You are the only person I have ever heard call it Aero 'Glass' in 10+ years with HM support. From what I just searched it seems that is just one of the many Aero themes. HM2 doesn't require any specific theme be used (any aero theme is fine) but you have to enable Desktop Window Manager as instructed in that FAQ I linked to for the HM2 and HM3 HUD to work properly.



Fozzy71
Customer Support

Hi thanks for that information. Okay i will soon remove that program then.


Another thing i want to ask is this.


I was using my new 32' 4k monitor with one of my old 24' 1920x1200 monitors. I was testing it out party and 888 and made the tables pretty small and tiled them... could even 12 table them on 32' 4k monitor. What i noticed was with party, it was fine. But with 888, it was not that good because the hud stats.... i have several lines like this for my hem2 hud


x/x/x/x
x/x/x/x
x/x/x/x
x/x/x/x


Basically have like a few lines where its prf, vpip and lot of stats on each line. Previously with my 2 monitor 24' 1920x1200 monitor setup, the stats were big enough to view without an issue since tables were huge. The thing here is like for one or two players on the table... you can't see the entire line of hud stats because well the table is a bit small.
The thing was when i tried this on stars with the same layout...the hud was really bad compared to 888.


So i thought i could decrease the size of the font to make it smaller... but then i saw my font was already the lowest... at 8. Does that mean unless i make my table a bit bigger, then it will be like this? With party no issue since well no hud. On 888, its blocks portion of hud for like 2 players. But for stars... it looks the worst... which surprised me the most since i thought with the new 4k monitor, stars tables would be no issue. So i guess i need to resize them again?


If it matters... the DPI Scale I made for my 32' 4k monitor was 125%. Recommended is 150%... but I made it 125% because when i tried to tile my tables... tables were way too big at 150% scaling. You could make it 100% scaling but when you do that... the tables are way too small... and well its even way too hard to read it.



I'm wondering how people tile 12 tables on a 32' 4k monitor on stars then unless they have very little lines on their like 2 lines?



The other thing is this. My other monitor the 24' 1920x1200 monitor to the right of it... when i drag tables from the 4k monitor to the 24' 1920x1200 monitor... the hud doesn't look that good as the stats are huge. Like it did not look like how it did with my old layout on my older 2 monitor setup. The scaling is the same 100% on the 1920x1200. Is the reason for that because im using 2 monitors with different resolutions?

Is there a way for my hud stats say if i were to bring my mouse to it... then it shows all of those lines i have right on the screen so to speak? I know when i bring my mouse to a players hud... you see a ton of other stats like a huge rectangle with many stats.


I obviously prefer the stats to be right there in front of me though. I know i could do that easily on stars but instead of having 12 tables on the 4k monitor... it might have to go to 6 big size tables. Also heard people talk about 9 tabling as well on a 4k but when i did this... 9 tabling... the tables literally look like the same size as 12 tabling... except the 9 tables are right in the middle.

For the Ignition/Bovada hands showing known hole cards in HEM 3, I have read the hand grabber guide and configuration guide and I didn't see anything about hole cards. I am just trying to view all known hole cards in the replayer.

You have to make sure you toggle on the HM3 - Tools - Settings - Import - [x] 'Allow reimport of hand histories' then import the downloaded files using the HM3 - File - Import Folder/Files options as explained in this section of our Ignition Setup Guide. See the linked images below:








Fozzy71
Customer Support

I do not have experience with those size monitors or with using mixed DPI Scaling values as I always use 100% regardless of my monitor size and resolution.

You can manually type font size numbers smaller than 8 even though they are not in that list. There is also a [x] 'Scale Font' option in that same menu that may help you to fine tune how the HUD looks on your monitors.


You want the HUDs to be semi-transparent until you mouse over them? HM2 does not have such a feature but HM3 does.

Fozzy71
Customer Support

How do I get the cards to be like the fozzy deck in the replayer? Is there a way to move the hud stats in the replayer? It used to be a right click to move them in HEM 2.

There is a bug in the last 2 beta builds of HM3 preventing the Replayer Theme and Deck options (gear icon in upper right corner) from working. You can roll back HM3 to the previous 3.1.14.0 stable build from this link then choose the replayer theme and deck you want in the replayer options menu and update to the latest beta version of HM3 from this link.


- By default the HUD components placed on the table are locked in position to avoid accidentally moving the HUD while playing.
- To move the HUD component boxes to new locations on the table. Please see this FAQ.
- Hold the Control key and left mouse button while dragging the HUD components to the new location.
- Once they are positioned how you want them you will want to click the HM3 Table 'HUD' icon and 'Save Layout' or 'Lock & Save Layout'.
- You can alternatively click the HM3 'HUD' icon and Unlock the HUD to move HUD groups around on the table without the need to hold the control key. This also applies to moving the HM3 Table 'HUD' icon - hold the modifier key to drag it; and also applies when moving mucked cards and board cards. To see the position of all mucked cards, use the HM3 Table 'HUD' icon to enable "Configure Mucked Cards".
- p.s. The Graphical HUD does not have a lock on the HUD and it is moved using the right mouse button, like HM2. If you want to move the Ring or Line panel independently you have to left click the 'HM3' icon at the top of the table and uncheck the 'Lock Panels' option before you use the right mouse button to move a panel for a player.

Fozzy71
Customer Support

Any eta on hm3 support of HH 3 blind format fix?

So im going to use HEM3 as you said HEM2 will no longer be supported soon.


I believe there is a free trial for this right? Now... when i install hem3, is there a way to configure the hem3 settings exactly like how i have it on hem2? Such as the hud and how it looks etc?


Also, i assume people who start using hem3 start fresh and not import all the hands from hem2 database right?

So if I am using a beta version and I find a small bug, do you want me to report it and if so where?

Here's an example: When I am scrolling through my sessions it appears that I have many 1 and 2 hand sessions, which seem to be separated from the other hands in the same session.

We support straddles at some sites, if that is what you are referring to. If you are referring to some other type of hands that are not importing then please send us a sample of hands so we can test them and make sure we have your feature request documented.

Fozzy71
Customer Support

You will still be able to use HM2 after we end HM2 support. HM2 users will be able to log-in and use the software but functionality such as the HUD and hand importing will be significantly impacted when poker sites release updates and/or add new game types. While we cannot predict the timing of future poker site updates, their cumulative impact on core HM2 features mentioned will be significant.


During the setup wizard there will be an option to import your HM2 database (hands, aliases, player notes, hand notes, edited tournament results rakeback/bonuses, etc) and your HM2 HUD profiles. If you skip those steps in the setup wizard they can be imported afterwards at any time as well into HM3 using the File and HUD menus in HM3.

I would guess that most customers import their HM2 database but I have no sort of statistics for such a thing to know for sure. Whether or not you want to will depend on the size of your HM2 database and amount of free space on your hard drives, and whether or not you want to be able to view your lifetime data in HM3 or not. If you don't want all your hands in the HM3 database you can manually import a smaller portion of those hands by manually importing a portion of the C:\HM2Archive folder.

Fozzy71
Customer Support

Yes. To report a general bug please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

Is this happening in the Cash 'Sessions' report, or Tournament 'Sessions' report, or Live Play view? We have a couple similar issues documented but to make sure your issue is not something different we would need to see screenshots/details of the problems and have the actual hands sent in to us for testing as instructed in the FAQ link below.

Make sure you have beta version 3.1.14.6517 installed. If you do not have that specific beta installed yet please update from this link.

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.


Fozzy71
Customer Support

When I lunch HM3 it pops a window that says "We encountered a problem. Could not start My licenses. An administrator has been notified. Please check again later. If the problem persists, please contact our support.''

I'm sorry to hear you're having issues with the software.

I had a bit of slowness with the server myself around the same time you sent this but it seems to be working fine for me currently.

Please update to our latest beta version 3.1.14.6517 of HM3 if you haven't updated yet from this link - https://www.holdemmanager.com/downlo...3&channel=beta

If you continue to have problems:

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file if you can see the file. If you can't see that folder, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questio...es+in+Windows+
- Restart HM3 and check your HM3 - Help - My Licenses tab and you should now be able to see your active Holdem and/or Omaha licenses/trials as shown in the linked image - https://www.dropbox.com/s/vj3nhvtz8u...tatus.png?dl=0
- If you continue to have problems: Open the HM3 - Help - 'My Licenses...' menu and click your email address then login to the software with your account password.
- If none of that helps: Please reproduce and screenshot the error then collect, zip and attach your \Desktop\HM3logs files, the screenshots and details of what steps preceded the error to a support ticket - https://support.holdemmanager.com/su...les-to-support

Fozzy71
Customer Support

Okay so right now hem2 is still working right? You mentioned how hem2 will have issues once starts do updates... seems like stars does an update once in a while... and a site like 888... doesn't really update much.


So i guess some ppl might still use hem2 until it stops working completely?

Hello,

I'm not sure if this is the right place to ask and if not I hope that someone can direct me to a more suitable thread.

I've found out lately that my HM2 results and PS bankroll don't match up (yes I know that HM2 support has ended but I still decided to ask anyways). I noticed this discrepancy after I started to write down my monthly results. I've found out that my HM2 and PS results (derived from bankroll) have a difference of about 200-300$ / month. For context - I play PLO100-200 Zoom.

Here are my last week's session results:


28.12.

Session results in HM2: +332,61.
Session results according to PS: +321,39$
Difference between results today: -11,22$
Difference between results overall: -11,22$



29.12.

Session results in HM2: +143,17$
Session results according to PS: +123,63$
Difference between results today: -19,54$
Difference between results overall: -30,76$



30.12.

Session results in HM2: +890,96$
Session results according to PS: +883,5$
Difference between results today: -7,46$
Difference between results overall: -38,22$




31.12.

Session results in HM2: +559,42$
Session results according to PS: +553,53$
Difference between results today: -3,89$
Difference between results overall: -42,11$




01.01.

Session results in HM2: +2473,76$
Session results according to PS: +2445,42$
Difference between results today: -28,34$
Difference between results overall: -70,45$




02.01.

Session results in HM2: -880,86$
Session results according to PS: -896,98$
Difference between results today: -16,12$
Difference between results overall: -86,57$



Is there a good explanation for this? Can this be some kind of an importing issue or that HM2 doesn't calculate the rake paid right?


Thanks!

I have 4 (filter) questions when analysing HU Limit

1.
When I analyse a heads up game and use the Filter for Relative Position
In position + Out of Position = Should be Total Hands for SB and BB

- The answer is less then if I use the Position Filter and look at SB and BB, why?

2.
I created a filter where OOP C/R turn, however when I apply the filter it still include lines like:
R, BC, RC
R, BRC, RC
Many more

- How can these filters view these lines as a C/R turn?

3.
Just like in excel, HEM3 gives the option to filter eg. Time from low-high or the other way arround.

- Why isn't this possible for the post-flop lines. It's all scrambled.

4.
You can save some things as a CSV- or HTML- File. Which is great for moving statistics to Excel

- But this isn't possible where all the hands are listed. You can select all the hands, but copying means you export the whole HH.

If there are any questions, I can provide screenshots.

Regards,

Johan

Yes, customers are still using HM2 as you can see in the post after yours. We still have one last/final HM2 update planned to release soon with a few bug fixes.

HM2 users will be able to log-in and use the software but functionality such as the HUD and hand importing will be significantly impacted when poker sites release updates and/or add new game types. While we cannot predict the timing of future poker site updates, their cumulative impact on core HM2 features mentioned will be significant.

Fozzy71
Customer Support

After you stop playing Zoom are you sitting out for a few minutes to allow any hands you have recently fast folded to complete? If you close the tables too early then any hands where you might have posted an ante and/or blind would not have imported into HM2 since the other players involved haven't finished playing the hand. If you ask PokerStars for copies of your hand histories and import them into HM2 that should pickup any hands you missed if you left the tables too early.

Make sure you have the latest beta version 2.0.0.8699 installed. If you haven't installed that version yet:

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

For older hands and tournaments email support@pokerstars.com and ask for ALL your old Hand Histories in .txt format and Tournament Audit Files in .htm format. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.

The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories:
http://hm2faq.holdemmanager.com/ques...dem+Manager%3F

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results. If you have any discrepancies you will need to edit the results manually - http://hm2faq.holdemmanager.com/ques...rnament+Editor

If none of that helps there is nothing more we can do to help with HM2 discrepancies at this point, but if you also own HM3 and have similar discrepancies you can send the hands to us for testing as explained in this FAQ.

Fozzy71
Customer Support

If you have issues with filters we need you to send us screenshots of the reports, and details of the exact filters you are using copied from the Filter bar of HM3 into a support ticket on our site, sent to us with a sample of your hands to make sure we can easily duplicate the problems so we don't spend time testing with the wrong filters/reports or hand samples that can't duplicate the issues you are reporting/

Make sure you have HM3 version 3.1.14.6157 installed, if not install it from this link.

Please try all the steps in this FAQ. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.


You are referring to the 'Line' stat/column in the lower half hands datagrid of any report? That sorts by most passive lines to most aggressive. i.e. It starts with all the preflop open folds, then lines where you check preflop and fold later streets, then hands where you call preflop and later fold, then hands where you raise preflop, etc.


This feature request has been documented in detail and provided to the developers for future consideration.

HMT-4395: Add the ability to save hands grid data to *.csv like we do for upper grid of Reports

If you want to be notified if/when it is added please send an email via the 'Contact Support' link and include "Notify Me When HMT-4395 Is Resolved" in the subject line and body of the email.

Hi. 2 Short questions. I started using the ignition add "hand catcher" and I am having 2 problems that I can't solve:

1- HUD works fine but I can't move them on the table, is there any way?
2- How Do I find me as "hero" if I have no nickname?

Thankss

Is there a way on hm3 to import ignition hands and have them not randomize player ID like the ignition card catcher? I would like to be able to make a population alias using SB, BB, UTG etc so I don't have to click every single player I've ever played against which is impossible.