reading this
somehow put 888.com = AP & UB

microbob
it maybe better to ditch poker dot com
and resign with carbonpoker to get RB.

It's October now; Pacific group still stealing money?

Hi everyone,

Time for a status update. Although my money was eventually returned, mostly thanks to you guys, I am very disappointed that the policy change we're all waiting for has yet to be implemented. The last time I asked 888 for an update, I was told that the issue had been escalated to "TOP MANAGEMENT", and that a policy change was to be expected "in the near term". This is more than two months ago, and still no word.

I can only assume that 888 is just waiting for the whole thing to blow over. I hope the player community won't let that happen, and that you all continue to let them know how you feel about this issue until a policy change is implemented.

Regards,

-Oystein

Valid reason for a bump, imo.

I have $200 on UB and hadn't logged in for around a year -- it's still there and I still have my initial deposit bonus pending (so presumably if I play there I could still clear my bonus even though that deposit is 2 years old). UB may be shady with superusers and cover-ups, but they certainly don't appear to be enforcing that dormancy clause.

that sucks dude

Just signed up on pacific...and had issues with getting frozen out in the middle of a tournament hand and being moved to another table (in the middle of a hand!)...and then I read this thread...not feeling too good about continuing to play there...
Anyway...any updates on their policy on dormant accounts? Or are they still looking to cheat their customers out of their money?

maybe u should read the T&C?

Everyone,

another month goes by without Pacific/888 changing their outrageous policy of deducting 10% of customers' account balances per month as an "administration fee" for dormant accounts.

I wonder how much money they have made from this scheme since this they promised to review their policy back in july, in response to the uproar generated by this thread.

Please, take the time to post your thoughts in this thread over at 888's own forum, let's not let them off the hook on this one. Also, until they change their policy, keep warning everyone you know against keeping money or opening an account there.

Thanks again,

-Oystein

I,d just like too update this by saying 888 are still stealing money from their customers!

In public they have been impyling a change too there T&Cs for months now but they are still stealing money for profit!

Other sites also do this too close unused accounts but they give the money too charity.

I suggest 888 say how much they have made since they said they were going too change T&Cs and donate said monies too charity.

They are still stealing!

Somehow missed this thread first time around. Obv earning interest is not enough for them, I am sure it is not hard for them to keep the account there. This really sucks and I will never deposit there.

GG Warney;

"For an efficient operation and to provide better service to our members, we have to ensure that our policies are followed in detail. I am sorry but we cannot make exceptions for individual members."

What a load of rubbish, sucking up players money like a vacuum cleaner is not what I would call great service to their customers. This sort of practice in this industry makes me sad.

Didn't read the whole thread, just the OP. In their T&C or not this is definitely taking the piss. I haven't played at 888 for a long time anyway but after reading this I won't be going back ever, pure thievery.

Entraction also deduct 10% from accounts, until empty, that haven't been logged into in over 12 months.
Pretty scummy, but it's in the T+C's of the site when signing up.

I think that this is the salient point of this long-running thread.

The T+Cs of such sites should be changed.

Imo, the original reason for the clause was to clean out small balances abandoned by players - which was fair enough when the odd few dollars was left. To give them the benefit of the doubt, they probably didn't foresee some players would take a long break from an individual site and leave very significant balances available for future play.

No idea these clauses existed, Il be much more vigilant about leaving $$ on poker sites

I can't believe they charge an admin fee. If anything, they make money BY INVESTING YOUR MONEY!!!

Spread the word people: DO NOT PLAY AT PACIFIC POKER! Scam artists.

Take your fine print and shove it.

I fully agree they should be changed. I don't think they should even touch any few abandoned dollars.

Maybe 5 years is a reasonable dormant time if they were to amend the T+C's although it would be best to just remove the condition totally.

This is not fair at all.
It's not their money first (how can this be debated?) and there is actually no cost for holding it (quite the contrary).
They will even make benefits from people leaving money on a poker site. For a player standpoint, money is not a bank. The money you have on your account doesn't add interest. But from the poker site standpoint, it can be invested and earn interests. The site should only take care of keeping enough money to pay the daily cashouts and invest a big portion of the rest (like any bank would do).

A few dollars left here and there just mean more disposable money without more daily cashouts for the site.

Was thinking about moving some money on Pacific in case of special events or occasionnal juicy games. Won't 'till they change their policy regarding this.

IMPORTANT MESSAGE:

While I dislike bumping this thread any further, I gotta correct some mistakes done here.

As some of you know, I work for 888 (i did join a lot after the OP was made).

This process has been changed dramatically since the incident we had here 18 months ago.

The whole process started because of a very large amount of accounts that were left behind with just a few cents in them. Keeping them in the system after a very very long idle period is bad for our system.

We didn't consider at the time that people will leave large bankrolls idled for that long (even logging in and not playing considered an action). This case proved us wrong and we changed the policy.

Today, if a player gets close to the 6 month period, we contact him by e-mail. If he has any significant bankroll, we make sure we contact him by phone as well.
Any player who lost his bankroll somehow in this fashion also receives a refund for his loses.

On top of that, we are changing the system to take a 10$ fee per month, instead of the 10%. This is going to be implemented very soon.

Regardless of this, I have to emphasis that we learned from the mistake mentioned in the OP. We are working hard to contact any member who somehow reached the 6 month idle period with money in his account.

Our goal is to have an in-active member playing again.

soon as in soon, or soon as in 2015?

Thank you, Yuv.

And are you personally satisfied with the above salient points of your post?

Apart from this being the first time anyone from 888 has entered the thread, do you think that to get to the stage where you are "going to implement something very soon" after 18 months is acceptable, and demonstrative of giving any respect at all to the reasonable wishes of your customers?

I would have thought one month should have been more than enough time to alter a few words in outdated and unfair T&C.

Please post again when the T&C are actually changed.

MH

The polnt is that 888 is keeping money that does not belong too them.

If the only purpose is too get rid of dormant accounts and not profit from stealing then simply send the money back too the players minus a very small admin fee.

If accounts are below a certain amount then fine keep it.

BTW your t&cs are the same as they were 18 months ago on this matter,no point you comming on here saying this or thats happening unless you change the t&cs.

BTW you start sounding more like Incubus1 with every post.

Hello guys,

Just was thinking if you have any experience like this (also if there is somebody from 888, would be great)

I was playing on pacific (and I have spent plenty of time there so now very well how it works) and my account ballance was cca 3100$, out of which 1200 was on one of the tables. After closing this table, this 1200 $ was just deducted from my account ballance and it changed to 1900.. (notice, normally when you close the table the ballance goes down for a second and the goes up again, but in this case, only the first step was completed)

I'm lucky I can be at least sure that I was robbed in this case.., cause I have checked my ballance seconds before closing the table..normally I couldn't be sure, cause I play a lot of tables and don't know exectly how much money have I lost/won.

also-I'm sure this is technical issue, as every time I login into my account this table appears again and again with the error message that I'm not seated there.

Anyway..It would be probably nice to have 100% soft when thousands of $$$ are at stake.

Also, I have contacted costumer support at least 3 times about this, received an answer that they have to check and get back to me in half an hour.. 5 hours have passed and I received nothing..

Any thoughts?

I had this happen to me years ago. IIRC i emailed customer support, it didnt get fixed, i put off doing anything about it and the money came back and the phantom table quit appearing after like a week (it wasnt a significant amount of money).

Do they still have phone customer support. Maybe try calling them?