Quote:
Originally Posted by chicken10der
also: ftp is not your employer, and any sort of analogy drawn there is completely ridiculous. and saying "i pay $xxx in rake" - i'm sure they've never heard that one before.
You make some decent points in your post. This is not one of them.
Just because they've heard it before doesn't mean it's less true. I pay more in rake than I pay for ANY other service in my life...drastically more. They're NOT our employer...WE are their CUSTOMERS and we pay dearly for the service they provide, so expecting some CUSTOMER service is not out of line.
And unlike with an employer/employee situation, this was never their money to begin with. When I deposited with FTP, I didn't GIVE them my money...I agreed they could have temporary possession of my money while I used a PAY service that they offered, because they made the promise to return any portion of that money back to me within a reasonable timeframe anytime I requested it.
Expecting MY money back in the reasonable timeframe they advertise and expecting timely and truthful and accurate information from them when things go wrong is NOT unreasonable.