LOL @ the sticky notes "HUD" , let's take it a step further and use these smaller color coded sticky notes


You can't use these on PS tho, too many colors, and colors are baaad mmmmmmkay?

All this sticky note stuff is stupid, everybody knows that you can tell a player type by the avatar they choose and this way you dont tag players as they have already done it for you.

Hi Andrew,

please convert my €1 MTT ticket to NL1 Banzai cash game ticket. My alias is LP1995.
Thank you very much!

Hi,

I have one expired double trouble ticket.

Could you please extend it?

Thanks in advance,

username: yupana

Suppose an alias would help.

Alias: PromoCrusher

Hi Andrew,

I am wondering about this one, for the UK tour.......

on the website it says this "All online qualifiers will automatically be placed in the Day 1a seat draw, unless they contact Unibet in advance and request to play Day 1b."

Who do i contact to say i want to play day 1b? (you?) And why do we HAVE to do this in advance? Don't we first need to win a package? it sound weird to contact unibet about, IF i qualify for UKT....i think we should contact them after we win a package? please elaborate

Beacuse i am from the netherlands, it will cost me quite some change to get in brighton and stay there a few days......approx 400 EUR which i am fine with, but i do have the following problem......

I actually prefer not to got to Brighton, because it's already in 2 weeks, and because of the expenses i prefer to qualify twice per event (so i can have 2x 130 Pounds of expenses paid), because only 2 (more like 1,5) weeks left i wonder if i can qualify for the next one (nottingham?) without qualifying/going to brighton, if i win now, will you let me postpone it to the next one?

What happens when i win 2 packages and keep them for me; i plan to only play on day 1b (saving in expenses again), do i get the buyin back which im not using? or do i just pay 2 buyins to play with 1? Not really sure what to make out of the "qualifier info" on the uk tour promo page....

So in short, i am really curious anout what happens when we qualify twice for a event, i want to use the expenses money form both to cover my expenses, but what will happen with the second buyin? (the 220 Pounds...)

Thanks
CarlCox

Oh yeah Andrew,

Not really sure if your new T&C's are legal, when every uneven page is version 1.6 and every even page is 1.5 (probably a typo/missprint), but it's your T&C's.....this shouldn't ever happen with legal documents published to the web, for us to comply with.....
.....just letting you know :P

Been out of the game a while.

Is there a reload/bonus or something?

Hi Andrew,

is there a last chance to extend my welcome bonus a few days.

Alias: JaNor666

Thanks in advance

Hi Andrew,

Could you send me all my January results to my registered email? Thanks.

alias: gahanka

Hi Andrew,

Is it possible to get my starter bonus extended by as much as possible?

Alias: ssaast

Thanks!

Hi Andrew,

can you please send me my results stats for January ( Amount hands, Winnings, bb/100, split by limit if possible).
One of my screen names is: MRSPEW4

Thank you!

I can't quite catch up in one go, so the rest will be this afternoon.

I'll ask our third line guy to have a look.

I recommend replying to that confirmation mail, I'm afraid I don't have details of that.

The latest release fixes some of the stability problems, but microsoft changed the way that certificates are approved so we had to resubmit ours which takes forever. That's why there wasn't a new release yet.

We can't make changes to things like the timebank instantly - it'd need a new release, which is something we can't do except at the end of each month.

You're right, but I shouldn't have done those bonus parts to the SE conversion.

Yeh, that would be fine.

In a few months we ought to finally have the bonus shop, that'll make life so much easier here.

Once MS approve our certificate we can release the "Jan" update which should fix the problem.

The general policy is:

If you win one package to an event via satellites and a second via Challenges or another promo, we can move the 2nd package to a later event, or we can convert it into €2k of tickets.

If you win one package via any method, we can move it to a later event, though the closer we get to the current one, the harder it is move and I can't guarantee it.

If you win one package via any method, alternatively we can convert it to €1k of tickets. This is a reduced amount because we get a lot of value having players go to these events - we think it keeps them as players for longer, and we get good press. This is also why we effectively subsidise UO satellites with overlays at the lower end.

Yes, contracts are signed etc.

I'm afraid I can't as €10 of the tickets are from a UO ticket, and I don't exchange them to non-UO tickets.

Yup, sorry.

These are only provisional at the moment, but:

Brighton: 12/13/14 Feb
Nottingham: 15/16/17 April
Brighton 2nd: TBC
Glasgow: 7/8/9 Oct
Manchester: 2/3/4 Dec

Sorry, but no external software is allowed.

That's always been the basis of the PS strategy for external software, but ours is different.

Nope, afraid not. We've had a few requests for it but it's something that only really benefits mass multitablers. I don't really want to put those players off, but our priority is to keep casual players alive for longer, so that's where we'll spend development time.

This is something I'm interested in - for example, we warned a couple of people last week for using/trying to use a HUD. We've added features to the client that break HUDs when we find them. But we don't publicise it a lot because it's hard to find the right audience for it asides from mentioning it on 2 + 2.

If someone wants to write notes in Excel, fine. It's only programs that interact with ours that we don't like.

What we stand for is keeping casual players alive for longer, and part of that is having a level playing field. We aren't aiming to replicate a live casino - if someone wants to replicate that, then they can go to a live casino.

The reason there's ratholing is that it doesn't change anyone's EV, but it makes some people more comfortable. The plan is to change it so that you can only rathole above 100bb though, but I think it'll be a while until we have that because there're some external deadlines that mean development time is tied up for a while now.

Yeh, I agree. It's best if we just have very simple rules on what software is allowed that interacts with our client: none.

If you mail support they should be able to send you your monthly results.

All done.

Hi Andrew,

I have 25 euro in cash and tourney tickets, could you please change these tickets into 25 euro in bonuses?

Alias: Lestienne

Thank you

Hi Andrew. Can you send me PM with results for January for PLO divided by number of hands and result on each limit I played? Also I played few SNG and would like to know how much of them I won and lost. My sn is ChewTheFat. Thanks.

Hi Andrew ( of Jaimy )

Is it possible that the butlerleague prices are not yet awarded? I was on nr 5 (holeman) and should be get €10. I can not see this in het money history table.

thx

Hi Andrew,

Pls exchange my 250 UO Ticket to :

4x 50UO Ticket
3x 10UO Ticket
10x 2 UO Ticket

Thanks

nickname : l3dz3p3l1n

Hello Andrew,

Can you change my 2 x €4NL4 into 4 x €2 Mtt ?

Alias: Alias_

Thank you in advance

Thanks for the answers Andrew, they were very usefull (also was curious for other people's Q's) and you answered most of them ty

I think it should be a cash ticket, you got that one maybe?

other then that i don't know :P

Hi, last week watched all UnibetPoker twich , you add all tickets ? ( All giving away 4NL ) I have not received one ) Alias ​​- jenky4i5

i got them the 29th, i think its best to send jaime a twitch message tonight when he's streaming, so he can look into it for you. you should have had them already but i'm sure he will sort it

gl

Hi Andrew, thanks again for being here to answer our queries. And I hope you enjoyed your break!
I would like to echo and agree with certain points up-thread.

1) Using this forum as a ticket exchange. It seems an odd use of a public space. Someone asking for their €2 ticket to be converted into another is of no interest to anyone except the poster, (and possibly yourself... And I bet you have better things to do!) Surely this could be done via a sub-forum, or even via PM?
ps, I noticed you mentioned a “Ticket shop” earlier today Excellent plan!

2)Auto sit-out. This is the single most infuriating thing about Unibet and the one most likely to make me leave for another site. Perhaps because I play Omaha (badly), and need a bit more thinking time! This is most tilting when I win a hand, and find myself sat-out on all tables, including the one I have won on. This is basically an extra rake/tax by Unibet, and I resent it very much. Ps I rarely have more than 4 tables. And I have no objection to being booted from a table after 480s (?)of inactivity, This seems perfectly fair. It is the auto-sitout after about a microsecond that really grinds my gears!

3) I joined in a Wednesday twitch session, hosted by 'Squid'. He was an excellent host and I enjoyed much more than I thought I would. I only came across it by chance. It might be a good idea for you to publicise these more widely, either on the client or by email when these are going to happen. I only found out that there might also be one on Monday evenings, when I was browsing the Unibet MTT section here on 2+2. More about this anon.....

4) I also had a moan about freeze-outs. This is what I meant; I have not seen this for some time, so hopefully this was a temporary issue!


5) You kindly replied to my gripe a while ago. I must say that I was not too happy with the response!
Of all people, you should know that a poker client (should) make next to no demands on even a low-powered PC. My PC is by no means a gaming monster, but a quad core CPU (AMD Phenom II X4 905e), coupled with 8Gb RAM and a R9 270 Graphics card should be "sufficient" (!!!!!!!!!)
(Most of the processor intensive work/calculation is done at your end, and most of the graphics are "pre-loaded")....
And usually it is sufficient, I have no problems with other clients, Coral etc...
But with only four tables open, Unibet is hogging a huge % of my PC's resources.
I left the PC whilst logged in to Unibet the other day, and as is normal, after a certain period, I was auto-logged out. Even in this state, client open, no tables active, logged out, the client was STILL using a large chunk of PC resources!
I thought that this might be because I have Windows in a virtual machine running on a Linux host.. But! During the above-mentioned twitch session, other people were mentioning similar issues.
All of them using AMD CPU's!!!!! Could you please refer this to your tech dept? I can provide metrics etc on request, but for now, here are a couple of piccies..
This first is with the client open, but logged out. No other programmes running except process explorer, and AV etc.... But Unibet Client is using 80% of PC resource!
(Shortly after this pic, my GPU fan switched on, which it NEVER does except when playing graphics-intensive games etc, but often does with Unibet client open.) .


Exit the client, and some seconds later..

PC is 96% idle.


And here, just for comparison, is the Coral client, also with no tables open:

Coral client using 5.7%...

Something is plainly very wrong indeed!

Thanks again for being here!

ps here is the older post and response... I would appear that I was slighlty tilted when I posted, my apologies

Hi, I made a sports bet of 5 euros last friday but haven't yet received a password or tournament ticket to the monday betting freeroll, did i not qualify?

alias: andr1

hi,

thank you for the tickets for my ub package. The 250 euro travel expenses has been put into my account despite me taking the tickets. Is this intentional. If not feel free to reclaim the booty

alias fng