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08-18-2008 , 03:27 PM
Quote:
Originally Posted by NFuego20
Yes, HUGE difference. If it were that easy for FTP to give their customers their money, I'm pretty sure it would be done by now. Just because they are having more difficulty with it than some other sites doesn't mean it's an easy task to resolve, and it certainly doesn't mean they don't want to handle the problems. Simple logic...why would a site willingly want to be driving thousands of customers away and cost themselves hundreds of thousands, possibly millions of dollars?

The phrase "If FTP won't give you your money" is absurd. It's more of a matter of "FTP takes a damn long time to get your money to you thanks to their inability to find reliable payment processors in the face of US government interference." The interest they are earning on that money, if any, is nothing compared to the money they have paid out to compensate players for the problems, on top of the money lost when a payment processor run off with the money or has it seized, on top of the money lost from customers leaving.

Again, these problems are a major frustration, and understandably so. But until our government does something to make online poker workable in this country, we're all going to have to accept that when we play on ANY poker site, we are effectively depositing our money with foreign institutions who have to work around countless barriers being thrown in their way in order to operate. With that comes a certain level of risk, one of the largest being that getting our money timely gets more difficult every day. Look at the people with bodog or other sportsbooks who are waiting 40 business days or more, and being told that up front at this point. You can't tell me that they are just doing that for the hell of it because they think it's the best way to make customers happy.

I'm really tired of the comparisons to AP/UB, organizations who allowed pure theft to go on and likely had knowledge of it at upper levels of management. There is absolutely zero evidence of theft at FTP and anybody who even mentions anything of the sort is just being really selfish about their own money and not looking at the big picture.
Give me a break NFuego. Do you really think that the players are being "selfish" by insisting on at lest receiving a prompt response to status updates regarding THEIR OWN MONEY? If you really think that there is no way that FTP can pay at this time, you are very naive. This is a business decision. If FTP wanted to dish out the money to get a better processor, they could. You get what you pay for and we are getting crap because FTP refuses to buck up and give the players the service we deserve. It's not just bad luck that FTP is having more problems than other sites. Blaming the US govt. entirely for this is no excuse. All sites have to deal with it. I commend Bodog and other sites for telling players up front that they will have to wait that long for processing. The problem is that FTP states 10-15 days and it is taking longer than the 40 days you state above for sites like Bodog. I think I'd rather them be honest with me than lie to me like they have done thus far and it take such a long time. I agree that there is no evidence that FTP is stealing here, however they are holding the money that is rightfully ours and not going about it in a professional manner. Your comment on this is hypocritical when you state there is no evidence and then accuse AP and UB management of having knowledge of the super user accounts. Will you please share your evidence on this matter with us? Like I have said several times, FTP should be mentioned as places not to play along with UB and AP at this point until they get things sorted out. To correct you, AP and UB are not the ones that stole anything from their customers, unless your evidence can show otherwise. All of these issues are caused by operational problems. AP and UB had a lack of controls in place which allowed individuals to exploit the system in their favor. whether or not they have addressed these issues, I have no idea. I won't be playing at either place any time soon and I don't blame you for not playing their either.
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08-18-2008 , 03:31 PM
Quote:
Originally Posted by Fat Nicky
what nfuego says is partly true. I say partly because Poker Stars has had very few hiccups in getting their checks to players.
I agree that it is, but Nfuego gives FTP a free pass saying that we will get our money...eventually. If on their withdrawal methods the ETA on withdrawals was "eventually", I would have never played there. They are very unprofessional and how they go about business. Having the amount of checks bounce that they have had is inexcusable. People get thrown in jail for writing bad checks...
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08-18-2008 , 03:39 PM
Quote:
Originally Posted by FlopIt
I agree that it is, but Nfuego gives FTP a free pass saying that we will get our money...eventually. If on their withdrawal methods the ETA on withdrawals was "eventually", I would have never played there. They are very unprofessional and how they go about business. Having the amount of checks bounce that they have had is inexcusable. People get thrown in jail for writing bad checks...
my simple resolution is to cash out 60 days before needing money in hand
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08-18-2008 , 03:51 PM
It's been about 48 hours since my request for a check and still no approval e-mail.. usually the e-mail comes in less than an hr.
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08-18-2008 , 04:11 PM
48hrs? I'm on my 4th day...
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08-18-2008 , 04:16 PM
**** something must be up
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08-18-2008 , 04:21 PM
Quote:
Originally Posted by ChoicestHops
**** something must be up
No they're just taking longer to approve checks, but apparently when they are approved they're mailed that day. This was discussed earlier in the thread though I can't find it in all the nonsense.
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08-18-2008 , 04:24 PM
Leader you are incorrect. Not one single person has had a withdrawal approved since FTP said they "fixed" the check withdrawal situation 3 days ago. People recieving checks are from before this situation.
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08-18-2008 , 04:25 PM
Quote:
Originally Posted by meep_42
My check request from 8/11 was approved on Saturday (8/16) - my request from 8/13 has not yet been approved.

-d
^

?
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08-18-2008 , 04:26 PM
Quote:
Originally Posted by Dave_K
Leader you are incorrect. Not one single person has had a withdrawal approved since FTP said they "fixed" the check withdrawal situation 3 days ago. People recieving checks are from before this situation.
read above. someone had check approved on saturday 8/16.
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08-18-2008 , 04:33 PM
The check approved on 8/16 was requested 8/11. The "fix" that FTP posted about was on 8/15. It seems unclear that withdrawals are working since then. The point was FTP said they fixed something, but that seems to be unclear until atleast 1 person gets approved for a withdrawal since 8/15.
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08-18-2008 , 04:42 PM
Requested Friday 8/15, 11:20 am. Still processing.

Maybe this is a sociology experiment to find out how much BS a customer base will accept.
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08-18-2008 , 04:43 PM
Quote:
Originally Posted by Dave_K
The check approved on 8/16 was requested 8/11. The "fix" that FTP posted about was on 8/15. It seems unclear that withdrawals are working since then. The point was FTP said they fixed something, but that seems to be unclear until atleast 1 person gets approved for a withdrawal since 8/15.
They're going slower but they're still happening. My last couple have taken longer than usual. I do have one processing at this time, however.
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08-18-2008 , 04:46 PM
Quote:
Originally Posted by Dave_K
The check approved on 8/16 was requested 8/11. The "fix" that FTP posted about was on 8/15. It seems unclear that withdrawals are working since then. The point was FTP said they fixed something, but that seems to be unclear until atleast 1 person gets approved for a withdrawal since 8/15.
FT fixed their problem with bounced checks and not letting some people withdraw via check. It took 5 days for checks to get approved last week. I don't know why anyone is expecting that to change. FT's post doesn't even address the approval process.

People do realize that their have been withdrawal problems for quite a while? Everyone eventually got their money. Of course the sites could do better, but if you're going to get worked up every time this happens, you're going to be pretty miserable because it's going to happen a lot.
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08-18-2008 , 04:48 PM
Dave - They're obviously at least 4 working days behind on check approvals... maybe wait until Thursday or Friday before going all chicken little on us?

-d
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08-18-2008 , 04:58 PM
Quote:
Originally Posted by Leader
FT fixed their problem with bounced checks and not letting some people withdraw via check. It took 5 days for checks to get approved last week. I don't know why anyone is expecting that to change. FT's post doesn't even address the approval process.

People do realize that their have been withdrawal problems for quite a while? Everyone eventually got their money. Of course the sites could do better, but if you're going to get worked up every time this happens, you're going to be pretty miserable because it's going to happen a lot.
The point is that until someone actually gets a check approved and received, we have no evidence that the problems are fixed beyond FTP's word, which has been wrong before. I didn't realize approvals were taking so long before this, but when the system was working for me it never took more than a day.

If we had some insight into what is slowing down the approval process maybe we could be something other than pessimistic, but recent history tells us that there is likely still a problem.

I'm not sure who is getting too worked up for your tastes, but everyone here has every right to get upset until these issues are sorted out.
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08-18-2008 , 05:12 PM
Leader - Not everyone has eventually got their money. I normally withdraw 3K a week and I havent been able to get a single dollar off FTP for over 1.5 months. They have returned checks back to my FTP account and returned cash pick up back to my FTP account. Now they have "fixed" the check withdrawal. Im not a believer yet.
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08-18-2008 , 05:28 PM
Quote:
Originally Posted by Dave_K
Leader - Not everyone has eventually got their money. I normally withdraw 3K a week and I havent been able to get a single dollar off FTP for over 1.5 months. They have returned checks back to my FTP account and returned cash pick up back to my FTP account. Now they have "fixed" the check withdrawal. Im not a believer yet.
Well then you should be able to do a 20K bank wire by now right?
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08-18-2008 , 05:35 PM
I emailed FTP this morning about a check request from 8/14. They responded this afternoon with there standard reply that they are behind on checks. Then 5 minutes later I get another email saying my check request is approved.

I will post on here when I recieve the check. I live in Dallas BTW.
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08-18-2008 , 05:37 PM
Requested 8/15 00:34
Approved 8/18 17:26
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08-18-2008 , 05:39 PM
I requested a check on 8/15 and got an approval today. Never got a check delay email. Hopefully it will actually arrive..
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08-18-2008 , 05:44 PM
Quote:
Originally Posted by oaklag
I emailed FTP this morning about a check request from 8/14. They responded this afternoon with there standard reply that they are behind on checks. Then 5 minutes later I get another email saying my check request is approved.

I will post on here when I recieve the check. I live in Dallas BTW.
Thanks for the information, I have a check request from 8/14 as well that has not been approved yet. I sent them an email about a hour ago and have not heard anything yet. At least an approval is some what of a good sign.
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08-18-2008 , 05:45 PM
Quote:
Originally Posted by FlopIt
Give me a break NFuego. Do you really think that the players are being "selfish" by insisting on at lest receiving a prompt response to status updates regarding THEIR OWN MONEY? If you really think that there is no way that FTP can pay at this time, you are very naive. This is a business decision. If FTP wanted to dish out the money to get a better processor, they could. You get what you pay for and we are getting crap because FTP refuses to buck up and give the players the service we deserve. It's not just bad luck that FTP is having more problems than other sites. Blaming the US govt. entirely for this is no excuse. All sites have to deal with it. I commend Bodog and other sites for telling players up front that they will have to wait that long for processing. The problem is that FTP states 10-15 days and it is taking longer than the 40 days you state above for sites like Bodog. I think I'd rather them be honest with me than lie to me like they have done thus far and it take such a long time. I agree that there is no evidence that FTP is stealing here, however they are holding the money that is rightfully ours and not going about it in a professional manner. Your comment on this is hypocritical when you state there is no evidence and then accuse AP and UB management of having knowledge of the super user accounts. Will you please share your evidence on this matter with us? Like I have said several times, FTP should be mentioned as places not to play along with UB and AP at this point until they get things sorted out. To correct you, AP and UB are not the ones that stole anything from their customers, unless your evidence can show otherwise. All of these issues are caused by operational problems. AP and UB had a lack of controls in place which allowed individuals to exploit the system in their favor. whether or not they have addressed these issues, I have no idea. I won't be playing at either place any time soon and I don't blame you for not playing their either.
I'm getting tired of replying to non thinking selfish idiots who put words in my mouth, particularly ones whose only posts on 2+2 involve complaining about one issue. I've said countless times that FTP's customer service is poor. Their response times need to be faster without a doubt. There's no free pass in regard to that. But again there is no logical reason why FTP wouldn't want to pay out to their customers. Stars has done a better job staying two steps ahead with their payment processors, or perhaps they're just plain luckier. Either way, your implying that this is intentional in any way is a complete joke.

Your commending Bodog for being up front about 40 day wait times is even more of a joke. FTP could easily take that line and I'm pretty sure it would cause a whole lot more of the screaming that I've already seen in this thread. That would be a cop out and an admission that they aren't even going to try to get checks out timely any more. I'd rather see them stick with the original model and fail on occasion than just say hey we'll send you your check sometime in the next few months.

If you want evidence on AP/UB, there are some stickys on top of the NVG forum. I refuse to spell it all out for you. You've probably never even been there though because all you do is come to the Zoo to complain about your check. You lose any and all credibility putting FTP in the same category as those sites.

As for some information more relevant to the ongoing development of this thread, my check requested 8/14 was approved within the past hour.

Last edited by NFuego20; 08-18-2008 at 05:50 PM.
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08-18-2008 , 06:01 PM
nfuego,

just give up, let the fool remain a fool
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08-18-2008 , 06:07 PM
I just deposited the check I received a few days ago, so I'm keeping my fingers crossed that it goes through. It is drawn on the same bank I use, so maybe that'll help.

I requested another withdrawal through the client from FTP on Friday, 8/15 at 17:32:20, and it is still processing. It does seem like it's taking about 4-6 days for "processing."

I will keep the updates coming if news arises.
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