Bodog Poker Thread - 2011 - Page 11 - Internet Poker

Justin-

I reported the Lobby showing only regging tournaments but not running ones bug. Spent 2 hours with tech support-ish person on phone, problem couldn't be solved. I was the only report of this.

Since then, I have at least one friend having the same problem and two randos that PM'd me on various forums saying they had the bug too. So it's not just me- can you please report this back to them?

This is actually a non-trivial problem. My buddy was in the 100k abusing the bubble and accidentally closed the table while multi-tabling. He couldn't pull it back up bc he didn't have the tourny lobby open and the main lobby didn't show the tourny anymore bc of the bug. He had to logout and login to bodog to get back to his table.

And FWIW someone on P5s posted that at home the client works fine showing regging and running tournies both, but when he takes that laptop and hooks it to the internet at work, the regging only bug appears. Same machine, just hooked in differently. Maybe that will help them.

Please get this some love on their end?

01-31-2011 , 05:41 PM

#252

atakdog

addicted

Join Date: Jan 2008 Posts: 50,136

Quote:

Originally Posted by bonflizubi

Justin-

These people kill me. I reported a different problem and they basically told me it's just me and to go F myself (not in those precise words, but it's MY problem, must be some thing on my pc, whatever.

I reinstalled 7 times on my win7 64bit machine.

For me the lobby only shows late reg or currently regging tournies. Doesn't matter if you click the display registering button or not, no change.

On the one hand, whatever, you can't pull up a friend to rail.

However, if I'm playing and inadvertently close a table, I won't be able to re-open the tourny table since I cant see the lobby to be able to click take my seat. I'll have to close/open bodog.. and lose out on what is happening on other tables on bodog.

Obviously not acceptable while playing a bunch of tables across multiple sites.

Since I am the only one to report this issue, I'm being told it's just me, they can't help me, must be my machine. (Which is of course not the case, it's nearly brand new and I'm fairly techie and keep it in very fine-tuned shape.)

They are also unwilling to have a techie (OK I mean truly techie person) call/contact me to find out other details so they might discover the problem - which might be just me, might be others too who just didn't report.

Their brilliant initial suggestion was that I downloaded in chrome and not IE and that would fix it. So I called BS on that but did it anyway (downloading through IE) and of course it didn't solve the problem

They also told me HH was already fixed just now as I talk on the phone to them, which of course it isn't.

Regardless, they are not trying to solve my problem.

For the record, I and a friend of mine are still seeing this problem consistently (i.e., being unable to see tournaments that are no longer taking new entrants). Reinstalling the client did not help.

Quote:

Originally Posted by JustinR.

I told you at the time what I knew. I was assured that Bodog will never and has never sold or given away any customer's information. There is a myriad of ways that something like this could happen as well.

In theory, yes, but the weight of the evidence points to a privacy breach on Bodog's end, wouldn't you admit?

Another bug that hasn't gone away: the Add-On button not showing up in rebuy tournaments (until you at least close and reopen the table, though the last two times I've seen it I've had to exit the client). I also had to explain it in the chat to another player, so I know it's not just me.

01-31-2011 , 05:43 PM

#253

bonflizubi

journeyman

Join Date: Aug 2008 Posts: 243

Quote:

Originally Posted by atakdog

For the record, I and a friend of mine are still seeing this problem consistently (i.e., being unable to see tournaments that are no longer taking new entrants). Reinstalling the client did not help.

LOL- 2 seconds after i post someone comes to my support. WEEEEEE i'm not crazy!!

01-31-2011 , 06:35 PM

#254

jim_money

old hand

Join Date: Mar 2009 Posts: 1,421

Justin, not a bug but something that was in the old software and no longer exists. There is no way for me to see tables that I am currently registered on. Add to this the fact that I need to click a tiny triangle to check if I am on the waitlist and it makes it much more difficult to get on tables. This was one thing the old lobby did well.

On a much happier note, when I have 4 tables open and my waitlist for another table pops up, the waitlist no longer steals focus over every window

So happy to see this.

Last edited by jim_money; 01-31-2011 at 06:43 PM.

01-31-2011 , 07:37 PM

#255

PanchoStern

veteran

Join Date: Jan 2008 Posts: 3,197

I keep having the whole client shut down when I attempt to open up a table. Then when I restart & try again THEN I'm able to open the table. Not sure what difference there would be from opening the first time to opening 2nd time but it has happened every time since the 2nd update.

01-31-2011 , 08:03 PM

#256

ItsAboutTime

journeyman

Join Date: Jan 2009 Posts: 351

Any word on the 2/3 tables? Update coming to fix all these bugs people are talking about? Thanks.

02-01-2011 , 02:36 AM

#257

drewvy

adept

Join Date: Aug 2006 Posts: 738

Justin,

The update has still not addressed two bugs that I still encounter often...The first is the reload to a non maximum amount. You cannot always enter an amount under the maximum and if you try to type in less, it shows it in red....Also, if you somehow disconnect and you have cards and reconnect quickly,...you have to watch yourself time out and do not have any buttons..thank you

02-01-2011 , 10:28 AM

#258

nAim

veteran

Join Date: Jan 2007 Posts: 1,335

Is Bodog customer Support trying to scam me? I requestet a payout via Moneybookers like i did a dozen times before and Bodog support send me this email

Quote:

Thank you for your payout request dated Mon, Jan 31, 2011 for the amount of US$ xx. Your Payout Reference Number is xxx.

Our records indicate that we require the following documentation from you:

Credit Card Verification Form for MasterCard 5232........2277

The required form(s) can be found at: http://www.bodog.com/bodog-help/fina...tion-form.html

Once your documentation has been received and verified, we will continue with your payout request.

Sincerely,
Bodog Payouts Team

That is not even my Credit Card number, neither did i ever have a credit card with this number. Why would i need to verifie a credit card for a Moneybookers payout?

02-01-2011 , 01:10 PM

#259

bindle

centurion

Join Date: Jan 2010 Posts: 126

Quote:

Originally Posted by JustinR.

Tables Popping To Front: This should be working again now. The way it will work is if a table gets behind another window or table it will pop to the front when action is needed. If its manually minimized it will flash in the task bar when its your turn to act.

can we get an option to turn this off? thanks.

02-01-2011 , 04:33 PM

#260

minerman

journeyman

Join Date: Jul 2008 Posts: 202

I'm having a lot of trouble with hand histories. The only way I've figured out how to retrieve them, is through the poker client. They are not saved locally on your hard drive. I can only retrieve 1 hand at a time and there is no way to copy and paste the text. So, its basically useless to me.

The best way I've found to post HH to a thread, is to post a link to what shows up on pokertableratings.com or a screen capture... but that only works for known cards and its not the best for getting responses.

Anybody out there use Bodog and know any tricks for getting HHs?

02-01-2011 , 05:10 PM

#261

so_low

grinder

Join Date: Aug 2010 Posts: 658

Yeah bodog has made the hand histories completely unreadable and near impossible to retrieve without paying for a handgrabber.

So basically regular players who pay for a handgrabber can easily retrieve the hand histories, while casual players are at a severe disadvantage for they cannot.

Please fix this Justin - please ask Bodog to make the hand histories easily readable. Tableratings and the handgrabber will always cirumvent in days any changes you make to block their usability.

02-02-2011 , 12:43 AM

#262

Konig

journeyman

Join Date: Jun 2006 Posts: 306

My HandGrabber is registered fine, but it's not picking up any hands. How many people have this problem?

02-02-2011 , 01:02 AM

#263

jim_money

old hand

Join Date: Mar 2009 Posts: 1,421

Quote:

Originally Posted by Konig

My HandGrabber is registered fine, but it's not picking up any hands. How many people have this problem?

Mine is working great. I always start it BEFORE opening bodog and I also right click it, and start it as administrator. Give those a try.

02-02-2011 , 02:10 AM

#264

JustinR.

Deactivated Rep Account

Join Date: Dec 2009 Posts: 1,212

Quote:

Originally Posted by Biju

Justin I would guess you are tearing your hair out wondering why you do this. I hope you get paid well - but I doubt it.

For me the worst offending, costs me the most, LONG STANDING bug is cards still in front of a player that has folded. It still happens and has been reported multiple times. Bodog have been given multiple hand numbers to look at this and it still happens and we still hear nothing, yet see really poorly executed cosmetic updates all the time. FFS TELL THEM TO FIX THE BUGS THAT STOP IT WORKING instead of instituting bollocks like flames and lightning and fancy looking lobbies.

Today a player sits down, isn't dealt in according to the hh, but has cards in front of him after the flop. This led me to change my action on the flop as I think I'm facing 2 players not one.

Hand Number 2091691043. In a PM I can give you the players name, The table. The stacks the hh Whatever you want.

Pleeeeeeeesssse get them to sort out this dreadful bug.

I have forwarded this to the support. I'm sorry that it hasn't been fixed, they are aware of it and its definitely on the list of things that need to be addressed.

02-02-2011 , 02:14 AM

#265

JustinR.

Deactivated Rep Account

Join Date: Dec 2009 Posts: 1,212

Quote:

Originally Posted by bonflizubi

Bon,
I talked to them about this today and its going to be fixed in the near future. They were aware of it when I talked to them via your call and via P5s. As is always the case though, if other people are having the problem as well they should submit a report as well with any relevant information about it. All that being said, they are aware of it and are in the process of fixing it.

02-02-2011 , 02:19 AM

#266

JustinR.

Deactivated Rep Account

Join Date: Dec 2009 Posts: 1,212

Quote:

Originally Posted by atakdog

Another bug that hasn't gone away: the Add-On button not showing up in rebuy tournaments (until you at least close and reopen the table, though the last two times I've seen it I've had to exit the client). I also had to explain it in the chat to another player, so I know it's not just me.

Hmmm, I havent seen this one yet. I have forwarded it to the admins. This was there before the lobby update?

02-02-2011 , 02:21 AM

#267

JustinR.

Deactivated Rep Account

Join Date: Dec 2009 Posts: 1,212

Quote:

Originally Posted by jim_money

So happy to see this.

Jim,
I'm going to forward this to the admins as well. As for the final part, glad to hear!

02-02-2011 , 02:24 AM

#268

JustinR.

Deactivated Rep Account

Join Date: Dec 2009 Posts: 1,212

Quote:

Originally Posted by ItsAboutTime

Any word on the 2/3 tables? Update coming to fix all these bugs people are talking about? Thanks.

I have forward the 2/3 request to them. Right now the main focus is getting things going 110% and they'll look at this again at that point.

02-02-2011 , 02:25 AM

#269

JustinR.

Deactivated Rep Account

Join Date: Dec 2009 Posts: 1,212

Quote:

Originally Posted by drewvy

Sent along.

02-02-2011 , 02:27 AM

#270

JustinR.

Deactivated Rep Account

Join Date: Dec 2009 Posts: 1,212

Quote:

Originally Posted by nAim

Is Bodog customer Support trying to scam me? I requestet a payout via Moneybookers like i did a dozen times before and Bodog support send me this email

That is not even my Credit Card number, neither did i ever have a credit card with this number. Why would i need to verifie a credit card for a Moneybookers payout?

I asked about this today. I was advised that you should contact CS and they will lead you in the right direction. I don't have access to any player account information so I can't help you personally. Call 1-866-909-2237, they will be able to help you.

02-02-2011 , 02:28 AM

#271

JustinR.

Deactivated Rep Account

Join Date: Dec 2009 Posts: 1,212

Quote:

Originally Posted by bindle

can we get an option to turn this off? thanks.

Sent.

02-02-2011 , 02:45 AM

#272

bonflizubi

journeyman

Join Date: Aug 2008 Posts: 243

Quote:

Originally Posted by JustinR.

Hmmm, I havent seen this one yet. I have forwarded it to the admins. This was there before the lobby update?

This was re addon button not appearing. My addon button shows up fine. So it isn't everyone

02-02-2011 , 03:03 AM

#273

so_low

grinder

Join Date: Aug 2010 Posts: 658

So no response to the hand history question?

Bodog literally has the WORST HAND HISTORIES in the entire online poker industry. It's impossible to actually figure out what happened in a hand 3 hands ago without the use of a separate handgrabber from a third party company.

It's ridiculous.

Can they please think about putting the players names back in the HH at least? Is there any possibility of this?