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02-01-2022 , 12:41 PM
#5701
FreakDaddy's Avatar
FreakDaddy
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Carpal \'Tunnel
Join Date: Jan 2005 Posts: 19,244
Quote:
Originally Posted by ismarnlo
will try again when I get home. If I'm still having this problem, I'll send my log to support so you can let me know what i'm doing wrong.
Ok, yes, please do.
Ignition/Bodog Poker Card Catcher HUD Quote
02-04-2022 , 09:17 PM
#5702
ismarnlo
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centurion
Join Date: Oct 2021 Posts: 102
Quote:
Originally Posted by FreakDaddy
Ok, yes, please do.

It is working for most game i played but i think its an issue with my PC because a friend told me its working fine for him. I sent my log to support.
Ignition/Bodog Poker Card Catcher HUD Quote
02-05-2022 , 01:31 PM
#5703
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by ismarnlo
It is working for most game i played but i think its an issue with my PC because a friend told me its working fine for him. I sent my log to support.
Ok, gotcha. They will check it then. There's no known issues w/ ICC, so not sure what it could be, but the log will provide the info they need. ty.
Ignition/Bodog Poker Card Catcher HUD Quote
02-06-2022 , 11:23 AM
#5704
Fomes
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stranger
Join Date: Feb 2022 Posts: 2


Hi! When I try to register my Ignition Card Catcher license key it always gives me this error on the server. Can you help me please?
Ignition/Bodog Poker Card Catcher HUD Quote
02-06-2022 , 07:53 PM
#5705
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by Fomes


Hi! When I try to register my Ignition Card Catcher license key it always gives me this error on the server. Can you help me please?
You need to click details, and then send that info to support and they can tell you what the issue is. I can't tell what the problem is from that screenshot.

Support:
https://acepokersolutions.com/contact-us/
Ignition/Bodog Poker Card Catcher HUD Quote
02-07-2022 , 10:06 AM
#5706
Fomes
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stranger
Join Date: Feb 2022 Posts: 2
Quote:
Originally Posted by FreakDaddy
You need to click details, and then send that info to support and they can tell you what the issue is. I can't tell what the problem is from that screenshot.

Support:
https://acepokersolutions.com/contact-us/
Thank you very much. I have already contacted the support and in the meantime I was able to solve my problem!
Ignition/Bodog Poker Card Catcher HUD Quote
02-08-2022 , 01:27 PM
#5707
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by Fomes
Thank you very much. I have already contacted the support and in the meantime I was able to solve my problem!
Ok, cool!
Ignition/Bodog Poker Card Catcher HUD Quote
02-10-2022 , 09:01 PM
#5708
ismarnlo
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centurion
Join Date: Oct 2021 Posts: 102
Quote:
Originally Posted by FreakDaddy
Ok, gotcha. They will check it then. There's no known issues w/ ICC, so not sure what it could be, but the log will provide the info they need. ty.

Thanks for all the help. its working now.
Ignition/Bodog Poker Card Catcher HUD Quote
02-13-2022 , 01:36 PM
#5709
FreakDaddy's Avatar
FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by ismarnlo
Thanks for all the help. its working now.
Ok, good... yw!
Ignition/Bodog Poker Card Catcher HUD Quote
02-18-2022 , 04:36 AM
#5710
Mates.
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journeyman
Join Date: Mar 2019 Posts: 263
Posts: 58
Hello, when im using H2N, on the tables are 2 huds.

which and how should I disable one of them?
Ignition/Bodog Poker Card Catcher HUD Quote
02-19-2022 , 08:04 PM
#5711
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FreakDaddy
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Quote:
Originally Posted by Mates.
Posts: 58
Hello, when im using H2N, on the tables are 2 huds.

which and how should I disable one of them?
You have to disable the h2n catcher, and I think you can only do it by closing its process in task manager.
Ignition/Bodog Poker Card Catcher HUD Quote
02-21-2022 , 11:28 AM
#5712
ismarnlo
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centurion
Join Date: Oct 2021 Posts: 102
Can the card catcher track my games if I start tracking in a middle of a tournament? just asking because one time when i was playing, power went out and had to continue the MTT on my laptop which at that time didnt have card catcher installed. If it had card catcher on it, can it track the table or i really need the card catcher open first before the MTT?
Ignition/Bodog Poker Card Catcher HUD Quote
02-22-2022 , 02:30 PM
#5713
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by ismarnlo
Can the card catcher track my games if I start tracking in a middle of a tournament? just asking because one time when i was playing, power went out and had to continue the MTT on my laptop which at that time didnt have card catcher installed. If it had card catcher on it, can it track the table or i really need the card catcher open first before the MTT?
You need it open first before the MTT. It will eventually sort back out, but it can take many hands before it does, or sometimes won't at all. It definitely needs to be on open and on before.
Ignition/Bodog Poker Card Catcher HUD Quote
02-23-2022 , 07:00 AM
#5714
ismarnlo
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centurion
Join Date: Oct 2021 Posts: 102
oh.. ok, lucky they provide hand history after 24hours. Ty for letting me know.
Ignition/Bodog Poker Card Catcher HUD Quote
02-26-2022 , 03:12 PM
#5715
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by ismarnlo
oh.. ok, lucky they provide hand history after 24hours. Ty for letting me know.
Yw... yeah you can download them after 24 hours of play and manually import them.
Ignition/Bodog Poker Card Catcher HUD Quote
03-01-2022 , 05:52 PM
#5716
Mates.
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journeyman
Join Date: Mar 2019 Posts: 263
Hello, I need to reset the key of my account, what step should I follow?
buy the product through Acepokersolutions

Thanks in advice
Ignition/Bodog Poker Card Catcher HUD Quote
03-01-2022 , 07:29 PM
#5717
Mates.
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journeyman
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I followed all the steps on the page, reset the key, delete the hidden file,etc... and I entered the key again but it still doesn't take it, it marks "166 hs remaining".. not working..
Ignition/Bodog Poker Card Catcher HUD Quote
03-01-2022 , 07:49 PM
#5718
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by Mates.
I followed all the steps on the page, reset the key, delete the hidden file,etc... and I entered the key again but it still doesn't take it, it marks "166 hs remaining".. not working..
Enter your serial key into this form and run it twice (just to be sure):

https://acepokersolutions.com/software-reset/

Re-register your product. If you're still having an issue, I'd contact support and either click on the details button on the blue form so they can see the error, or send your log file so they can see the exact error. Log file is here:
C:\Program Files (x86)\Ace Poker Solutions\Ignition Card Catcher\Logs
Ignition/Bodog Poker Card Catcher HUD Quote
03-03-2022 , 12:07 PM
#5719
ismarnlo
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centurion
Join Date: Oct 2021 Posts: 102
Can i import ICC+PT4 captured hands to HM3 and still have the newly captured hands from HM3 merge with my old data or do i start anew?
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03-04-2022 , 02:35 PM
#5720
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by ismarnlo
Can i import ICC+PT4 captured hands to HM3 and still have the newly captured hands from HM3 merge with my old data or do i start anew?
No. The format is slightly different in Hm3.
Ignition/Bodog Poker Card Catcher HUD Quote
03-05-2022 , 09:02 PM
#5721
ismarnlo
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centurion
Join Date: Oct 2021 Posts: 102
Quote:
Originally Posted by FreakDaddy
No. The format is slightly different in Hm3.
Ok. ty for the tip.
Ignition/Bodog Poker Card Catcher HUD Quote
03-08-2022 , 12:14 PM
#5722
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Turbulenc3
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veteran
Join Date: Feb 2013 Posts: 2,170
My card catcher isn't working after recent ignition software update. Anyone else?
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03-08-2022 , 12:17 PM
#5723
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by Turbulenc3
My card catcher isn't working after recent ignition software update. Anyone else?
Yes, everyone else. We're aware and working on it. ty
Ignition/Bodog Poker Card Catcher HUD Quote
03-08-2022 , 01:15 PM
#5724
Teph
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old hand
Join Date: Aug 2005 Posts: 1,830
Quote:
Originally Posted by FreakDaddy
Yes, everyone else. We're aware and working on it. ty
Any estimate on when a fix will be available? tyty
Ignition/Bodog Poker Card Catcher HUD Quote
03-08-2022 , 03:27 PM
#5725
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FreakDaddy
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Carpal \'Tunnel
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Quote:
Originally Posted by Teph
Any estimate on when a fix will be available? tyty
No ETA. It's not going to be a couple of hour fix like it often is. It's a major update to their encryption, so I can't say how long. The guys work hard and do their best and it will be posted when it's ready in here and as an auto update.
Ignition/Bodog Poker Card Catcher HUD Quote
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