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Quote:
Originally Posted by the_bridler
alot of tournaments seem to be overlaying on stars recently, id say it has something to do with forcing players to stars7 and there being so many problems with it so players are not even attempting to log in now, like myself
Actually this had nothing to do with PS7. At the time you noted this we had a backend issue where the Tournament Announcement messages were not displaying for a week or two. This reduced awareness of upcoming tournaments which in turn reduced the turnout. The situation was rectified shortly afterward and tournament participation returned to normal.
Although some players dislike the messaging in the lobby and at the tables, they are effective in increasing participation in various games and tournaments.
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Quote:
Originally Posted by LoveFish2013
When I reg a MTT it doesnt show up sometimes, and I have to click for it manually. it is not a connection issue and already sat out for several tournaments. Really annoying.
Please let us know which client version you are using (go to Help > About PokerStars and look for the 4-digit build number for Client Version).
The next time this happens, please send your log files to Support. Go to Help > Log Files, add a note in the text box explaining that MTT you registered for did not show up automatically, then click Send Logs Files.
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Quote:
Originally Posted by captain_igloo
Keith,
Please ask you team to fix the PS7 mac client rapidly. It has been so lagging and with no option to go back to PS6, it is really painful. I am a small stakes recreational player playing up to 6 tables but even for me it is unplayable as it is lagging and I misclicked / had to restart and sit out several times.
Your blackjack on ipad works better than poker on a modern macbook, that doesn't feel right, please set the right priorities....
Whilst this is not fixed and / or my damaged haven't been repaired, I will be happily giving my rake to other sites that do at least offer good service for my money...
I am happy to submit log files and anything else that might help (already done) if you really mean to set your priorities right.
Thanks
Thanks for your offer to help, and we are sorry you’ve been experiencing problems with the Mac client. The team is working hard to improve the experience. The March client updates being deployed this week and next week include several areas of improvement and bug fixes related to Mac performance. Meanwhile, the team is working on further optimization efforts for the April client updates.
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Quote:
Originally Posted by Klever187
I am aware that PS has the concierge service, however, Could you guys offer some high resolution monitors in your store something like 1920x1200 + it's just that I live in south america (Bolivia third world) and have such a limited choice of monitors and they don't have high res monitors , maybe even some graphics cards that support dual monitors as well? I've purchased other things from the store and it's really cool that you guys ship over here!
Thank you for the suggestion. I have passed your request to the team responsible for the store.
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Quote:
Originally Posted by ZARATUSTRA
If 1 Zoom table is roughly equivalent to 4 normal tables, 24 tables = 6 Zoom tables.
6 Zoom tables for one pool - very profitable for Pokerstars and players who want more action!
Increase to 6 tables cap, please.
Quote:
Originally Posted by TheDefiniteArticle
Awful idea, zoom is reg-infested enough as it is.
As you can see, there are differing opinions.
The team has your request, it’s being evaluated but at this time there is no action in the pipeline for changing the limit.
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Quote:
Originally Posted by LostOstrich
Keith, I hate to go on about this as it's relatively trivial, but every single time I log in there is an alert in the Challenges app, despite there being nothing to alert me about.
Yes, I understand the irritation – it’s being addressed, should be corrected with the April client updates. (Sorry it’s taking so long…).
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Quote:
Originally Posted by OditeRussia
It would be nice to have the option back like PS6 where we can chose whether to buy in with T$ or cash.
Quote:
Originally Posted by LostOstrich
I'm struggling to think of a reason I'd ever choose cash
Quote:
Originally Posted by OditeRussia
I can't find many reasons but for me personally it helps when you are a staked player keeping your rake back (T$) separate from stake funds when registering for formats that are stake and non staked games. (Buy in for SNGs with cash and MTTs with T$)
FYI – I’m making inquiries.
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Quote:
Originally Posted by tedSTRETCH
Any updates on the known freezing bug in the new stars 7 client? Usually every couple days all my tables will freeze or lag extremely bad to the point where i have to restart the client to play hands, meanwhile i am happily playing on every other site at the same time with no problems. This happens on the .fr and .com client.
I had zero problems with pokerstars 6.fr before i was forced to upgrade to the now obviously buggy client a couple weeks ago. I also had an incident yesterday where i went allin and after being called my table replicated into 3 different tables all showing the same runout. The 3 tables then remained on my desktop even after closing down the poker client and checking the task manager to see if any processes were running.
I have emailed support and they say that it is a known issue, but dont offer any means to remedy it.
Could you please send log files to Support the next time you have a freeze? Go to Help > Log Files, add a note about what you experienced and click Send Log Files. Also, please let me know which client version you are using – go to Help > About PokerStars and look for the 4-digit Build number for the Client Version.
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