Quote:
Originally Posted by TilTMaN
Regarding the disconnection problems. I don't see how to attach a file here or in a PM on here. Please tell me where the option is if someone knows. I sent it to support via email but the person who answered didn't look at it and thought I was talking about disconnecting on the website and suggested to switch browser... (lol)
I am pretty sure the problem is not on my end because it never happens on the other sites I am playing at the same time. Also I see people posting on here the same thing. I also see, sometimes at the exact same moment as me, sometimes a bit after or a bit before me, other players at the table experiencing the same, disconnecting for a brief period of time and then coming back just barely in time to act, or sometimes not.
The thing that is most annoying is that the time given to come back is very very close in regards to if you are going to have time to act or you are going to get folded. And even when you come back in time, you just have to click the first thing that comes to your mind because you are scared about getting folded and are not sure if you are going to have time. Also I usually play on 4 to 6 tables so that adds another thing. If we cannot figure out what the problem is, I suggest at least adding more time to come back and act when disconnects like this happen, 15 seconds more would be good I feel.
The disconnection part of the timebank will be improved (likely early next year).
You can find people complaining about disconnects with any poker client. I've been doing 8 hours of straight connection and reconnect testing, and not a single disconnect occurred while I had successful pings to the Google DNS. However, even though I'm on a 1gbit wired connection, got an expensive network adapter etc., I did experience two minor disconnects, due to an issue with my ISP. Spotify streaming as well as a football game running on the 2nd screen worked fine, as it was a very short issue and the buffering meant there was no impact on anything but the poker client.
One interesting thing to note is also that poker clients handle disconnections very differently. On 888 for instance you can be without a connection for 15 seconds, and everything will appear fine, despite the lack of connection to the server. On Stars, Party and in our client, you'll generally be notified within a few seconds, but the clients don't behave in an identical fashion.
Our software's reconnect ability is almost identical to the other clients I tested.
All that being said, we do of course also have network/server issues on our in once in a while, but if you're having multiple daily disconnects, you should do some testing on your end. I recommend that you download and run a small application called winmtr (it's essentially a combined ping and tracert, so it'll tell both the performance and where things go wrong) - it's very simple - and when you start your next session, you set it to ping 8.8.8.8 and let it run for the full duration of your poker session. If you then send me the result from this as well as your log file, I can advise you further and/or investigate internally. If you can't attach to a PM, just upload to wetransfer or dropbox, or I can give you my email.
NB I don't know where you're from, but our servers are in Europe, so if you're for instance in North America or Asia, that would also explain it, as it'll naturally cause a high ping and make the connection much more fragile.