Quote:
Originally Posted by roya
Hi everyone,
It's my first time posting on here. I deposited into ACR a few weeks and recently attempted to cash out $2k to btc. After a few days, security reached out to me and said that they couldn't process the request bc I need to verify my location. It's been 4 days, and no one has followed up to clarify what exactly they need me to do. I'm still allowed to play on the website, but I just can't withdraw (of course, I could deposit if I want. lol!). My husband says our computer has a vpn, so that might be the issue. Either way, this is extremely frustrating. can anyone provide some advice?
Their support is overloaded atm, since staff is working remotely and they have a ton of backlogged requests.
AFAIK they don't care that much about vpn use, though I could be wrong on that. They are probably just referring to needing you to certify your account, which means you have to send an ID card, and a proof of residence, like utility bill to their cashier email account.
For detailed instructions just click the FAQ link on the withdrawal page on the right to your balance, it'll tell you exactly what to do. It will take much longer for you to get your account certified right now though, I would guess 4-5 days at max.