him. I'll say well done if they now stand up and say this clause in their T&C's is totally unacceptable and they are withdrawing it completely. Until then no congratulations should be pointed in their direction.

EXACTLY!!!!!!!!

Why would you assume he wanted OP to be cheated? Perhaps you should stop by your local community college and sign up for a reading comprehension class.

he looked through a course catalog trying to find one, but couldnt understand it?

I played at Pacific's poker site from day one. I'm sure someone with GrannyMae's computer skills could find the post I made many years ago about how good I thought they were in those days.

Over the years, I pointed out to them more glitches than I can remember - and I always received an incredibly polite response from them, and how they agreed with what I was saying, and how it would be on the next fix ...

Regrettably, I can count on one hand the actual fixes they put into place.

If anyone here still has a memory that lasts more than a few days, perhaps they will revisit this thread in a month and tell us if any word in the T&C has changed?

FWIW check out this e-mail party sent me after US players couldn't play:

5/13/07

Dear RudyPug,
Our records indicate that your account has become inactive.

An inactive account is any account that has not logged in for 180 consecutive days. Inactive accounts are subject to a $5 administrative fee, which has been deducted from your account balance on 12-May-2007.

As you are registered in a restricted country, you may wish to remove your balance from your account. You need not close the account as zero balance accounts are not charged an inactive fee.
*TERMS & CONDITIONS If you do not access your Account by "logging on" to your Account using your Account name and password for any period of 180 days, then after those 180 days (the "180 day grace period") your Account (and any related account with any ESP) will be deemed "Inactive". If your Account becomes Inactive, then the Company is entitled to charge you an administrative fee (the "Inactive Account Fee"). The Inactive Account Fee shall be deducted from your Account Balance at the end of each calendar month in accordance with the Inactive Account Fee Schedule.
If you have any questions or concerns, please don’t hesitate to contact us. Our Customer Care team is available 24/7.
Sincerely,
Party Team


Pacific should follow this practice of sending a warning.

Also congrats on getting the money back. It's comepletely unreasonable to charge that much.

Thanks, Granny.

That post was close to the one I was remembering.

Well done everyone, and especially Mike Haven...a truly mighty mod.

Ummm...no, I don't imagine he is. Are you in some kind of "worst post of the day" contest?