+1 not enough x3 and x4 sats, specially for event 3

Bryan, can we get some $74 6m hyper-sats to the TCOOP-03 $215 event please? Normally they are in the lobby at least 48 hours before the event, but with under 5 hours to go there's nothing

i liked the phase 1/2/3 idea, especially the rollback structure.
and yes, there aren't enough satelites for event 03. the 3x turbo are very popular and yet there is only one.

200K overlay for Event #1. Enjoy and GL!

My shortstack ran into kings with queens three hands in....the usual.

200k overlay? WHOOPS!

poor stars

Can you make all of the 10k-starting-stack sats to start on 25/50 instead of 10/20 and add 350/700 450/900 instead of the first 2 levels

Hmm, no bounties displayed in 05? that really isnt good for a PSKO

Lololol well done with event 5. The incompetency of this site is becoming unparalleled.

it isnt a psko, stars ****ed up, its a super ko, 37.50$ for a knockout

ok ty

Event 05 clearly states "Progressive" but turns out to just be a Super-KO..

How is smth like this possible? incredible

I made a mistake in the setup. There is an element in the file, a single word, "Progressive", which is missing.

I wrote the file over a month ago. I reviewed the file two weeks ago, and again two days ago, and missed the omission all three times. A colleague reviewed the file and also missed the omission. The omission isn't the sort of thing that will show up as a typo, as it doesn't break anything (it doesn't make the tournament not function, it doesn't show up as an obvious typo... it's just something that isn't there which should be).

Unfortunately, there isn't anything we can do about this once the tournament has begun. We're currently discussing this tournament right now.

I'm very sorry for this. In ten years of running these events, this is the first time that an actual playing parameter has been outright wrong in one of them (as opposed to a typo in a message, etc). We've gotten a 2nd Chance wrong in the past, but never an actual Event.

Edit: We can't alter the tournament once it has begun. It is fortunate that the tournament is at least running as a Super-Knockout. Having said that, we have no desire to profit off of this mistake, and will be refunding all rake paid by players in this Event once registration has closed. Rake refunds will be made in the form of cash soon after registration closes.

If I go to a restaurant and order my steak medium rare and it comes out well done I either get a new steak or I'm not paying for the meal.

Nobody signed up for a SKO. Everyone deserves another event or a full refund. Maybe not a 'full refund', but no player should lose money for this mistake. The players who don't cash deserve the full buyin back.

You know that's fair. The employees you work with every day know that's fair, and it's what would have happened when the Scheinberg's ran the company.

This.

And LOLOLOL at me carefully handpicking good-value, interesting events (because of the ridicilously high rake in turbos) and then getting this **** instead. SKO is the worst.

I would not have entered if I knew this was SKO

shockingly they haven't responded to my email about it yet. Need to construct their bull **** excuse for not paying people back first.

Anyone who asks for full refund who doesnt cash should get it. Rake obv should also be returned to everyone.

Will that happen Bryan?

wow yeah, refunds must be given here. people can't be punished for playing this, they devoted their friday night to playing this mtt and then it comes up and they have to play it. maybe they even satellited into it etc.

I fully agree. I have also made a request to Stars for a refund. Bryan, please look into this.

tbh I'm a little confused about Stars' decision making process in regards to satellites to rebuy TCOOP events. Earlier you ran sats to the 271r1a as awarding players $77. Which makes sense to me.

Yet for event 10 which is a $7.50 4x rebuy the satellites are paid out for each $7.50 in the prize pool. The average rebuy to make it to the add-on could easily exceed 10.

We've refunded all rake paid in the tournament. As for the prize pool, it was distributed among those who won, and the bounty pool was distributed among those who knocked other players out. Everyone was affected equally and no one's ability to advance in the tournament was materially harmed by the typo which set the bounties to non-progressive. I understand that many absolutely do not agree with our decision on this, and I'm sorry for that. The only other option really open to us when the error was discovered, 20 minutes into the tournament, would have been to cancel the tournament entirely. Again, I'm sorry for the error and the aggravation it's caused, particularly to those who didn't cash.

You make a very good point, and I agree that I likely should have included some Package satellites to Event 10. Having said that, this type of tournament depends on massive player numbers, and I decided to keep the target value low in order to provide as many satellite winning opportunities as possible. Given the sheer number of satellites on offer, players can still win many T$ on their way to the Event. If we had the ability to issue rebuy tickets to a specific tournament in satellites to that tournament, I think I'd be more inclined to make even more Package satellites to rebuy targets than I've done in recent months to SCOOP 2015, WCOOP 2015, and now TCOOP 2016... though that would introduce complications, of course.

As for the average number of rebuys, we really don't know in this case, as we've never run a cash 4x-Turbo tournament. For satellites, the number is much lower than 10 buy-ins/player on average. In any case, as I mentioned this tournament type is new to TCOOP and we'll no doubt improve various things about it - including the satellite offering - in the future. Thank you very much for your feedback!

Bryan, the decision regarding TCOOP 05 sets a bad precedent that further discourages players from playing on Pokerstars.

While I don't think DoGGz steak analogy is perfect, it's close to what happened here. Where do you draw the line on what error is significant and what isn't? If the error had been one of the below scenarios, would the outcome had also been of refunding rake to all players?

Scenario 1) Labelled as Pot Limit but ended up being No Limit/Fixed Limit
Scenario 2) Labelled as PLO but ended up being PLO8
Scenario 3) Labelled as turbo with 5 minutes but ended up being a hyper (3 minutes).
Scenario 4) Labelled as turbo with 5 minutes but ended up being a WCOOP speed (30 min levels).
Scenario 5) Labelled as 6-max, ended up being 9-max
Scenario 6) Labelled as a rebuy event but ended up being a freezeout
Scenario 7) Labelled as a 10-stack but only was a 3-stack

I'm genuinely interested in Pokerstars' opinion of the above because I think all scenarios drastically alter the dynamics of the game materially. It shouldn't be the responsibility of the player to check the details of every tournament before they register. A portion of rake would go into the SG&A (Selling, General and Administrative) line on the Financial Statements. We are paying for everyone to do their jobs and properly deploy the tournaments that have been advertised.

The fact that this mistake was the first time in ten years should be more reasons to offer players more than just a refund of the rake.

Based on my calculations, a refund of $11,543 ($7 rake x 1,649 entrants) would have been issued. The 1,433 players who did not cash should be entitled to a percentage of the $75 that went to the prize pool. 100% refund works out to $107,475.

If you and your team continue to do a good job, errors such as these won't happen again and it becomes a good PR move. Whether this amount is 33%, 50% or 100% of the $100k, it won't cost the company anything in the long run if you think this error was a one-off.