Yeah, it's clearly been a major issue for you. You missed all the prompts and text in here on what to do, and ever since then it's just been a mess. We've run large samples now on this version. I'm not seeing hands dropped at all. So 40%, I don't know what's going on with your setup/situation. I'm not sure even in the first versions we dropped even 4%. But send me your bcc.log file and we can see what's going on.

Your notes you created will not be effected by the update though. New HUD panels, you can just re-select. I understand you don't know PT very well, but the update will not change any of these things. You just need to setup an alias and then make sure you are using the HUD you wanted. All the update is doing is creating the HH in a different format. It's not changing anything else.

I understand change is not always easy, but this switch over was necessary because PS changed it's rules out of the blue. This new format should also provide for better accuracy because both PT and HM handle it better. It does not delete ANYTHING.

If it's too much for you, then you can revert back, but eventually this format is the only one we'll be using because it imports more accurately, and we won't be restricted by PS's new rules.

No, I'm not aware. I play mostly 6 max cash on bovada myself and I've not missed one hands in my last ~6k hands now. We also have a huge raw data feeder we run the build through before release to make sure there's no data that won't be converted properly, and it doesn't miss anything. So if you're missing something, then I'd love to see it. Please send me your bcc.log file and I can take a look.

Please send me your bcc.log. This is for HU's games correct?

Might be a .net issue or corrupted database. I'd re-install HM2 or try and start from a new database. After hands are caught, they should replay fine. We've never had anyone say they didn't that I'm aware of.

Yeah, HU games. It's catching almost every hand, but it seems the ones that it does miss are the biggest hands of the session. This is happening with further hands played after the large pot, so it's not an issue of the hand being the last one of the match. Do you want me to pm you the logs here or send them via email to support?

Hmmm... ok. One problem solved, another one comes up. Can you click on settings and enable the logging. And if this happens again, there's a logs directory in the catcher. It will say the date of when the hands were played as the file name. If you can can send that and your bcc.log file to support I will have a developer look at it and fix it. We'll get the HU's thing resolved here eventually.

Found another bug the hard way a couple nights ago; Down to the final two tables, I open the 2nd table when we got to the FT bubble and that OFC blew away my HUD stats on my table. It replaced it with new HUD stats for the players on 2nd table that I was observing, but put them on MY table replace all the HUD info for the whole night. No HUD data ever showed up on the 2nd table I was observing. Tested it again on smaller tourney tonight and same thing happen. FYI I'm still using V2.05.4, so don't know if happens on the newer versions.

Man, it was my wrong doing that caused all these issues. Good news though... I was about to restore my laptop from a back up from a month ago but that would cause me to lose all my notes that were created since then... so I decided to try it one more time since my only test run since upgrading 3 days ago. The notes are being triggered now but the notes don't appear until after the 10th hand initially. So the note total goes from 0-12 on the 11th hand but before that, there are 0 notes. Not sure what to make of that, the notes get delayed from triggering after the following hand and builds up to a certain point, then all of the notes get triggered at once. FWIW, after that happens, things seem to be getting triggered immediately after the hand SHOULD be noted.

As for me missing 40% of hands, that happened when the HUD was appearing but not updating... doesn't look like that's happening anymore. I haven't changed a thing since my initial post (waiting for your response) but now things are running good, other than the notes compiling later than I'm used to. Usually it takes 2 hands at most for the new notes to be made after it happens.

I knew updating was required eventually as the bugs were getting worked out. I blame myself for not reading the instructions properly on my first update. I've also put it off for so long since things were good for the most part. I'm so pumped, things are working properly now after 55/55 hands.

I did notice that when I maximize my table, the HUD stays in the same location as if the table wasn't maximized. In the past I remember that maximizing would cause the HUD to be moved in proportion to what they'd be if they weren't maximized. Is there a way I can change this?

Anyone using this on Parallels on a Mac running El Capitan? All my HUDs are having ghosting issues now in Coherence Mode.

Have you been able to do this before? I'm not sure this is a bug. I'd have to check w/ the developers. I had someone ask about something like this similar the other day and I said technically it should work, but I haven't tried it. I sent a note to one of them and I'll let you know.

I'm glad you're getting it sorted out. I'm not sure why it was take a couple of hands to create notes, but I'm assuming that's some kind of notetracker setting. We have no control over that. We're just writing the hands. I don't know notetracker too well, but I will check on their forums tmw also to see if there's some kind of setting there. It would be good to know.

As far as table maximum, yeah, this is a PT bug. I posted about this on here a few posts back. It's some config issue they have w/ ipoker, which of course we didn't find out about until everything was done. Didn't think many people would maximize one table. I don't think there's anything we'll be able to do about that from my understanding right now.

hey freakdaddy, been a while since i posted cause everything has been working well! I'm currently using v.2.05.5 using Poker Stars Mode w/ PT4.

I am trying to sift thru all these posts but it's a bit of a mess. I'm interested in updating, but you're recommending switching to iPoker because of Stars restrictions. What are these restrictions?

my PT4 bovada/Pokerstars "Hero" database is up to 100k hands now and i'm fearful of losing or messing up my data. do you have clear upgrade tutorial/instructions somewhere?

Thanks a lot!

The closest I've found is this post by you:

http://forumserver.twoplustwo.com/showpost.php?p=48788987&postcount=1988

So just checked on this w/ the developers and they said it won't support more than one open table for a single tournament. I know why that is, and it makes sense. At some point we can see if they can add this as a feature.

PS changed many of it's HUD rules. I don't know all of them in detail. I know they are now limiting the number of colors you can use in a HUD to 3. There's also several restrictions on notes, and street by street changing HUD stats. With ipoker there's no restrictions.

It's pretty simple. Just update like normal. Start and play a hand at any table after you have the new version installed. After you play a hand, you'll want to add an alias and add Hero ipoker as your user. There's no way around this part, you have to play at least one hand then add it. Also, your HUD seat positioning might move, but you can either move it and re-save, or if you click on the install PT4 HUD from the interface it will setup a HUD with the correct seat positioning for you. Either method will work. Then you'll be set after that going forward.

I appreciate your help, looks like the big issues are resolved. I've reported the delay too on PT forums but didn't mention the catcher being involved for obvious reasons. Will report back if I get any useful info. Thanks.

Yeah, you're welcome. I don't know notetracker very well but I'm pretty sure it's a setting. I tried to peek around w/ it for a bit but couldn't find it. I guess let me know if you get any good feedback. Thanks.

Anyone else having an issue where BCC doesn't record your final hand in MTT? I never get to see the hands that I bust on.

Using ver. 2.05.6

Is anyone else having issues with tournaments reporting as older tournaments? I will enter a tourney and hud pops up and shows hero already has lets say 217 hands.... I look in PT4 and it shows that I am in a tourney from days ago that now shows running 115 hours etc. I can manually give someone first place, auto detect, stop catching and re-start, all kinds of things and it continues to report in wrong place/date. Its not just one, almost every tourney since I have swapped over to using iPoker. I would almost rather revert to original flashing, no overlap, no mods allowed version than to have to continue to deal with this. Works fine if I use it under pokerstars.

I'm considering getting this but I had a few quick questions that may or may not have been answered already, so I apologize in advance:

1. Will it import your own zone hands?

2. Will it show mucked cards later on when reviewing hands in PT4?

You need to update to 5.8 and make the switch over to the new format. That issue, which sometimes happened, was resolved in 5.7.

I think this is an ipoker setting. Where you can either show all hand data, or just from current session. I had this happen the other day in a tourney too, and I just clicked the PT4 icon and selected, show only for current session and it was fine. But I'll have them look into it more.

1) no. The bovada hand converter will though.

2) It will show what is displayed in game. If the hand goes to showdown and the user has to show, then yes of course. Same as any other site. The user can choose not to show at SD and hands will not display. Basically it goes by standard poker rules. If the user wants to show, or has to show, it will show the hand, otherwise no.

Do you happen to have the link? I don't see it on the APS site? I updated to 05.7 and HM2 imports my hands but my HUD stats are stuck on "Waiting for hands".

Searching the thread for 5.8 link currently.

I purchased the card catcher hud, and downloaded the program. When I click "register cash games" nothing happens. I have done some research and found that the issue was probably my firewall. But when I temporarily turn my firewall off, and try, the same thing happens. I am wondering what else I can do to get my bovada card catcher hud registered and start using it.

Sorry, I mistyped. I meant 5.7. I'm not sure what you mean that your HUD is stuck on waiting for hands. Can you explain better, I've never heard of anything like that.