Anyone else login to see they have been mistakingly downgraded to "Elite"? This happened to me awhile ago and they ended up fixing it, but it's slightly annoying.

It happened to me at least once before. It corrected itself even though I didn't contact them. I'm wondering if this is something that happens every year for a short time if you don't reach 20000 APP in January and automatically corrects itself.

Yes just noticed this happened to me as well, does this mean we are not getting full rewards?

Yes, for now anyway. I emailed support back and forth twice and was basically told that statuses are not permanent and you have to earn it each time. I finally called and was on the phone for awhile. The guy I talked to was under the impression that each year you had to earn Champions Club meaning that it didn't carry over from last year. I told him that I was under the impression that once you earn it, you have it for the rest of that year plus the following year. This happened to me once in the past, but a week or so later, it was changed back to Champions Club, and my account was credited with what I assume was the difference in rakeback that I missed out on. I told him about that too which is more evidence that it indeed carries over to the following year. Plus, it has always carried over in the past besides the other time this happened. If you read about the rewards on the site, it doesn't say that it does or doesn't carry over. He admitted that he doesn't really know so he "escalated" my case. This was yesterday afternoon. I'm still waiting to hear back.

Yeah I think it always carried over in the past.

Also downgraded to Elite. On phone to try and fix it. UPdate: Dude said I should still be Champion and he's forwarding it to another department.

I just want a site that allows a run it twice option.

Let me know what happens with that. I haven't heard back from them yet. I will post in here when I hear something.

I lost my Champions Club also. I don't know exactly when it happened. I thought I saw the banner for me being Champions Club in very early February. It's possible it didn't happen in the first couple of days of the month.

For the shorthanded leaderboard, the terms say you must opt in, but I didn't see any opt in button from the email or after logging in.

i think you need to maintain certain amount of grinding for you to have champions. I could be wrong

When I logged on tonight, I was back at Champions Club. I haven't reached 100% this year yet, and I didn't receive an email from them. I also haven't been credited the difference in rakeback. Last time this happened, my account was credited later, although I forgot how much later.

Apparently you didn't need to opt in for the shorthanded leaderboards. I would check if the amount eventually credited for the status difference is correct.
The difference is 28% more. For example, If you got $100 of points at Elite, it's $128 at Champions Club.

what a sad promotion that short handed leaderboard is. What's the point of it. Anyone that makes the top 10 has to play so much short handed each week. 10th place gets 20 dollars. Even the top spot doesn't get much. Nobody will even play more just to hit the leaderboard because there is no incentive. How cheap is this company?

They're losing a lot of value from NJ customers with the late start times.

I for sure would play during the week in the big tournies if they had 2-3EST start times.

I can only comfortably play in the big tournaments on Friday and Saturday night.

I mean, have one event called Early Bird or something.

It blew my mind how difficult it was to get the answer of "I don't know" to this question. After asking the question, they had to verify my account before responding. The first response was "are you talking about the SNG leaderboard" The second response was "you should wait 72 hours" I pointed out that is was supposed to be updated daily, then they sent me the link so I quoted the promotion page. Then they said I should contact promotions. Unreal how stupid this is.

So I emailed them about my champions club status and it took like 3 days for the guy to respond. He just told me to contact a different email address which when I did it came back as undeliverable. I emailed the main support back and am still waiting to hear back. I noticed yesterday my status had been changed to champions club though. So I emailed them again today to make sure I was getting the full rewards previously.

WSOP has some of the worst support I've ever experienced. I remember few years ago when there was still chat reporting a player who told a rec to fold vs me during a hand in a spot because I was a nit and probably had value. I reported this to support and they didn't seem to understand why this was even a big deal. They told me to just block his chat if it offended me. Anyway, rant over.

Mine got fixed. 2 days after I talked to them it changed back to champion while I was playing. No idea about the APP's I'm owed though.

If you call them they have way better support. There's really no reason to email them. Their phone service is pretty good and they actually have people that speak without thick accents.

Is NV every going to get another poker site? It's insane that WSOP has a monopoly the market with software they can't and won't upgrade.

mind boggling that in 2024 they wont do restarts on tournaments, or cant even run triple draw, or any type of horse type tourneys

Why would they bother when they have actual casinos all over NV.

Weren't they supposed to update us to the new 888 software like a year or more ago? Whatever happened to that?

I think I've submitted ~5 support tickets over the years - 3 they didn't respond to at all, one they did respond to, and the other one was WSOP related, and they responded 4 months after the WSOP ended.

I feel like any other competent site that entered the market would crush it, even if they offered the smallest bit of innovation and improvement on technology. I'd love to see what WSOP.com would do if they were forced into a position where they actually had to hire someone who knows how to grow a site, instead of the braindead PTO mom that's been running the show for a while now.

I will say the tournament schedule has improved greatly on Sundays, despite the complaints about start times from the east coast people.

Why do they have sportsbook apps when there's actual sportsbooks all over?

Fyi, WSOP is having cage withdrawal issues. They wouldn't tell me what the issue is when I pried. Usually my cage withdrawals are approved same day or next day at latest. It's been 3 days. They just said they'd email when it's resolved. Not sure why they'd have an issue making physical withdrawals from a casino.

All of a sudden last week I got like 6 account reports emailed to me from 3 years ago. It must have been something I submitted long ago and forgot about. I found it pretty hilarious.
Now it's looking like cash outs aren't a thing. Something fishy is going on. How do you have "issues" approving physical cash outs at the cage? I'm guessing ACH's aren't working either??

I took me 2 or 3 weeks, something insane for them to email me my withdrawal history for last 6 months. Then one day like BG said, they decided to email me full printout of July 2017 like every top off etc. Why? Who the hell knows.