Fantastic news!

+1

The guy e-mailed you.
You consedered.
You said tuff.
He 2+2'ed, you got caught.
People freaked.
You said "sorry, we are good now. Trust us."

Please correct me if I'm wrong, I didn't read the whole thread.

BTW there is no real cost for dormant accounts to the company. Only possible benefit of earning interest on the balance.

There is no real business reason except for greed to charge any sort of fee for dormant accounts.

They still take dormant fees and even though I have contacted with them they refunded 80% of the money they took so beware and don't keep money on Pacific unless you play there on regular basis :/

I just joined 2+2 recently (which is amazing btw). I am getting caught up on a lot that has been written and I just read all of the posts for this thread today.

I noticed this thread is about two years old. It seems that the T&C have not changed for 888 or Pacific Poker in two years? I really don't see how 888 and Pacific Poker are still doing business, if they did not completely correct this. I was thinking about the ramifications of their actions. If there were no poker forums, I believe that this practice would have continued.

It is true that they refunded people, but should they not change the T&C in the last 18 months?

I think the reason they keep getting away with this is because they come on here and say they have fixed it. That settles everyone and satisfies them until it gets bumped again months later from someone who got screwed, then PP comes on here and says he was refunded and that they've fixed the issue and rinse and repeat.

As to your forums question and really wondering if the forum has power to get things done/changed/ etc. YES, it's proven it's self time after time and continues to on a daily basis. Welcome to 2+2 Try reading stickies in the various sub forums and you will see what 2+2/the poker community has accomplished.

Nofx, I never stated that the dormant accounts fee deduction procedure is not in place. It is. That’s why it’s in the T&C’s.

I verified internally with our Customer Support team and would like to set the record straight on the procedure.

Whenever a member approaches us following his accounts being charged, we check each request and make individual decision in accordance with our T&Cs and the unique circumstances of each case.

*

Edit/MH: Earlier post, for ease of information:

I own a pub and when people leave there wallets or purses i take 10 percent every hour till theres no money left,Its not stealing its an admin fee.

lol could you imagine that on the small print outside a pub, any wallets found will lose 10% of their contents every hour, im sure people would be pleased.

Isn't that kinda silly?

"We'll steal your money unless you ask for it back, nicely, in which case we will refund it."

Dead people seem to get screwed by this dormant account rule.

LOL they rob us and to give back OUR money we have to e-mail them and beg for it?

OMG THIS IS JUST UNBELIEVABLE

I did this but they refused. I was given some manager email address but haven't heard anything, probably being ignored with the hope I'll just go away.

So what happens now?

God do they still have this ridiculous rule?

PM me all the details.

another 1/2 hr I'll never get back:

Cliffs:

- OP has 5K+ on 888, doesn't login or play for 1 year
- 888 T&C's says they can steal if you don't login for 6 mths
- OP has 3.3K stolen by 888
- 888 sends OP back stolen money after 2+2 pressure
- 18 months later, 888 rep says they will change their ways, and notify victims before said theft
- currently, 888 still stealing from their customers


gg 888

Thanks for the cliffs... so they only steal from you as long as you dont find out about it and belong to no poker-community that could spread the word? Makes sense...

It's kinda sick they even call it "policy"... lol what kinda of policy is that? I guess a thief can steal from someone and just say that it was his "policy".

I too got money taken from my dormant 888 account. $464. Can I get it back? How can I contact you "Yuv"? My name on 888 is "saab99".

What a ridiculous rule.

BRB starting my own poker site with a clause that if you play 10453 hands in a day I'll come over to your house and steal your bacon.

THANK GOD for players like Mike Haven, going out of his way to help fellow players. I am so angry, and this has not even happened to me. I can't stand these BS sites taking advantage of us because of lack of proper regulation and enforcement. Shame on Pacific and 888, FK them. Thanks Mike for helping out OP.

Just grunching, altho I think I get the gist of this thread.

My own experience...about 8 months ago I got a phone call from a very gruff Pacific representative. I hadn't played there in a few months, but still had around 20K online.

He very bluntly told me that if I didn't log in regularly (he may have said i had to PLAY, but I'm not sure...pretty sure he just said 'log in'), then they would simply take my 20K balance and not return it. As surprising as it was to hear that, I was even more taken aback by his tone...his words were literally: "If you log in, everything will be fine; if you don't, then bye-bye money.". Anyway, I logged in that day and withdrew it all.

Nov 9 - I receive a email from 888Poker saying that the skin PokerDome is closing down. Any funds will be cashed out to you automatically.

Wasn't fussed by this, didnt know if I had $ on there or whatever. Then received this on Nov 11:


Further to your recent Cashouts of $34.20 to your moneybookers.com account, I can confirm that funds have been rejected by our processing centre, the reason being "moneybookers.com account expired"


Moneybookers.com account expiring? WTF.....can it even expire? I'm pretty sure I logged in yesterday into my account an it was all gravvy.

Guess I will send them a dumbed down reply.......

Management has just posted this in the Pacific / 888 Forums:

*

"Hi all,

I am in the management of 888, and I will answer some of the issues here, as I have in other threads. I describe below the reasons for the revised policy that has been in effect for almost a year.

I want to point out that before any deduction of funds from an inactive account (6 months without logging in) ever happens, we email the member twice to tell them that the time is approaching (a month before the time). And all they need to do to become active is again is login and play a hand. I think that isn't a great burden for anyone, for whatever reason they are taking a break from poker. We have an instant play no download client that works on all computers. It takes 1 min to login and play a hand - and then the player is considered active. We don't deduct funds from a member without warning them. We want our customers to be active playing poker of course.

Now the reason we need to do this (and like a lot of other operators by the way, especially all the ones with same licensing we have), is that we cannot keep an open cash liability in our financials forever and we have all sorts of financial guidelines like anti money laundering we need to consider in our business. We are licensed to be a gaming operator, not a bank where we hold the funds forever. During normal gaming play we of course securely hold customers funds so they can be used in the poker play. So we need (and must have) a policy in which deters customers from leaving money with us without playing with it.

I consider our process to be very fair and reasonable. We don't even consider an account inactive for 6 months, and all a customer needs to do is login in that period and this is never an issue. We notify them by email if this is ever happens. They can login once and a new 6 months starts, or of course they could withdraw the funds and redeposit later should they decide to return to us.

It's really important to make sure we have your correct email address so our communications reach you."

*

Everyone happy with this?

MH