Still failing to import hands while playing Fast Forward on Party Poker. Is there a fix for this anytime soon?

Are there any that are specific to 3bet pots though? I couldn't find any. There are ones for villains check-folding oop in 3bet pots but not checking back and folding the next street as far as I can see.

If you continue to have problems please enable the Settings > Feature Logging > [x] 'AutoImport' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

Please zip and email the requested file via the 'Contact Support' link with a link to this thread and your forum name.

Also include the hand histories from the session/day when sending the logs.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

Fozzy71
Customer Support

Sorry, he and I both overlooked that mention of 3Bet pots in your original post. I bumped the question with him again but he is very busy today with HM3 meetings and testing and hasn't replied to me yet. Once he does I will reply here or I can PM you if you would prefer to be sure you see it.

Fozzy71
Customer Support

Either is fine, ty. I'm pretty sure there aren't any but it wouldn't be the first time I've missed a stat when it's staring me in the face.

I expect you are correct (and would have to create them yourself with NC) but want to double check with him.

Got question. Is there a way to find out how big my database on hem2 is? I have never did anything like vacuuming or stuff like that. I basically never did anything like that ever since i used hem2.


And if i do vacuuming, how much data would i erase and from when? For example, i might have 5k hands on many players. I play mainly mtt sng 180 mans. So many players i would have 5k hands on them etc if they are regs. And thus since i play this format and heavily multitable, im sure it uses up a lot of storage.


But how many hands does it delete though? Thus would that mean instead of 5k hands on certain regs, i might have 1k only? I know players do change the way of playing etc but in general its consistent. Even back then when i used HEM1, i dont believe i ever did vacuum etc... that is the right term right? And is there anything negative with never doing any vacuuming? And how long does it generally take? Don't want to do it then mess up etc.

HM2 > Home > Database > Database Info will tell you how much space is used for that databases C:\Program Files\PostgreSQL\X.x\data\base\OIDnumber folder. Multiply that by 2 to get your total size as the Database Info tab doesn't contain the size of the C:\Users\UserName\AppData\Roaming\HoldemManager\Da tabase\DatabaseName folder.

I recommend you vacuum once a month, more if you play a lot of hands professionally or semi-professionally.

You should also backup your database regularly and keep multiple backup copies. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup. Here is a FAQ explaining how to backup your database and all settings in one easy step.

It doesn't delete any hands/data. It simply organizes and compresses the data to reclaim wasted space and make the database perform better.


It doesn't delete any hands. It will not affect your HUD or Reports data. Nothing negative can come from vacuuming, only positive (better performance and more system free space). How long it takes depends on size of database, time since last vacuum (as well as number of hands played since the last vacuum) and system performance so it is impossible to estimate.

Fozzy71
Customer Support

Let's say I'm sitting at a table with my HUD running and play 100 hands. My hero HUD will show the hero data for that 100 played hands. If I want to zeroize that information (let's say a new player joins that I have no hand history on) so that I can view the stats as viewed by that new player- is there a manner to do that?

Double right-click the HUD you want to reset to 0 - http://hm2faq.holdemmanager.com/ques...ifetimesession

Fozzy71
Customer Support

can you make option to be able to show orange line without green line ty

This is not possible in HM2 but has been requested. Hopefully it will eventually be possible in HM3 but at this time HM3 doesn't have that option either.

Fozzy71
Customer Support

Is there a way to force the HUD to recognize a SNG as 8-max. Currently my tables are being recognized as 10-max and I have to change manually which doesnt work well. (I am using a HH converter so I realize it isn't supported just wondering if there was a quick fix)

If you were playing a supported site it would but there is nothing we can do to make it detect automatically at an unsupported site. We can not provide technical help for unsupported sites/networks as we do not design our software to work there or test there with all of the third party tools. If you have any problems with HM2 using third party tools, to use our software with unsupported sites, all support will need to be handled by the third party software's support team.

Fozzy71
Customer Support

This message appears when I open HM2.
Should I install it?
I have a fresh win10 install with .Net Framework 4.6.

hm okay seems like it would be pretty easy to add but all good, one more question, is there plans in hem3 to have the option to remove HH's from your database while keeping player stats. I want to import more hands but my DB is getting big/slow. I know it was possible in hem1 but obv thats banned now.

I think it is installed by default, but needs to be enabled in Windows.

https://msdn.microsoft.com/en-us/lib...v=vs.110).aspx

Fozzy71
Customer Support

That will not be possible in HM3 for the same reasons we didn't add it to HM2. It is primarily used by people with mined/observed hands and none of our supported networks allow observed hands to be used when playing.

Fozzy71
Customer Support

hem just freezes seconds after opening
no hud shows up and then i cant click on hem and have to close it with task manager
i play on pokerstars and this happens very regularly

That isn't true at all. HM2 is incredibly sluggish to the point of being unusable with large databases. Personally I make a new database every couple of months meaning i am never able to build up large samples on regs.

Being able to purge hands but keep stats for your hud would be useful to anyone who plays decent volume. I'm curious why you think that only applies to datamined hands?

As far as HM3 goes, performance should be the main focus imo. HM2 has always been a bloated mess compared to HM1, hopefully the devs aren't going down that route again.

Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

Step 1 – Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues.

Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here and there is a useful tutorial how to use it here.

Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version.

Please add this file to your firewall and antivirus exceptions and run it as Administrator.

Step 3 – Follow the steps in this FAQ.

Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

If you continue to have problems with the default settings, please reproduce the problem, describe exactly what you were doing, and attach your \HM2Logs folder.

Fozzy71
Customer Support

I think I may have been remembering wrong as to why it wasn't possible in HM2 so I apologize. Our QA/Testing Manager told me it isn't possible in HM2 (or HM3) because the database schema (and rest of the code) is completely different than HM1. According to him it isn't possible to implement in HM2 and won't be possible in HM3 either.

Fozzy71
Customer Support

HM 2.0.0.8446
ipoker - william hill
MTTs - HUD is working and don`t need to use table finder but if I am reseated to other table stats are not changing anymore and shows player stats from previous table.

edit: as I have this problem how to stop HUD just for ipoker but keep it working for all other sites? Just untick william hill import folders from site settings?

This is the 2nd report I have seen of this but I don't think any of our testers play there so we need to see some logs.

Please see this FAQ on how to use table finder for non 'fast-fold' tables.

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

That would stop the hands from importing and you couldn't see your reports/results for new hands. You can disable the HUD on a table by table basis in the Active Session tab > Open Tables Detected section in the lower left by unchecking the box in front of each table name.

Fozzy71
Customer Support

Is there a way to backup my hud layout (I've exported the hud but it's the positioning of the panels I want to backup)? Pokerstars broke the old hypersimple theme so before I start trying other themes and moving everything about I wanted to have a backup in case they revert their changes.