***Prize Redemption/Account Verification thread*** - Page 200 - Global Poker -- Two Plus Two Poker Forums

i requested withdrawal today but they are asking for identity verification.
1. valid ID - i am ok with it
2. copy of bank statement - is this safe to provide to them?

Thank you

10-27-2019 , 10:43 PM

#4978

BigCityNights

enthusiast

Join Date: Jul 2019 Posts: 83

Quote:

Originally Posted by BigCityNights

Redemption requested 10/20. Let's hope they can get. Ack to approving within 24-48 hours. There's been no explanation for the delays.

Reading about Chumba (same owner) with same withdrawal options and their approvals are within 24 hours.

Approved the 26th. Six days is far too long just to approve.

10-27-2019 , 11:06 PM

#4979

Mella

stranger

Join Date: Oct 2019 Posts: 12

Quote:

Originally Posted by GhoulPatrol

Amusingly enough, 8 hours later...approved.

Testing it out lol. Requested 10/27

10-27-2019 , 11:41 PM

#4980

uber pea

grinder

Join Date: Sep 2006 Posts: 447

Quote:

Originally Posted by BodogPlayer30

i requested withdrawal today but they are asking for identity verification.
1. valid ID - i am ok with it
2. copy of bank statement - is this safe to provide to them?

Thank you

they just want to see your name and address. you can redact any account numbers etc if it makes you feel better.

10-28-2019 , 01:19 AM

#4981

SB1234

grinder

Join Date: Jan 2016 Posts: 472

Quote:

Originally Posted by a dewd

Stellar customer service. Might be beat to call them late US time.

Do they have phone support?

10-28-2019 , 01:21 AM

#4982

lagtight

banned

Join Date: Aug 2017 Posts: 10,279

Quote:

Originally Posted by SB1234

Do they have phone support?

No.

10-28-2019 , 09:13 AM

#4983

a dewd

Pooh-Bah

Join Date: May 2016 Posts: 4,594

Quote:

Originally Posted by SB1234

Do they have phone support?

Corporate office listed address and number:

LEVEL 8
191 ST GEORGES TERRACE
PERTH C3 6000

61 412 563 219

They're in Australia, so check local time when you call.

10-28-2019 , 01:32 PM

#4984

lagtight

banned

Join Date: Aug 2017 Posts: 10,279

Quote:

Originally Posted by a dewd

Corporate office listed address and number:

LEVEL 8
191 ST GEORGES TERRACE
PERTH C3 6000

61 412 563 219

They're in Australia, so check local time when you call.

Thanks, A_Dewd. Guess I was guilty of reporting "fake news" (to coin a phrase).

10-29-2019 , 03:53 AM

#4985

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by a dewd

Don't discount operator cluelessness, sure would not surprise me. I'd also resubmit and send a request for help. Kimbr was great but it seems like she may be gone, haven't seen here in weeks.

Hey, Everyone. We've been really busy with the GP Live Event and then took some time off after that. Anyway, it's business as usual so for redemption requests that's more than five days, please make sure that you comment your Global Poker username so I can check the latest status of your request. For those who PM'ed me, I will get to your messages as soon as I can. Thank you!

10-29-2019 , 02:54 PM

#4986

1loNgGr1ND

centurion

Join Date: Feb 2013 Posts: 195

Quote:

Originally Posted by GlobalPokerCSKimbr

Hi Kimbr, my withdrawal request is coming up on five days today. Username: DrRunGood. Ty

10-29-2019 , 04:48 PM

#4987

david negus

grinder

Join Date: Jan 2014 Posts: 612

requested 10/24, approved 10/28

Last edited by Bobo Fett; 10-31-2019 at 12:08 AM. Reason: Removed portion replying to since-banned poster.

10-29-2019 , 11:07 PM

#4988

rodgethat

banned

Join Date: Sep 2010 Posts: 2,186

Quote:

Originally Posted by GlobalPokerCSKimbr

Still pending since i made the request on the 22nd, Will pm you my username.

Thanks

10-30-2019 , 03:20 PM

#4989

djmoneybags

enthusiast

Join Date: Oct 2018 Posts: 60

Redemption requested Oct 28, currently pending approval.

10-30-2019 , 03:46 PM

#4990

SB1234

grinder

Join Date: Jan 2016 Posts: 472

3 days with no response from support and still missing $6100 from my account after not having the money returned to my account after a failed redemption ....not sure if I should open a new ticket or what

Sent you a PM Kimbr

10-31-2019 , 01:35 PM

#4991

IllSkill

adept

Join Date: Nov 2012 Posts: 840

Quote:

Originally Posted by IllSkill

Approved 4 hours later. Guess you just have to post in this thread.

Received yesterday 10/30

11-01-2019 , 09:00 AM

#4992

MagicFlute

newbie

Join Date: Nov 2019 Posts: 21

Was wondering if I could get some help....I have been waiting for my account to be verified for going on 2 weeks now(will be 2 week this sunday). I have been told that my account was sent to the relevant department to continue the verification process but that was over a week ago and Global hasn't replied to an email of mine since...

My global account name is MagicFlute. Thanks for any help.

11-01-2019 , 05:17 PM

#4993

Max Jam

journeyman

Join Date: Jan 2010 Posts: 243

redemption status processing for 40 hours now? sn: Put the Money

Thanks

11-01-2019 , 05:55 PM

#4994

NJSpaghetti

centurion

Join Date: Jun 2016 Posts: 140

Quote:

Originally Posted by NJSpaghetti

Redemption requested

Received ~ 6 days

11-01-2019 , 06:00 PM

#4995

NJSpaghetti

centurion

Join Date: Jun 2016 Posts: 140

Redemption requested 11/1

11-01-2019 , 07:19 PM

#4996

1loNgGr1ND

centurion

Join Date: Feb 2013 Posts: 195

Quote:

Originally Posted by 1loNgGr1ND

Hi Kimbr, my withdrawal request is coming up on five days today. Username: DrRunGood. Ty

Requested 10/25
Approved 10/29
Received 11/1

11-02-2019 , 11:39 AM

#4997

MagicFlute

newbie

Join Date: Nov 2019 Posts: 21

Two weeks and counting on waiting for my account to be verified...could CSKimbr help me out with this...? Thanks for any help one could provide.

11-02-2019 , 12:11 PM

#4998

rodgethat

banned

Join Date: Sep 2010 Posts: 2,186

Quote:

Originally Posted by rodgethat

Still pending since i made the request on the 22nd, Will pm you my username.

Thanks

Still waiting on this, It just says pending still...

11-02-2019 , 01:06 PM

#4999

ClockkworK

stranger

Join Date: Oct 2019 Posts: 2

Quote:

Originally Posted by GlobalPokerCSKimbr

Hello Kimbr, could you look at the status of my redemption request? It was approved on 10/20, haven't gotten word about it since. Thank you.

username: Clockkwork