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[PokerStars] Software Improvement Thread [PokerStars] Software Improvement Thread

12-17-2015 , 03:41 PM
Quote:
Originally Posted by anuj22
So many times this has happened with me - I get moved to a new table and often my first hand gets folded immediately as I'm shown 'sitting out' even though I'm not? It happens very quickly and this happens only when I'm UTG. Anybody else faced this issue?
Quote:
Originally Posted by DanteA
Strange, never occurred for me.
Quote:
Originally Posted by Asjbaaaf
i've noticed something similar a few times when late registering and getting seated utg. deals you in and auto folds before you get a chance to act. very rarely though, and never noticed when changing tables. will keep an eye out.
Happened twice in a row now with 180s. Got folded/sit out first hand after registering without getting chance to act. Happened when I was utg+1 and utg

Edit: Have saved the log files

Last edited by anuj22; 12-17-2015 at 03:51 PM.
[PokerStars] Software Improvement Thread Quote
12-17-2015 , 08:37 PM
Quote:
Originally Posted by PokerStars Keith
You can still "leave" the table by closing the table window with the [x] control in the upper right corner - it's the same operation.
If titlebars/borders are removed the x isn't there.

Any news on the sounds? The warning sound playing for every table is annoying, the main reason to timebank is a tough decision, repeated warning sounds are a bit distracting!
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 02:43 AM
When you click "sit out all tables" make it so any tables that are waiting for the big blind sit out also. It's frustrating when you click sit out all tables and then the one or two tables that were waiting for the BB continue to play.
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 04:31 AM
Quote:
Originally Posted by WhySoPartyous
If I am currently 85% of the way to another $10 bonus , but it is likely that by December 31st I will not make it (because I am not a high volume player) then my FPPs get converted to StarCoins, okay I get that... But will there be an equivalent cash bonus available to me in the new year?

If not, I guess I might have to jump in to stakes 1 or 2 levels higher and short-stack them in order to get more FPPs. Because even at the lowest stakes there's rarely a huge pot since so many nits are so afraid to get their stacks in the middle without the nuts. #StarsRockGardenFTL
hopefully this is a joke post as I've always assumed that only the ignorant and the stupid actually buy the $10 cash bonuses, but on the off chance that you're serious.. a $10 bonus costs 1k FPPs, so you presumably have 850fpps? Those fpps will be converted to 1020 StarsCoins on Jan 1st, with a cash value of $10.20, so you'll actually be better off waiting!
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 06:52 AM
He's talking bout stellar rewards that cost 1fpp- if u don't make up the required vpps u lose out- they reset in the new year
I myself have 150k vpps with no chance of getting the next reward
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 10:21 AM
Quote:
Originally Posted by anuj22
So many times this has happened with me - I get moved to a new table and often my first hand gets folded immediately as I'm shown 'sitting out' even though I'm not? It happens very quickly and this happens only when I'm UTG. Anybody else faced this issue?
Quote:
Originally Posted by Asjbaaaf
i've noticed something similar a few times when late registering and getting seated utg. deals you in and auto folds before you get a chance to act. very rarely though, and never noticed when changing tables. will keep an eye out.
Quote:
Originally Posted by anuj22
Happened twice in a row now with 180s. Got folded/sit out first hand after registering without getting chance to act. Happened when I was utg+1 and utg

Edit: Have saved the log files
Sounds like it might be a bug - so please send in logs with a description of the issue. Thanks!
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 10:28 AM
Upgraded the .COM version yesterday, and now my sounds are inconsistent. If I have a table in focus, I don't consistently get a notification when it's my turn to play. Irritating if I happen to be distracted.
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 10:48 AM
Quote:
Originally Posted by PokerStars Keith
Sounds like it might be a bug - so please send in logs with a description of the issue. Thanks!
Do I tell the support team to forward it to you or simply send the log files to support with a description?

Quote:
Originally Posted by goldenage
Upgraded the .COM version yesterday, and now my sounds are inconsistent. If I have a table in focus, I don't consistently get a notification when it's my turn to play. Irritating if I happen to be distracted.
Yes I noticed that too. Infact I'm getting this "Time Warning" sound instead of the "Attention" sound when playing zoom everytime I'm UTG. Pretty sure this didn't happen before the update.
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 01:51 PM
Quote:
Originally Posted by anuj22
Do I tell the support team to forward it to you or simply send the log files to support with a description?
Please send to Support with the description as usual, but ask them to forward to me as well. That way I can help push it along.

Quote:
Yes I noticed that too. Infact I'm getting this "Time Warning" sound instead of the "Attention" sound when playing zoom everytime I'm UTG. Pretty sure this didn't happen before the update.
We are looking into this - don't have anything to report back yet.
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 04:21 PM
Quote:
Originally Posted by LostOstrich
hopefully this is a joke post as I've always assumed that only the ignorant and the stupid actually buy the $10 cash bonuses, but on the off chance that you're serious.. a $10 bonus costs 1k FPPs, so you presumably have 850fpps? Those fpps will be converted to 1020 StarsCoins on Jan 1st, with a cash value of $10.20, so you'll actually be better off waiting!
Not a joke (but... thanks? )

I am a semi-rec only playing 5nl or 2nl, so even with Zoom I dont get many FPP/VPP per month so that's why I just use those $10 cash bonuses every 1k for my VIP store purchases. .. I beat live low stakes MTTs but online it's so full of 24 tabling nitty regs so I dont feel MTT satellites are a better buy for me because of when those run (I.e. just before target tourney starts, so u cant unreg if u win) or what variant they are (6max HYPERS, with antes... so u start with M less than 7 iirc, so luck too big a factor).
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 05:16 PM
Quote:
Originally Posted by reddev
When you click "sit out all tables" make it so any tables that are waiting for the big blind sit out also. It's frustrating when you click sit out all tables and then the one or two tables that were waiting for the BB continue to play.
Thanks for raising the issue. The team is looking into it.
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 05:39 PM
Quote:
Originally Posted by TeamTrousers
Downloaded the latest update today and I no longer get a "Leave Table" button
Quote:
Originally Posted by PokerStars Keith
Thanks for posting - this is a temporary issue with some table themes (but not all) and is due to preparation for presenting VIP Steps graphics when the new VIP Steps program is rolled out in January.

You can still "leave" the table by closing the table window with the [x] control in the upper right corner - it's the same operation.
Quote:
Originally Posted by The Imp
If titlebars/borders are removed the x isn't there.
I have a bit more info on the Leave Table button situation:

First, it's not temporary for those table themes that are presently missing the button (Nova, Classic, No Images, Shiny, Stars, Hyper-Simple, Azure, Renaissance and Nova Gray).

On those themes the Leave Table button was intentionally removed to make space for VIP Steps graphics coming in January. As the Leave Table button is redundant to the [x] close control in the window border, we did not view this as a problem.

For those few players who have turned off window borders through their OS (and thus have no [x] control showing), their options will be:
  • Use the task bar to close the table
  • Turn on window borders
  • Use a different table theme (Mercury, Black, Slick, Slick Chairs, Marine, Saloon and Techno should still have the Leave Table button)

==============

Quote:
Originally Posted by The Imp
Any news on the sounds? The warning sound playing for every table is annoying, the main reason to timebank is a tough decision, repeated warning sounds are a bit distracting!
Quote:
Originally Posted by goldenage
Upgraded the .COM version yesterday, and now my sounds are inconsistent. If I have a table in focus, I don't consistently get a notification when it's my turn to play. Irritating if I happen to be distracted.
Quote:
Originally Posted by anuj22
I noticed that too. Infact I'm getting this "Time Warning" sound instead of the "Attention" sound when playing zoom everytime I'm UTG. Pretty sure this didn't happen before the update.
Quote:
Originally Posted by PokerStars Keith
We are looking into this - don't have anything to report back yet.
It will probably be Monday before I have an answer about the sounds - sorry.
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 07:00 PM

i'm out of the loop with what's happening on stars. i re-downloaded table ninja after not using it for years and I get this pop up, am i not allowed to use it anymore? can someone please fill me in on what's going on?
[PokerStars] Software Improvement Thread Quote
12-18-2015 , 07:10 PM
Quote:
Originally Posted by Maratik

i'm out of the loop with what's happening on stars. i re-downloaded table ninja after not using it for years and I get this pop up, am i not allowed to use it anymore? can someone please fill me in on what's going on?
You might find some helpful information in this thread:

http://forumserver.twoplustwo.com/28...anges-1538981/

And this page on the PS website may also help:

https://www.pokerstars.com/poker/room/prohibited/
[PokerStars] Software Improvement Thread Quote
12-19-2015 , 12:10 AM
Quote:
Originally Posted by anuj22
Yes I noticed that too. Infact I'm getting this "Time Warning" sound instead of the "Attention" sound when playing zoom everytime I'm UTG. Pretty sure this didn't happen before the update.
This, 4 tabling zoom and the sound is driving me ****ing nuts. I had to turn the sound off completely.
[PokerStars] Software Improvement Thread Quote
12-19-2015 , 02:52 PM
Quote:
Originally Posted by RaiseAgainst
user.ini and notes.yourusername.xml
Hi, is this the same for mac? I mean for the use.ini file, i dont know where is it.

I will have to play in windows since in mac it totally sucks!
[PokerStars] Software Improvement Thread Quote
12-19-2015 , 04:05 PM
ZOOM bugs and question:

Bug 1:
There are times when checking the "Sit out next hand" option between hands that it does not take affect then gets unchecked after being dealt into the next hand. This has been around since the beginning of ZOOM and is just as frustrating every time it happens.

Bug 2:
When trying to join a ZOOM table when the buy-in restrictions take affect it is not always possible to click the "OK" or "CANCEL" buttons because the dialog window extends beyond the bottom of the screen unless you choose the option "Fewer Buy-In Options." I think I reported this a while ago (as in a year ago or more), and while yes I could just select the option to show fewer options, I would rather not have to do that because I am just going to select "More Buy-In Options" next time I start a session. I think the easiest solution here is to use the full width of the window to display the red warning text. It only uses the left half of the window and wastes a lot of space.



Question/possible bug/feature misunderstanding:
Buy-in obligations. I know what they are, I understand why they are there, and I support them. Based on my ZOOM session last night, I'm unsure if they are working correctly or if I am misunderstanding something.

I started a session with 4 tables. I reloaded a little on one table (after losing a bit). On one table I won a couple of large hands, wasn't comfortable with the percentage of my bankroll on the table, so I closed it. I then bought in for less than the maximum (one obligation used). I then proceeded to go on a wonderful losing streak and reloaded 10 times for varying amounts on varying tables before my session ended, including the one which I exchanged earlier. I would have assumed, because I reloaded on each table, including the one I exchanged earlier, it would have used up my obligation. When I ended the session I was up on 3 of the 4 tables. I now have 3 obligations, or if the first one is still being applied (as much as I don't think it should), a total of 4.

As I'm trying to start my session today, as you can see from bug 2, it is enforcing a buy-in obligation even though I should still have 4 left (it hasn't been 20 hours since I ended my session last night). Can you provide some clarity on this issue?

EDIT: The client enforced buy-in obligations on all 4 tables that I joined.

Thanks Keith!

Last edited by krazykarter; 12-19-2015 at 04:14 PM.
[PokerStars] Software Improvement Thread Quote
12-19-2015 , 04:12 PM
After the last update, when antes are posted in an MTT, the 'Chips moved to pot' sound is played instead of a sequence of 'Bet' sounds like it used to be. Also, 'Chips moved to pot' is played when the chips move there after the flop betting round and the turn is dealt, whereas previously, the 'Card dealt' sound was played in that situation. Was giving the 'Chips moved to pot' sound a priority over other sounds relevant to the situation intended as part of the update? I'd prefer it to remain a low priority sound that's played if no other sound is applicable.

^ I'm not sure any longer about the sounds on the turn, but as for the sounds during posting antes, 'Chips moved to pot' is played on 100% of such occasions in tournaments, but not played in ring games (instead, 'Bet' sounds are played in ante ring games like usual).

Besides, I've discovered a bug with display of carpets of observed Spin & Gos:







This doesn't happen in Spin & Gos that I play myself.

Last edited by Mike Haven; 12-19-2015 at 07:08 PM. Reason: 2 posts merged
[PokerStars] Software Improvement Thread Quote
12-21-2015 , 03:26 PM
Quote:
Originally Posted by nexone
PokerStars:

Why we don't have the option to delete Boom hand that we upload.
I upload just want to share with friend.
Anyone can see all hand i upload to Boom just by searching my screen name on google.
This is really not fair...

Can we have the option to delete hand? or Can pokerstars help me with it?
Quote:
Originally Posted by anuj22
+1 Suggested before also. Also private boom link please
Quote:
Originally Posted by theMBK
+1
Quote:
Originally Posted by PokerStars Keith
The request and endorsements have been noted, thank you. It's probably the most requested feature on Boom. Unfortunately, it's not a simple task.

A bit of background:

As you know, only players involved in a hand can upload it to Boom. The option only appears to those seated in the hand. When it receives a hand, the Boom site knows it came through our software, but it doesn't know which player uploaded it. For security reasons, we do not pass any player credentials to Boom.

In order for players to be able to delete a hand from Boom, we would have to change the Boom infrastructure to have the ability for them login there. This is technically possible, but it would be a lot of work and would have broader security implications (for example, another point of entry for hackers to try to exploit).

It has been considered and discussed by the team in the past, along with concepts like private links and other approaches. At this time we do not feel it warrants the necessary resources to add that level of authentication to Boom. That may change in the future, but for now there is no way to delete anything from Boom.
Quote:
Originally Posted by Pascal-lF
Why not have users have the ability to set a delete password? Software could pass the password to Boom with the hand and if the password is entered into Boom site the hand is deleted.

Only the uploader would know the password but no need to pass credentials.
Quote:
Originally Posted by PokerStars Keith
Thanks for the suggestion.

There are indeed lots of ways to slice this, but it all comes down to risks, resources and priorities. Even this suggestion involves more work than it seems at first glance: the UI in the poker client would have to be modified to provide the option to enter a PW or skip it (by default), the PW would have to be checked against PW rules (length, characters, etc.), then passed securely to the Boom site, the Boom site would have to now maintain a secure database of passwords, the Boom site would have to have a series of UI changes to offer a place to call up the PW on a particular hand, verify, delete the hand, confirm deletion or call up error messages, we'd have to establish support protocols for players who accidentally delete something or forget the particular PW that they set up on particular hands, etc.

It's not impossible - it's just a lot of work, involves some risk, and has not been deemed a high enough priority to warrant the resources.
Quote:
Originally Posted by nexone
Thanks for the response.
I know there maybe a risk or technology problem.
But as a poker site, it is really important to provide a fair environment to player.

I feel really not fair that anyone can search my pokerstars id on google and they can see all my hand I uploaded to BOOM.

you can try to search some player on google and you will know.

search: "pokerstars id" BOOM and you can see all the hand they uploaded.

now I play on 888 poker because I don't feel comfortable where anyone know how I play.

How about start a vote? delete all the BOOM hand. delete BOOM option.

I think most most player will agree because the most important is our privacy.

I don't know what technology problem pokerstars face but this have to fixed!
Quote:
Originally Posted by bhoylegend
Why not just close the boom site in its entirety?

What impact does the likes of this have on data protection rules? If any? I think corporations or public bodies are only required to keep info on people for 14 months. Obv this may only apply to UK client.

Does the principle of having the right to be forgotten have any impact on boom?

Obviously these rules were brought in for much grander reasons but like everyone else posting here I don't want my hands displayed on a website forever.
I hope Pokerstarts know how important is this problem. This is about player privacy. Please do something!
[PokerStars] Software Improvement Thread Quote
12-24-2015 , 12:15 PM
===============

Over the past couple of weeks we have updated both Win/PC and Mac versions of all clients with some new features and bug fixes.

We recommend that all players make sure they are using the latest client version for their site license and OS. Here is the list of recent desktop deployments:

=========

.NET – Win: Build 11417 on 09-Dec-2015
.NET – Mac: Build 11420 on 09-Dec-2015

.EE – Win: Build 11432 on 10-Dec-2015

.BG – Win: Build 11428 on 10-Dec-2015
.BG – Mac: Build 11442 on 10-Dec-2015

.DK – Win: Build 11439 on 11-Dec-2015
.DK – Mac: Build 11468 on 11-Dec-2015

.UK – Win: Build 11465 on 14-Dec-2015
.UK – Mac: Build 11475 on 14-Dec-2015

.ES – Win: Build 11446 on 11-Dec-2015
.ES – Mac: Build 11470 on 11-Dec-2015

.BE – Win: Build 11477 on 15-Dec-2015
.BE – Mac: Build 11483 on 15-Dec-2015

.IT – Win: Build 11493 on 16-Dec-2015
.IT – Mac: Build 11492 on 16-Dec-2015

.FR – Win: Build 11485 on 16-Dec-2015
.FR – Mac: Build 11491 on 16-Dec-2015

.EU – Win: Build 11482 on 16-Dec-2015
.EU – Mac: Build 11486 on 16-Dec-2015

.COM – Win: Build 11490 on 17-Dec-2015
.COM – Mac: Build 11494 on 17-Dec-2015

===========

To check your client version, look for the 5-digit build number in Help > About PokerStars:



============

The mobile builds containing these changes are:

Version 790 for Android (available now for all licenses)

Version 1.54 for iOS (available now for all licenses).

=============

For this December build cycle, apart from some minor bug fixes, the bulk of the changes are the infrastructure for the new VIP Steps program that is scheduled to start in January 2016. There are two known graphical issues related to VIP Steps that surfaced with the new clients in December:
  • ’Leave Table’ button has been removed from some table themes (to make room for VIP Steps graphics)
  • FPPs are being shown as StarsCoin (this is a temporary graphic/visual issue, the actual conversion from FPP to StarsCoin takes place on January 1st)

==============

Regarding the new VIP Steps program, you can read details about it here:

https://www.pokerstars.com/vip/changes/

And there is thread discussing the changes from the VIP Steps Beta Test conducted on the UK client this fall:

http://forumserver.twoplustwo.com/28...-test-1556241/

==============

Regarding the Leave Table button:

It affects the following themes: Nova, Classic, No Images, Shiny, Stars, Hyper-Simple, Azure, Renaissance and Nova Gray.

On those themes the Leave Table button was intentionally removed to make space for VIP Steps graphics coming in January. As the Leave Table button is redundant to the [x] close control in the window border, we did not view this as a problem.

For those few players who have turned off window borders through their OS (and thus have no [x] control showing), their options will be:
  • Use the task bar to close the table
  • Turn on window borders
  • Use a different table theme (Mercury, Black, Slick, Slick Chairs, Marine, Saloon and Techno should still have the Leave Table button)

==============
[PokerStars] Software Improvement Thread Quote
12-25-2015 , 05:53 AM
I remember listening to Daniel N a couple of months ago, he hinted at stars banning HUDs. does anyone in this tread have any further information on this? or any opinions on the likely of this going thew/ if so, when?
[PokerStars] Software Improvement Thread Quote
12-25-2015 , 08:18 AM
I know there was a thread in NVG some time ago regarding this, but this needs to be addressed Keith

Im playing spin and gos on quite possibly the quietest day of the year, nothing more than 2x multiplier over about 10 games and EVERY one has had at least 1 spectator, on $1 spin and goes

It couldnt be more obvious that theres bots harvesting stats and i feel outraged that this is happening
[PokerStars] Software Improvement Thread Quote
12-25-2015 , 12:40 PM
^ Baard has recently released a statement on the issue in the said NVG thread:

Quote:
Originally Posted by PokerStars Baard
Hello,

We are aware that there are sites that collect data from all our games, and we are taking steps to prevent them from doing so. Unfortunately, this is not as easy as flipping a switch, but we have dealt with the issue in the Zoom games, and we expect that we will be able to roll out a solution for the Spin & Gos as well. We are hoping to do so in Q1 of 2016, though it is possible we will have to revise that date.

After the Spin & Go solution is in place, our other games will be covered as quickly as possible.

Thanks,
Baard
I'm not sure if Keith can tell us anything extra about it.
[PokerStars] Software Improvement Thread Quote
12-25-2015 , 07:02 PM
PokerStars Giveaway Freerolls: I tried to create a filter to find only these games. When setting the filter for the "Type" all of the Giveaway tournaments disappear unless I select the 'All' option. Even if I select every individual option except for 1 (e.g. Regional) the tournaments disappear. As long as I select the 'All' option for the Type, the tournaments appear. Every other filter setting is set to 'All'.

Another odd behaviour that I noticed while playing with the Type filter. If I select the 'All' option 7 tournaments would appear in the lobby almost instantly. If I select an individual option, they disappear. If I select every individual option, which causes the client to change the selections to the "All" option, I am seeing one of two things happen:
1) Only 2 or 3 tournaments are appearing in the lobby
2) Every 7 - 10 seconds an additional tournament appears in the lobby until all 7 are present.
When this occurs if I then select an individual option, all of the games disappear (as described above), then I select the 'All' option, all 7 tournaments appear almost instantly. The only time the lag occurs is if I select every individual option.

Just in case, I sent my log files to support and asked them to forward them to you. This actually led to another "issue." I used the PS client to send the files, typed up a similar message to this, and pressed Send. Nothing happened. I pressed Send again and an alert told me a problem occurred, and to send the files manually. So I saved the log files and copy pasted the text into an email. Partway through, another alert appeared in the PS client telling me my log files were successfully sent.
While this may not be an error (if the files successfully sent), it would be nice to have some sort of notification so that users aren't left wondering if it worked or not. Perhaps an alert that says "Sending files, may take a moment...", in addition to the "Success" message after they have sent.
[PokerStars] Software Improvement Thread Quote
12-26-2015 , 01:51 PM
Quote:
Originally Posted by dogarse
This, 4 tabling zoom and the sound is driving me ****ing nuts. I had to turn the sound off completely.
You want effin nuts try 4 tabling Zoom on Android where the latest update broke the "thumbnail" feature! You see a blank for a new hand often as well as post-flop waiting for villain's action. Getting a headache having to flip back and forth nonstop just to prevent timing out.


Keith is this bug almost fixed? Im not sure how often the Mobile thread is checked... also others HERE may recognize the Android thumbnail problem too...
[PokerStars] Software Improvement Thread Quote

      
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