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Page 193 of 274

First

93 143 173 183 188 189 190 191 192 193 194 195 196 197 198 203 213 243

Last

10-21-2018 , 09:57 AM

#4801

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

Yeah, I dmed them on twitter earlier this week confirming the deadline was 12:59, and they confirmed it. Should be software glitch and they will correct it hopefully.

Quote

10-21-2018 , 09:58 AM

#4802

BraveJayhawk

Carpal \'Tunnel

Join Date: Aug 2003 Posts: 8,575

Quote:

Originally Posted by housenuts

I noticed that you can see others picks. I assumed it would only show those who picked Chargers, but it shows all. Is pool actually locked??? That's a huge error on their part.

I got 7 of these messages.

I had a lot on Chargers this week. Didn’t want to make my other picks till I saw how the Chargers game went. Obviously, this won’t end well for me. Lost over .4 Btc in entries

Someone eliminated from the .25 with 6 people remaining. Sweet job Nitrogen

Sent from my iPhone using Tapatalk

Quote

10-21-2018 , 10:03 AM

#4803

housenuts

1st Quartiled the 500

Join Date: Jul 2004 Posts: 52,869

I trust they'll fix it...and assuming they do, it's an advantage for those who haven't picked yet because they can see everyone else's picks and make the most ev selection...however given the uncertainty and added stress from this colossal error, that advantage is deserved.

Quote

10-21-2018 , 10:10 AM

#4804

MrFeelNothin

Pooh-Bah

Join Date: Sep 2004 Posts: 4,457

This is ridiculous. Going by their rules why would anyone submit early when you clearly have until 12:59 p.m.

Quote

10-21-2018 , 10:15 AM

#4805

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

This is a joke that better get fixed, I specifically DMed them on twitter to make 100% sure and some dude named "Kevin" responded to me confirming this.

Said we can treat London game as a "Thursday night game"

Quote

10-21-2018 , 10:18 AM

#4806

BraveJayhawk

Carpal \'Tunnel

Join Date: Aug 2003 Posts: 8,575

I sent an email & tweeted at them. Don’t see a phone number

Sent from my iPhone using Tapatalk

Quote

10-21-2018 , 10:23 AM

#4807

housenuts

1st Quartiled the 500

Join Date: Jul 2004 Posts: 52,869

Quote:

Originally Posted by BraveJayhawk

I sent an email & tweeted at them. Don’t see a phone number

They generally respond fast when using the Support tab, but their customer service also generally has no idea what they are talking about.

Quote

10-21-2018 , 10:27 AM

#4808

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

got reply from support.

Hello,

Thanks for reaching out to us.

It appears that the pool closed early today because the latest game was held in Europe, making the starting time earlier than usual. We truly apologize for the inconvenience however, keep in mind that the pool will not be available for new picks, if the game was already played.

I hope this brief explanation helps you in answering your question however, If there is anything else we can do for you, please let us know.

Best regards,
Lucy W.

Quote

10-21-2018 , 10:28 AM

#4809

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

Biggest BS ever, they better get the top manager and get this **** corrected or there will be a huge backlash. This is what they responded to me when I asked on twitter this week.

Hi, in the London game, the deadline for the Survivor Pool picks is still the same. Thanks -Kevin

Nitrogen Sports
Hi, the deadline for the Survivor Pool picks are still the same and is unaffected by the London game. Thanks -Kevin

Quote

10-21-2018 , 10:32 AM

#4810

housenuts

1st Quartiled the 500

Join Date: Jul 2004 Posts: 52,869

The reason Support is generally clueless about the Survivor pool is because I'm pretty sure it's whitelabeled from a third party provider. I'm also 99% sure in previous years, Sunday at 12:59pm has always been the deadline, even when there's Europe games or Saturday games. I'm not affected by this, in fact it helps me, but I'm still very mad about it because it's complete incompetence and bs and makes me less likely to use them again.

Quote

10-21-2018 , 10:35 AM

#4811

housenuts

1st Quartiled the 500

Join Date: Jul 2004 Posts: 52,869

There was also the BS at the start of the year where entries could occur all the way up to MNF, and it didn't show people's picks at 1pm as usual.

Quote

10-21-2018 , 10:41 AM

#4812

BraveJayhawk

Carpal \'Tunnel

Join Date: Aug 2003 Posts: 8,575

Gmail doesn’t know how I want to reply to this email

Sent from my iPhone using Tapatalk

Quote

10-21-2018 , 10:46 AM

#4813

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

They're giving the same generic response to anyone, and all of support is clueless. I'm trying to get them to escelate the situation to a manager.

Quote

10-21-2018 , 10:52 AM

#4814

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

Not sure what happens if they don't fix the situation in the next 2 hours before deadline. Surely even they have to realize how much they ****ed up knocking out a huge % of pools without even a pick.

Quote

10-21-2018 , 11:03 AM

#4815

g-p

Carpal \'Tunnel

Join Date: Apr 2005 Posts: 6,706

thats really ****ed if nitrogen screws everyone who waited until the posted deadline

Quote

10-21-2018 , 11:06 AM

#4816

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

Quote

10-21-2018 , 11:07 AM

#4817

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

Not sure how I could have been more clear to ask when the deadline was...

Quote

10-21-2018 , 11:11 AM

#4818

MrFeelNothin

Pooh-Bah

Join Date: Sep 2004 Posts: 4,457

We are getting screwed. Its over.

Quote

10-21-2018 , 11:17 AM

#4819

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

Some slight hope? They need to get it fixed soon before game start tho.

We have escalated this to our marketing team as they are the ones handling the promotion. As of right now, we do not have a final answer however as soon as we do, we will contact you with more information. Your patience is truly appreciated.

Best regards,
Lucy W.

Quote

10-21-2018 , 11:20 AM

#4820

MrFeelNothin

Pooh-Bah

Join Date: Sep 2004 Posts: 4,457

Nope just shifting the blame IMO.

Can anyone confirm that in previous years the deadline was always 1pm?

Quote

10-21-2018 , 11:23 AM

#4821

Gallagher_

centurion

Join Date: Sep 2007 Posts: 176

Still a fair amount of time. I'm already in, but I have to think they'll get this fixed.

Quote

10-21-2018 , 11:40 AM

#4822

housenuts

1st Quartiled the 500

Join Date: Jul 2004 Posts: 52,869

Quote:

Originally Posted by MrFeelNothin

Nope just shifting the blame IMO.

Can anyone confirm that in previous years the deadline was always 1pm?

99% sure ya

Quote

10-21-2018 , 12:04 PM

#4823

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

Less than 1 hour before kick off.

They need to get this fixed ASAP otherwise a ****storm is gonna kick off.

Quote

10-21-2018 , 12:21 PM

#4824

fortisque

journeyman

Join Date: Dec 2014 Posts: 217

We are aware of the situation and doing everything we can to have it open before the games start. We can't guarantee anything however, sending multiple ticket will not make the process go any faster. We truly apologize for the inconvenience but we appreciate your patience.

Best regards,
Lucy W.