"apologies for thew long wait" "we ask for your utmost patience at this time"

I've had multiple cash outs. The first one took a few days to get account approved. After that it takes about 3-5 business days to receive the money. I found that when I have to contact support I do not reply to a email thread I have already started. I make a new globalpoker email and include the existing ticket number. I have had quicker response time. So far I've cashed out 6 times. I've only been a member of global since 6/26/18. I hope this alleviates some of the panicking everyone here is experiencing

Thanks Kimbr, looks like the ID verification and documents were accepted, the cashout has been approved. Hopefully it will be paid soon as well.

I cashed out 1000$ on July 7th, and 11,000$ on July 19.
Both cash outs have been approved and status is "paid"
However, I still did not receive either cash out in my bank account.
I have been emailing Global Support about this matter about 30-40 emails back and forth.
Global Poker support keeps telling me that it will take about 5 business days at most, but it never comes into my bank account.
When i email them again, they tell me the same thing. The cycle repeated about 5x since my first cash out.
Im truly running out of patience now.
Please Global Poker support Joey and Kimber do something about this matter.
The ticket numbers are #2519716
#2543891
#2527685

This was the last email i received from Global Poker support on July 24th;

"Thank you for contacting Global Poker Support.

We do apologize if it's taking longer to receive your cash out than expected. I can confirm that your case has been endorsed to a relevant department who will back track the transactions in the order that they were received then notify us of its status.

We'll keep you posted as soon as we get a feedback.

If you need further assistance, please don't hesitate to contact us again.
Regards,

Dirk"

Well I e-mailed them and asked if they were still processing the cashout, and they said that it was now approved (although I didn't get the automatic e-mail I'm accustomed to when it is approved).

Will let you guys know if it's in my account over next few days! *Fingers crossed*

7-21: withdrawal request
7-26: withdrawal received in bank

cash out requested 7/27
wells fargo

17

time to send a tube of orajel to HQ

Hello Global rep, please start accepting WA players. The whole felony thing is a joke, no one cares. Don’t leave us stuck on scams like Ignition. Thanks

Any Global Poker Representatives that can help us out?

2 cashout requested.

7/13 approved
7/24 approved

5 business days passed on the first cashout will wait till Monday to see if it'll arrive.
will update on status

I’m in US, using BOfA

I am going to detail my latest experience in hopes that the support team is able to deal with similar situations more efficiently.

July 26:
-Request cashout
-Cashout approved
-Cashout cancelled due to "technical issue", told to try again
-Try again, cashout approved.

July 28:
-See in my History that "Pay Failed"
-Email asking what gives, why wasn't I informed
-Am told that the banking information was incorrect and to resend it, EVEN THOUGH ON JULY 20 THEY SUCCESSFULLY MADE A WORLDPAY WIRE PAYMENT TO MY ACCOUNT.

My point of all this is, for the love of god, if you know why there is a delay on a payment please let players know immediately instead of leaving them in the dark. The average Global player on 2p2 is likely more on the ball than the rest of the network and some poor guys out there must be without any clue whatsoever. Word of mouth is a powerful thing.

Requested a cashout tonight with the new pay system. Do they email you back asking for checking account and routing number? Will update.

Hi, guys. Inboxed you just now. Thanks.

Requested-7/25
Approved-7/25
Received-7/27

follow up on my last post.

Today is Monday, still no funds in my bank account. will email support see what happens.
6 business days have passed

yup got your private message Global Poker Kimber. Please try to help me solve my problem as soon as possible so i don't have to keep waiting. Been really patiently waiting for about a month already and its giving me a lot of stress and anxiety

happymicky please keep us updated

Sure will.

Messaged the support just now see what happens.
Kimber if you could help me check on my status that would be great too.
My GlobalPoker ID is 'happymicky' aswell.

Just FYI I've been unable to deposit for the past 2 days with any credit card, getting the error-- "Reason: PAYMENT REFUSED."

I emailed support and Kimbr PM'd me saying they will investigate. Just wondering if anyone else has had this problem.

Kimbr,

This still has not been resolved. Can you give me a status update or reply to the PM that I sent on 7/25?

Have you successfully deposited with any of those cards before? If so idk, but if not, i had to talk with the fraud department of the issuer of my card to allow the purchase.

It's been another week. Last week Billy from GP said he would put an urgency on my case and keep me notified. Haven't seen anything.
Another week maybe?