Having issues with 888, hud hasnt been working for a few weeks but it's tracking my hands

things I have tried so far :

uninstall/reinstall both HEM/888
had my hh for 888 saved in a different folder

Are you using HM2 or HM3?

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options and restart the poker client or reinstall the software and choose English.*

HM3:

Please update to our latest beta version of HM3 from this link - https://www.holdemmanager.com/downlo...3&channel=beta

If you continue to have problems:

Please see our HUD Troubleshooting FAQ and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.


HM2:

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread. In the ticket send all the following:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support

HEM3

it's in english, it literally stopped working randomly after working since beginning of HEM3.

Haven't touched anything in 888/HEM3 setup

I did the "send feedback" but nothing apeared in "my tickets" it's been a few minutes.

I see two tickets from you T537810 and T537811. Both were sent from HM3 v3.1.6117 so the first thing you should try is updating to the new beta v3.1.11.6172 to see if that helps. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates and release notes in our HM3 Releases forum here - https://forums.holdemmanager.com/forumdisplay.php?f=278

I will merge the two tickets together, review the logs to see if there are any obvious errors, then reply to the merged ticket with any suggestions I can offer based on the logs after I finish the other customer ticket I am working on currently.

Fozzy71
Customer Support

I have one database for HM3. Can I right click and delete that database and then click create new database if I want to erase my old hands and start a new database? Would that free up space in my hard drive or would the old hands still be someplace?

Yes, but you should create the new database before you delete the existing database if you only have that one database to make things a bit simpler. If you delete the only database (or it is renamed) HM3 will have to run the setup wizard again to help you create the new database since it can't access the previous database.

Deleting that database, and emptying it from the recycle bin, will free up the amount of space that the *.hmdb file was taking up. The original hand history files will still take up their respective amount of space but that is going to be a lot less space than the size of the database. I do not recommend you delete the original hand history files as you need to be able to import those if you ever want to review/study those older hands but you could move (and change the HM3 Tools - Settings - Import - Archive Directory location accordingly) to another hard drive (i.e. D:\HM3Archive) if you have one instead of having them archived to the system C:\Drive to free up that space if you have a smallish C/system drive. I have a 512 GB SSD personally so I leave my archived hands on my C drive but I have HM2/3 archive my hands to a sub-folder of my google drive folder that I pay a subscription for so that I can access them from any computer remotely if I ever need to.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\2016\07\31).* It is configured in the Tools - Settings - Import menu.

Fozzy71
Customer Support

Thanks for the reply

I am having an issue currently where the HUD binds to the wrong table. In HM2 there was an "active tables" tab to correct this. Is there something like that with HM3?

ok so i have been using hm2 for a few days now after reformatting and a resync. My hm2 today when i go to run the app is asking if i have a license i hit yes and its already typed into the box but when i submit it says no activations left.

ive had to reset in the past but that was when i first bought this laptop 4-5 years ago.

edit: i just realized i can reset the key myself on the hm2 website but i locked myself out before changing my password.

"Oops. There has been an internal error with this request. Please try back later or contact support."

^ thats the lock out message hopefully its only for an hour or so and not 24.

all set now no need for a respond.

HM3 does not have have a manual 'Table Finder' like HM2 had. If the HUD is being attached to the wrong table we need you to screenshot the tables and HM3 Live Play view and/or Sessions By Table report, use the HM3 'Send Feedback' system to send us your log files, and then send us the screenshots, the hand history files from your archive folder that our Ignition Hand Grabber (IHG) app wrote and also export the hands for those tables from the Sessions By Table report so we can review all those files to try and determine why the HUD mis-matched the tables. All of those screenshots and hands files can be sent in the same support ticket that your 'Send Feedback' log files created as explained in section '2' below. Here is a direct link to your My Tickets page.

1) HM3 and the HM3 Server/HUD, and the Ignition Hand Grabber (IHG) app processes must always be started before you open the Ignition poker client software. If the Ignition poker client is closed for any reason you must shut down HM3 and restart it fully again.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Start HM3 and wait for the HM3 server to start. You will know it has started when the 'Start HUD' button switches to say 'Stop HUD'. If that doesn't happen then you can start it via the HM3 - File - 'Start Auto Import' option.
- Once the HM3 HUD/Server is fully running you can then start the Ignition client.

2) If you continue to have problems:

a) Take a screenshot of the table/desktop before and after the problems.
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
- Select all the hands for this session in the 'Sessions' report with the Ctrl+A keys then right-click - 'Export' those hands and zip/attach them as well. We need the grabbed and exported versions of these hands to compare with the logs to look for name mismatches.
- Close HM3 and exit the HM3 Server then save a copy of the original Hand history for the table/session with the issue and zip/attach those also.*
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.


Fozzy71
Customer Support

I tried to manually code a hand converter so HEM could read run it once hands by turning it into a nearly identical pokerstars hand, any idea why it wouldn't be working? HEM is coming up with errors when trying to read but doesn't tell me what the error is.

PokerStars Poker Hand #47940015: Omaha Pot Limit ($0.25/$0.50) - 2020/08/13 15:24 UTC [2020/08/13 16:24 CET]
Table '47939955' 6-Max Seat #1 is the button
Seat 1: Anton M ($50 in chips)
Seat 3: kanaGod ($50.90 in chips) [hero]
Seat 4: Omar G ($37.93 in chips)
Seat 6: Claude R ($82.67 in chips)
kanaGod: posts small blind $0.25
Omar G: posts big blind $0.50
*** HOLE CARDS ***
Dealt to kanaGod [2d Th 9d Kc]
Dealt to Omar G [6h 7d 4h 7c]
Dealt to Claude R [Ah Qc 4s 3d]
Dealt to Anton M [Ad Qs Qd 6d]
Claude R: folds
Anton M: raises $1.25 to $1.75
kanaGod: folds
Omar G: folds
*** SHOWDOWN ***
Anton M: mucks hand
Uncalled bet ($1.25) returned to Anton M
Anton M collected $1.25 from pot
*** SUMMARY ***
Total pot $1.25 | Main pot $1.25 | Side pot $0.00 | Rake $0.00
Seat 6: Claude R folded before Flop
Seat 3: kanaGod (small blind) folded before Flop
Seat 4: Omar G (big blind) folded before Flop
Seat 1: Anton M (button) mucked hand and won $1.25

Are you using HM2 or HM3? What site are you converting from?

I can't really answer why it's not working as I am not a programmer but you may find some help on our site about our Standardized Hand History format we developed for HM3 and PT4.

If you continue to have problems you can zip/send us a sample of problem hands createticketlink and I can forward them to our developers to see if they might be able to determine the cause of the errors for you.

Fozzy71
Customer Support

Ok, this solved my issue. Thank you very much!

I am using HM2

Site: Run it once

The hand histories look about identical now and it's still coming back with an error, I'll keep trying and make a ticket if I need to I guess :/

Feel free to send in some hands but I am not sure if the developers will/can help since HM2 will not even be supported in a few more months, and HM3 supports manual import of the native RIOP hand history format.

Fozzy71
Customer Support

Is it possible to mark a hand in game for hand review?

was there an update to notecaddy for hm2 recently? (past 1 month?)

if so it broke the color coding (at least for me it cannot find notes for players anymore w notecaddy stats - still works with compiled stats)

used those color definitions for a long time, didn't change anything to them/to nc/to hm - but stopped working

Complete reset of HM3 and ignititon seems to get the hud working on all tables. What about when Ignition disconnects on a table and reconnects? I'm not seeing a HUD

There should be a litter silver box at the top that you use to lock the hud etc. Click the left hand side of that!

As this user said:



You can also tag them from the Reports (i.e. Sessions or Sessions by Table) and the Live Play view using the right-click - 'Tag' menu, or by using the HM3 - HUD - HUD Options... - General Settings / Advanced - 'Hotkeys' buttons (as long as you are not playing Zoom or other 'Fast-Fold' games):



Fozzy71
Customer Support

I can not answer that as I do not use NC or provide support for it. Please ask your NC questions on our NoteCaddy forum so NotecaddyEdge can answer your questions and help you to try and resolve them.

Fozzy71
Customer Support

I have never had this happen personally. Restarting HM3 (and/or the Ignition table) might get it working but I am not 100% sure if that will help or not so the next time this happens do the following steps to report this problem before you try to restart HM3 or the IGN tables:

a) Take a screenshot of the table/desktop before and after the problems.
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
- Select all the hands for this session in the 'Sessions' report with the Ctrl+A keys then right-click - 'Export' those hands and zip/attach them as well. We need the grabbed and exported versions of these hands to compare with the logs to look for name mismatches.
- Close HM3 and exit the HM3 Server then save a copy of the original Hand history for the table/session with the issue and zip/attach those also.*
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.


Fozzy71
Customer Support

I see you sent this same question in to us in support ticket #538458. I will move that support ticket to our NC Support inbox for Justin from NCE to answer for you.

Fozzy71
Customer Support

oh yeah, remembered that that is prolly the better way to go!

thank you <3

I just made Ticket #538736 . HUD worked today for one session. But then later today, HUD worked for a bit for one table then stopped working. No hud for any of the tables. Usually I get all 4 huds working but maybe 20% of time one or two tables don't work. In the ticket, I attached screenshot, logs, and hand history files for all 4 tables.