Hi. I have a problem importing hands from my Full Tilt account to Holdem Manager 2. I usually play on Pokerstars and HM2 works with them very well, imports hands, views statistics, tracks everything. But now when I try to import hands from Full Tilt (they are saved in English language, in a folder named "HandHistory", now I've played on 1 table and it shows a notepad document with hand history written in plain text) HM2 just doesn't seem to see it.
When I try to manually import them, the program says "Files imported 1 of 1" but "Hands imported: 0" and "Errors: 35". I guess, errors here stands for the amount of hands I've played, don't know why though.
When I try to select a player, find my account name from Full Tilt in the list of all players, I can't find anything. So, hands just won't import.
Can someone give me a clue what is happening here? Should hand history be saved in a different format or something? Because I don't think so, on the official site of HM2 it says in the instruction how to make FT save hands and there isn't a word about "different formats" or anything like that.
I hope I made it clear about the problem. Looking forward to a useful answer

which version of hm2?
try this
Live Tracking - Dealer messages go back to 'normal' (instead of everything). You will need to Set your dealer chat to everything to use HM2's live tracking feature.

http://forumserver.twoplustwo.com/45...m2-pt4-772011/

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

If the hands are giving errors you will need to email us the hands for testing.

Changing chat preferences doesn't help.
Hand histories and the client is in English, of course.
But anyway, I'll be playing on Pokerstars in a couple of days on the full-time basis, so I won't need HM on FTP anymore. Thank you all for the help.
This thread can be closed.

but you have UAC disabled?

Yes