Thanks, I'll pass this on

Hello. I have the same case. The WPT blocked me from playing on most tables. I only see 1, sometimes 2 or 3 tables being played, I don't know the algorithm how it works. Of course, I win a lot there at stakes of 124 and 248. The support replied that it was supposed to be like that. Remember this when you create an account on WPT.

I wrote a blog that explains in detail how it works: https://wptglobal.com/blog/how-does-...s-are-beatable

If you can't see many tables it's likely that you are a highly skilled player. If this is the case, you will not see tables that you're unable to sit at (because there are already 2 pros at the table) and will only see tables with seats that are open to you.

If you find yourself in this situation often, the best thing to do is to simply start a table. Our games fill quickly, and you're guaranteed a good game.

Hey Alex, can you give any more info on the colluders situations as it is going on for months now, without your team being able to stop them. The pattern they use is very obvious and this type of behaviour being allowed on the platform for so long can just damage the credibility of the games. They play the same stakes (10/20/40) on a daily basis and i see a lot of regulars engaging in games with them it is clear at this point that either your team or the AI security is doing something wrong. In my 20 years of poker i have never seen a platform not being able to stop so obvious collusion. How can you preach on integrity and security of games and funds if you can't stop 3-4 players with same stats joining the table in the spawn of 5 minutes using donks and bluffs on 77x when other player has folded and has a 7, they also have sizeing leaks in this kind of spots but i would let the regulars discover them as it cost me a lot to do so.

I know you can't guarantee the fairness of the games entirely, but allowing them on the platform, or not being able to stop them is a big red flag on the trust you will get from the regulars.

Hi - you'll get an email from our security team soon, if you wish you can share it here for the benefit of others. We really appreciate your report which helped us to shut down this group (and find related accounts), compensation will be issued in due course. We don't believe they are still active but if you feel differently please let us know.

How many tables are running of PLO 0.05/0.10? Thnx

Just played against them again today that is why i wrote here as well as sent an email to the team, they just used 3 accounts today and 2 were under 2k hands . Thank you for all the good work with the platform although there are a few setbacks, poker seems fun once again.

Dear Paul,

I hope this message finds you well.

Your detailed and thorough report was reviewed by our Game Integrity team and has significantly contributed to assisting us in this investigation.

Thanks to your comprehensive report, our team was able to confirm that the accounts were in violation of our Terms and Conditions. Whilst we can not share more details about the investigation, we can assure you that the accounts you reported have had their funds confiscated and have been permanently closed, and we have also taken decisive action to ensure that any similar accounts will no longer be active on WPT Global going forward. Our team will now take the steps necessary to redistribute the confiscated funds to players who were negatively impacted.

Separately, we truly appreciate the effort you put into your report, it is players like you who help us uphold the highest standards of security and fairness. As a token of our gratitude, we are pleased to offer you additional compensation of $5,000 for the information you contributed to this case. This amount will be credited to your account shortly and will be available for your immediate use.

Thanks again for your continued support and we look forward to hearing from you in the future.

Should you have any further concerns or require assistance, please do not hesitate to reach out to us.

Best regards,
WPT Global Team




I can confirm that the money were added to the account, and as far as i saw for a few days i did not see the old colluder accounts that i have reported. There is a problem because they make new accounts and it is imposible for WPTG team to stop them playing for good. Confiscating funds and giving it to players should encourage other regulars like me to make serious reports. I would advise players to make a solid case about the suspicious behaviour that they encounter, and my experience is a proof that action is being taken. I will continue to watch the tables and make reports if there is the case.

Thank you Alex for being a man of your word, and i can confirm that what you are doing right now is what the industry needs . Hope WPTG develops into the best platform online as GG poker is a very bad player experience, full of RTAs and a rake system that enslaves players and Pokerstars at the moment lacks liquidity and their only direction is down if they do not decide to change something.

Great news!!!

Can you share the usernames? I play those games regularly so I can be aware this type of behaviour!!

Great work

Great work ghindos, thank you for your effort!

Sorry I doubted you originally. Glad you were compensated for doing the work too.

Thanks WPTG for acting on this information too. I have faith in WPTG to do the right things going forward.

Will it be possible to set limits for casino games int he future?

I play poker and sportsbook, but don`t want to have casino available..

Love WPT btw!

is it just me or is the connection horrible tonight feels like everybody going full timebank every decision

hi guys, I have a Lenovo e14 laptop with i5 10210U processor, integrated graphics card and 32 gb of Ram. During the game the CPU usage is araound 45%, the GPU usage goes between 10 and 35%, Ram usage is around 33%. In the first hour of the game everything is quite smooth, but after an hour/an hour and a half it starts to lag, often the poker room goes into block for a few seconds (time banking stops and everyone is immobilized), or it works in jerks (for example the dealing of the cards is not fluid but is very jerky, the graphic movement of the chips entering the pot is very slow or even gets stuck halfway). If I close 3 tables and remain with only one open table the situation improves. I saw that is also a problem of the poker room, but i imagine that also the hardware (and maybe also something about software) can affect a lot. Does anyone have any attempts I can make to improve? Do you think adding an external GPU could improve this? If so, can anyone advise me which GPU to buy? Thank you

all cashgame tables just froze and disappeared, this happened to anyone else??
no tables available now wtf lol

I appreciate your kind words and thank you for posting the email for the benefit of others. It's sometimes difficult for me to comment publicly on game integrity cases, partly because of data protection / privacy issues, and partly because cheaters read forums too, but behind the scenes we are always doing our best.

From your message I'm not sure if you feel this case is fully resolved - sometimes cheaters create new accounts and try to continue, but we generally find that banning / confiscating the new accounts as well is enough to send them on their way. I'd hope that our AI is now trained enough to spot these accounts, but if you have any concerns or suspicions at all, please feel free to get in touch again.

Yes, this will be possible in future but I am not sure exactly when.

This is a known issue and will be resolved in the next few weeks. No need to buy a new GPU.

I checked - there weren't any site-wide issues around the time of your post. If this affected your game play, please feel free to contact us at [email protected] for help.

Everything looks normal to me. If the issue persists please contact [email protected] and we'll help.

Working fine again thanks!

Btw why is the plo promo("great game of plo leaderboard") happy hours only running from 20:00 UTC to 22:59 UTC but the promo ends at 23:59 UTC?
This kills the games a bit in the last hour just let it run through so games aint get killed in this "ghost hour", this way games wont even have to get started again but just can run through - more rake for you guys and more games for us guys

One clarification here - although it's not possible to set limits, it is possible to completely restrict the casino so you can't play it at all. If you'd like to do this please contact [email protected] and the team will help you.

The simple answer is that we scheduled the happy hours to boost liquidity at quiet times. But this promotion is being constantly reviewed and I'll pass on your feedback.

Hi ... is it possible to play using PlaceMint? is it just for manage size of the tables and position of the tables on the screen (like tile for example). Thanks

Hi alex, recently I tried to transfer funds from my account to another player and realized that this feature has been disabled from my account, can you activate that again please?

got in contact with coustomcare and they replied this:


Thank you for reaching out to us.

We understand that you may be concerned about the recent account review activity, and we sincerely apologize for any inconvenience this may have caused.

Our routine review process is designed to ensure the security and integrity of our users' accounts. While we cannot go into specific details about the checks being performed, please be assured that this is a standard procedure to maintain a secure environment for all our users.

We understand that this may be frustrating, and we appreciate your patience during this time. Rest assured that we are working diligently to complete the review of your account as quickly as possible.

Thank you for your understanding and cooperation. We value your trust in our platform, and we are committed to resolving this matter promptly.

If there is anything else that we can do for you, please, don´t hesitate to contact us.

We hope you enjoy your day ahead.

Best Regards,
WPT Global Team 





dont know what type of review they are doing but nothing to hide lol so if you can check that up in detail I will thank you!!

I can't endorse specific software but if the ONLY thing it does is move / resize tables, then it's fine.

Could you post or PM your user name please, and I'll see what's going on.

Hi do you guys have discord channel?

I have a suggestion

is it possible to increase a bit the price of revealing your opponents card for information and that extra money is sent to the player whose cards are revealed

Could you look into caiquepiaui, melasquei and PagouPerdeu please.
Always only play 1 table only one limit and have close to the same style, one of them joins always shortly after u sit the other one hu so might be be colluding
(yes I know what bumhunting is this is not the case here and im not a player who really gets bumhunted , I even open sit another table so I can play 2 against them but they only sit that one limit)
also all of them timebank insanely long while playing hu so might be rtaing as well lol

also just to clarify you guys do not employ houseplayers to add liquidity to the games right?

Yes we do!

https://discord.gg/wpt-global-offici...23438656946227

Thanks, I'll pass on your suggestion to the product team.

We will have a look, thank you.

We do have ambassadors who are paid to play in the games for promotional purposes (many of whom are listed here: https://wptglobal.com/ambassador). We also sometimes offer promotions to affiliates to encourage their players to play in certain games - for example when we launched PLO5. However we don't have 'house players' in the usual sense of the word, i.e. props who are paid to play and where we may benefit from their winnings.