Open Side Menu Go to the Top

08-14-2024 , 11:28 AM
hey alex ,
wpt app just didn't pay fees to cash players ,can you win the game without fees please tell me .you guys work really bad
[WPT Global] Ex-Official Thread Quote
[WPT Global] Ex-Official Thread
$25m Guaranteed WPM on CoinPoker
Join the action now
Daily Rewards • Splash Pots • CoinRaces
[WPT Global] Ex-Official Thread
08-14-2024 , 11:30 AM
the stupidest thing I see you guys doing around the world, if you limit cash players from contacting wpt then congratulations you have achieved your wish, **** app
[WPT Global] Ex-Official Thread Quote
08-14-2024 , 04:42 PM
Hi Alex, can you please answer to this question that a made? Thanks

Quote:
Originally Posted by WPT Global Alex
Some stakes are grouped together and the categorisation applies to groups
Can you say please if NL holdem 1/2/4(1) cny and 2/4/8(2) are in the same group?

I would also like to know if there is any news regarding the release date of the fix for the high CPU usage...
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 05:24 AM
Quote:
Originally Posted by Beck
What is the deal with Thai accounts? Some weeks ago we were all "forcibly" moved to a new agent, and as of now, I still have no idea who it is. My former agent have received very little info, as well as no rev share (and therefore no rakeback) as well, for the last 3-4 weeks.
I'm trying to find out more about this but it's probably best to contact [email protected], generally this is the best route for queries about your specific account.

Quote:
Originally Posted by garnouille
Doesn't make any sense that if player A and B are playing HU - player C joins and either A or B leave that player C is not getting extra rakeback for table starter.
I tend to agree, after all the service you're providing is to keep the game running, and that should be rewarded too. I'll add this to our list of improvements.

Quote:
Originally Posted by daucaqua
hey alex ,
wpt app just didn't pay fees to cash players ,can you win the game without fees please tell me .you guys work really bad
I'm not sure what this means, please feel free to post your question in your native language and I'll get help to respond.

Quote:
Originally Posted by Umbrian Beaches
Hi Alex, can you please answer to this question that a made? Thanks



Can you say please if NL holdem 1/2/4(1) cny and 2/4/8(2) are in the same group?

I would also like to know if there is any news regarding the release date of the fix for the high CPU usage...
They are not in the same group, no.

The high CPU usage fix keeps getting pushed back and is unfortunately in the release after next, which I expect in September. The next two releases combined have hundreds of fixes and performance improvements in total, so should make a big difference.
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 06:32 AM
This is my first time logging in for a while - are the PLO leaderboards gone?
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 08:56 AM
I had a bug for quite some time when sometimes I can't see what card I have been dealt. Is that a known issue?
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 10:11 AM
Quote:
Originally Posted by hvete
This is my first time logging in for a while - are the PLO leaderboards gone?
Yes, but there's a new PLO promotion launching soon, hopefully this Sunday.

Quote:
Originally Posted by kingLeon
I had a bug for quite some time when sometimes I can't see what card I have been dealt. Is that a known issue?
It's news to me. Could you please send a report to [email protected] if you haven't already?
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 10:20 AM
Hey Alex, this morning I received a notice from the affiliate that you will not refund commissions even in the PLO category, is this true or not?
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 10:29 AM
Quote:
Originally Posted by PokerSharkVN
Hey Alex, this morning I received a notice from the affiliate that you will not refund commissions even in the PLO category, is this true or not?
No, it's not true, PLO commission is unchanged.
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 10:42 AM
Hi All,

Apologies for the late post! We have several Day 1 flights as usual today:

[WPT Global] Ex-Official Thread Quote
08-15-2024 , 11:07 AM
Quote:
Originally Posted by PokerSharkVN
Hi Alex, My agent account has been locked for checking since April and it has been almost 4 months now and I still haven't received any feedback from you:
- You have created a money transfer function and allowed players to withdraw money through agents (while you don't control the player's bet level like other sites like Natural8,...). Some scammers have joined my agent and are laundering money without placing bets, while you don't have a system to check and warn agents.
- You created a loophole and it seems like I am responsible. What should I do when my players request a withdrawal? Should I refuse? I can't check if the money from the player is clean or dirty and is it my fault? I wish you guys would warn me or at least ask me to report every time there is a transaction so you can check, but no, you didn't warn me and then put all the responsibility on me and now you are silent?
- The first few weeks after the lock, although the rakeback was still locked in the agent account, I spent my own money to refund the customers to keep them on the platform because I believed that after my detailed and honest explanations via email, you guys would have a general view of the problem and make an impartial decision. But until now, it has been 4 months and the amount in my agent account is more than $25,000 and all I get in return is silence. The person who should be punished is the cheater and your poor programming team for creating the loophole, not me, an innocent person who brought customers to you. If I colluded with that bastard to cheat, then why would I trust that you will make a fair decision and continue to spend your money to pay rakeback to customers while the account is still locked? If so, am I no different from a psychopath? If I am a cheater, how dare I stay despite the increasing commission in my account?
- At least you guys have to give me a satisfactory answer instead of being silent, more than 200 players have registered through me and among them there are about 100 active players, I can wait for you but not the customers. For such a small benefit, would I trade it with 100 active customers? Obviously it is too unreasonable. I have exhausted my finances and have no more money to spend rakeback to customers. I hope to receive a satisfactory answer from you.
And finally, I want to send you a message that you should perfect and develop the features you have well before thinking about creating a new feature, forgetting that your customers do not need them, leading to serious loopholes and putting the blame on innocent people. My agent account UID is 124993, please check and give me a satisfactory answer here. Thanks!
So what about this post I made last week, maybe you accidentally overlooked it, at least let me know that you read it and are working on it because I've been waiting for the past 4 months. Please notify the security department to quickly check and unlock my account.
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 11:15 AM
spin leaderboards gone or will they be updated soon?
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 11:44 AM
Quote:
Originally Posted by JohnnyJam
spin leaderboards gone or will they be updated soon?
They'll be updated soon, apologies, we have an internal issue that has delayed this.
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 07:38 PM
Quote:
Originally Posted by WPT Global Alex
They'll be updated soon, apologies, we have an internal issue that has delayed this.
I have a question, if a new table open, player A seat but no one to play, then he leave, and player B seat again and no play again, then player C seat and play -> does player C get rakeback for starting table?
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 07:39 PM


Highly Skilled Player.
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 08:17 PM
Quote:
Originally Posted by Thuylinh296
I have a question, if a new table open, player A seat but no one to play, then he leave, and player B seat again and no play again, then player C seat and play -> does player C get rakeback for starting table?
I thought you said you quit multiple times?
[WPT Global] Ex-Official Thread Quote
08-15-2024 , 08:33 PM
Is it free to buy the insurance during all in situation or you pay fees like on other sites?
[WPT Global] Ex-Official Thread Quote
08-16-2024 , 12:09 AM
Alex , my father constantly askes me to record some of my poker game for him , so he could learn to play poker that way. We live in different cities. Is there any legal screen recording software that is allowed at WPG Global? May i use GeForce experience screen recording function ?
[WPT Global] Ex-Official Thread Quote
08-16-2024 , 01:55 AM
Quote:
Originally Posted by Meeowth
Highly Skilled Player.
Had this experience many times.
[WPT Global] Ex-Official Thread Quote
08-16-2024 , 02:08 AM
Quote:
Originally Posted by Destclout
I thought you said you quit multiple times?
Just asking mate.
[WPT Global] Ex-Official Thread Quote
08-16-2024 , 03:33 AM
Day 2 of our $22 Summer Festival Mini Championship ($150,000 GTD) runs tomorrow (Saturday) and there are just a few flights left for it. There are 2 Day 1 flights for each of our multi-day events today!

[WPT Global] Ex-Official Thread Quote
08-16-2024 , 04:19 AM
Quote:
Originally Posted by Thuylinh296
I have a question, if a new table open, player A seat but no one to play, then he leave, and player B seat again and no play again, then player C seat and play -> does player C get rakeback for starting table?
Yes. The key is that you need to sit down when there are either no players at the table, or precisely one player. In your example Player C is one of those first two players.

Quote:
Originally Posted by JaNdRo27
Is it free to buy the insurance during all in situation or you pay fees like on other sites?
It's not free. Please read the rules before you use it as it's a bit different to what you may be used to: https://wptglobal.com/how-to-play/Insurance

Quote:
Originally Posted by iamreallycrap
Had this experience many times.
I do think we have a bug here, I see no reason why you wouldn't be able to sit at that table and sometimes players are getting this error when only one player is seated. We're investigating.

Quote:
Originally Posted by cassolete
Alex , my father constantly askes me to record some of my poker game for him , so he could learn to play poker that way. We live in different cities. Is there any legal screen recording software that is allowed at WPG Global? May i use GeForce experience screen recording function ?
Screen recording is fine, screen sharing (e.g. Teamviewer) is not. Your best bet is Windows' free built-in screen recorder: https://www.microsoft.com/en-us/wind...een-windows-11
[WPT Global] Ex-Official Thread Quote
08-16-2024 , 05:01 AM
Quote:
Originally Posted by WPT Global Alex
Yes. The key is that you need to sit down when there are either no players at the table, or precisely one player. In your example Player C is one of those first two players.

But the problem is there are 2 players sat at the table before player C(but they never play even 1 hand or play against each other), so does C get the rakeback for opening the table? I understood that if player A and B played even 1 hand, player C will get nothing but here they never play, just sit and leave.

Last edited by Thuylinh296; 08-16-2024 at 05:10 AM.
[WPT Global] Ex-Official Thread Quote
08-16-2024 , 05:05 AM
Quote:
Originally Posted by WPT Global Alex



I do think we have a bug here, I see no reason why you wouldn't be able to sit at that table and sometimes players are getting this error when only one player is seated. We're investigating.


This is not a bug, they use the feature "table change" and move to the new table with empty seats, but they cannot sit because your "fair game", the same when they see table with 1 player, then they open table, but during that time 1 more player sit down then he cannot sit anymore because of the "fair game". He can only sit on the table when that table appear on his lobby.

P/s: I just explain why and not criticize "fair game".
[WPT Global] Ex-Official Thread Quote
08-16-2024 , 07:59 AM
Quote:
Originally Posted by Thuylinh296
This is not a bug, they use the feature "table change" and move to the new table with empty seats, but they cannot sit because your "fair game", the same when they see table with 1 player, then they open table, but during that time 1 more player sit down then he cannot sit anymore because of the "fair game". He can only sit on the table when that table appear on his lobby.

P/s: I just explain why and not criticize "fair game".
No, it's a bug, this has nothing to do with the fair game system. You are supposed to be always be able to sit headsup or as a third player even if your tagged pro.
Also happen's only at 10/20/40 for me
sometimes I can't even sit an empty table because of that bug.

Alex, this bug has been happening for over 3 months btw and reported many times here - WPT is very slow at fixing this.
[WPT Global] Ex-Official Thread Quote
[WPT Global] Ex-Official Thread
$25m Guaranteed WPM on CoinPoker
Join the action now
Daily Rewards • Splash Pots • CoinRaces
[WPT Global] Ex-Official Thread

      
m