Requested: 10/30
Approved: 11/2
Not yet paid

Still waiting on my account to be verified. Documentation sent in exactly 2 weeks ago, still pending. :/

Well today I got the following email...I am so confused of what the heck is going on...returning my deposit and who knows what's going to happen to the money I won in the account. :/


Hello XXXX,

Thank you for contacting Global Poker Customer Service. VGW has a list of very specific terms and conditions which we deem that you as a player have read, accepted and agreed to abide. To protect both the player and the company's interests, VGW Group reserves the right to deactivate or suspend your Customer Account for any reason whatsoever at any time.

We have decided to temporarily suspend your account and refunded your original gold coin purchase. We will contact you as soon as we have an update from the relevant department regarding your account.

We seek your kind understanding on this matter.*

So it took them two weeks to send that out??? That's pretty weak. I'd call and ***** about that one.

Requested: 11/1

Still pending. Will update accordingly.

Update: I just cancelled this one to up the amount. So new requested date 11/3.

Yep! Is CSKimbr still on this site? Would appreciate any help I could get, as now my account is blocked for apparently "we can block ur account at anytime for any reason of our choosing" this is getting beyond annoying and now very concerning.

Approved 11/4

Still waiting on my account to be verified, we are now moving onto week 3. Timeline goes as follows(I don't remember exact dates)

1)Account is lock as customer service asks for verification docs. I then send in docs requested.

2) 4-5 days later account is re-opened, but I notice under the cashier label that documents are still being requested. Which seems strange as why would they re-open the account If my docs aren't verified yet...I simply submit them again as a courtesy.

3) After 24 hours of no replies and the docs still pending I email them every morning asking what the hold up is and if they could give me a time line of when they think everything will be processed. I am simply ignored day after day.

4) After about a week of this, I am sent the email I posted above in another post in which to paraphrase "you read our terms and conditions and we can lock an account at any time for any reason and we are going to temporary suspended your account"

5) Not sure what to do in this moment as they have had my documents going on 3 weeks now, how long could verification possibly take? Plus why would they lock, unlock and then once again lock my account?

Request Pending for Approval since 10/23

Username: Misswin

Rec'd today via skrill

Redemption approved Nov 1. Status has been “processing” since Nov 1. Will update when $weeps are received.

Can anyone tell me how I can contact CSKimbr? Going on 3 weeks to simply verify my account. Could really use help on this...

After being told my banking details are wrong and my cash out not going through I eventually had the money refunded after waiting a few days for response. Once I had the money back I requested another cash out without changing my banking information for a smaller amount and received it in my bank a few days later.

Click on Kimbr’s username on her last post and hit “send private message”

Requested Oct 30 still in pending status

Latest cashout submitted 11/5 and approved 11/6 in less than 24 hours. Fastest in several months. Great sign.

Request approved 11/6. 3 day turn around, not too bad.

Will update when i receive the $.

Received today Nov 6

Received 11/6

I'm in the process of being stalled.

Ignored on my initial email asking where to put banking info

Sent bank info and print out

Its a joint account so a few days later they ask me to send the ID of the other person

Two days later they email saying to resend the other persons eamil. It is very clearly readable.

Its been a good 13 days now since my first email.

Rec'd this yesterday as well.

last three all approved within 3 days

my most recent was received in 3 days

Pmed Kimbr

Request 10/30
11/7 still pending

Verified account have made 5+ deposits and withdraws with multiple methods. First time had issues

Same, going to PM kimbr now.

Had to open a support ticket for the first time in like ages. It's been approved.


Many withdrawals without problems. Each of the last 4-5 have taken longer and longer... than the previous one.