it keeps crashing for me, it just shuts down every time after a few minutes....And I have also got the not being able to sit in bug. Is there anything I could do about this, it is very annoying, the software is extremely unstable if you ask me!!!!Ok so apparently windows 7 is the problem. Will windows 7 ever be properly supported?> or else i will be forced to withdraw again

Hey insider19, I think the best explanation I've given so far is here: https://youtu.be/ve05Iy_Pgks?t=1127

I do kind of gloss over this in the video, but obviously, in addition to the consultants mentioned and the features/policies focused on prevention, we'll be doing a lot of investigation internally.

Hey, broe. Hopefully, you'll be one of the people who's issues are resolved in our next release. I can't promise that, but we'll keep making updates to the software until we're not seeing these issues from anyone. Sorry it's not working well for you yet

Signed up yesterday and had the program crash 3-4 times mid hand over 3 hours of play Super tilting when you have just made a c-bet after hitting the flop. No idea whether I won the hands or got timed out after a re-raise.

Hi Humesy,

I'm sorry to hear you're experiencing crashes.

Can you please email support@runitonce.eu and explain your situation. It would be helpful to know your operating system, what happened leading up to the crash, and your experience after crashing.

As far as the hands where you experienced a crash and potentially lost money:
Please provide as much detail as possible on the hand(s) where you crashed mid hand, such as hole cards, action, time of day, stakes, and any other valuable information. Our support team will review, provide an update, and award funds accordingly.

Again, apologies for the issues you're experiencing. As Phil mentioned above, we're working on releasing another update soon and we'll continue to provide updates until no one is reporting these issues.

Hey everyone,

This weekend we're hosting "Saturday Sprint," where we'll be giving away €400. We'll be awarding €300 euros to the top 11 players who play the most hands on Saturday. We'll also be giving away an additional €100 via a random draw.

Top 11 payouts:
1st place: €100
2nd place: €60
3rd place: €40
4th place: €30
5th place: €20
6th-11th: €10

Random Draw Element:

10 Randomly Drawn Players: €10

-Players receive 1 entry for every 25 hands played on Saturday.
-Players can only win 1 random draw, but can win both a random and leaderboard prize.

To participate and be eligible for prizes, players must opt-in again before the promotion ends by sending an email to marketing@runitonce.eu from their registered RIO-P email address with the subject "Ghil LB"

Terms apply.

I've got to admit, winning a 1600bb pot with T3o certainly gets the old juices flowing.

Definitely a big fan of SPT now.

Those are annoying requisites to opt in, should be able just clicking a button or just playing, like every other site.

I really like the site actually, the splash the pot and the anonymous stuff really adds something to poker. It is a great concept really. The software is also very playable. But OMG so many bugs, i randomly lose connection while i can still surf on my internet and the software very frequently just shuts down and the sit out bug is also super annoying, if you could fix all these bugs you have a real good concept in your hands!

Playing more than 4 tables and client starts lagging. Is this a known issue? Are you going to fix this in the next update? Are you going to support W7 with the next update? If not which OS can I use?

I play on W7, is that the issue why it lags or does it lag for other OS too?

It also crashed once whilst playing a 1.30h session. I guess that is because of W7?

Can I use hem 2/ pt4 to import hands for review?

Bink! Nice hand!

Hey Smokedtruth, we hope to make the opt-in process easier in the future.

Hey broe, it's great to to read you're a fan of our concepts and features but it's not so fun reading you're experiencing issues with our client. I apologize for the issues you're experiencing. Our team is working on another update that will help performance and stability, along with addressing various bugs. We hope to release this update soon, and we will post an update in this thread when it's available.

Hi White_Gatsby,

Sorry to hear you're experiencing lag issues. We're working on an update that will improve performance and stability. We're exploring the possibility of fulling supporting Win7 but at this time I don't have an estimated date of arrival. When the next update is available, I'll provide a post in this thread highlighting the improvements.

Currently, hand histories are disabled. As soon as Hand Histories are downloadable we hope that the developers of tracking software support our format. If you're using a specific tracker already it might be helpful to contact the developer and request support for RunItOncePoker.

I have upgraded my OS to W10 home. Here's my review!

It still lags but slightly less so than on W7 but 6 tables it's laggy.

Honestly! While W7 was laggy, it didn't crash on me, except once. Now I have just witnessed 3 or 4 crashes, can't even remember! At least 3 within 1 and half hour session. Couldn't even be bothered to open the client again. Crashes mid hands as well, totally unacceptable!

Sitout probably 5 times! Sometimes it will let you back in with the green box, other times you have to close the table!

What else, ahh the preflop time bank isn't long enough, I can barely play 6 tables, while I can easily play more on other sites!!!!

One more thing, the buttons are not responsive enough! Guys, seriously how hard is it to get even the most basic of things right?? Really baffles me, all you have to do is look at Stars, you have the god damn blueprint and you guys still manage to **** it up, what an utter disappointment, seriously!!!! Phil while you are a pro at poker, what you have showed us so far, as a poker room operator, FISH!!!

What else...This is not about glitches and very poor player performances! But can you believe I just had 3 quads hands against me and I even had quads myself in 1 hand!!! in 1 and half hour session 4/5 tables. 1 hand I had top boat Aces.
Next I had quads Kings, and he went runner runner Aces. And another random quads!

I got over boated once in a 3bet pot on 6787Q, he 3bet obv Q7xx.
I got 3bet pre in a 5 bb splash (i mean 5bb boys) the guy obv has the 882j and makes a set while I have top 2 pair!

I almost forgot I obviously turn a Q on A22 vs a complete monkey that never has it, now decided to bomb flop, turn and riv with, you guessed it top boat AAxx.

Obviously not rigged but with the added software man that's some tilting ****!!

Wanted to add this as well:

Edit this in!

How does the game feel at RIOP?

I really hate everything about this site right now! Their's no connection at all, some people were saying it feels a lot closer to live poker, what a complete horse**** lie! Let me tell you, you play on anonymous tables and it takes all the social and personal fun out of poker. Think about this, I usually build up quite an archive on players, and when they return a day later a week later w/e you have build up a connection with that player, you have reads on the player, you have history with the player, you have DEPTH, I can only assume the other players have something similar with me, that online character becomes alive, a real player, just like LIVE poker.

It's the depth that makes it feel like live poker, not the other way around with some gimmicky stp that then suppose to make the game loosen up and remind you of live?? Really?? I call BS. You want the game to be as authentic as possible, that would mean no anonymous tables, no random money added, like wtf, how can you even consider that as a pro player??

At the very least give players the option! You still see more players at regular tables then you do anonymous tables at other sites, why is that. Perhaps both fish and pros like these tables!

This anonymous crap removes all that personal touch and replaces it with silly avatars that change every 10 hands, like you are suppose to make something from that. I picked up a few hands and was a maniac on 1, a nit on another, a loose aggro on another and tight aggro on another, yep 4 different styles on 4 different tables, yet that's complete bull**** obviously, as I play the same on all tables!

I hope they fix the lags, sitouts and freezes, well I hope so for them, but just going of the complete utter ignorance of their programmers, I won't hold my breath that they will be able to fix it!

What I don't think they will do is change the way their site operates. While you might of thought it to be unique, man, why make it so complicated! You have Stars killing themselves, Part Poker with useless software and way to high rake... you have the damn blueprint on how to do it, 2007 Stars, no need to change anything at all. A simple yet functioning site, good Vip program or rake back and lets go baby. And what do you do Phil? You butcher it completely, worse then ACR or Bovada, hell worse then some crypto poker sites. From a Poker player that played on Stars for years, on Full Tilt.

This site could not of been your dream site? For real man, this is absolutely pathetic! Sorry for the harsh words but I hope it will hwlp, you seem to have a lot of yes man in your camp, that think what you have put out is great, well let me tell you brother, it's a crap piece of **** right now.

The whole idea with splash is crap and obv the software is crap. Hope you learn and do better, this is a fail, 1 out of 10! You had the blueprint for christ sake!!


I'd seriously look at your programming team, find somebody decent to lead, before it's too late, you can't be hiring from fiverr bro!!!

Another thing, why are waiting to do a big update? You should be constantly fixing and updating your client, as a security issue as well as improving the client! You could of easily sorted a few problems by now, instead you are waiting and postponing and trying to get them all in 1 big update. Set milestones and goals and, break them up into manageable chunks brother!"!

New Error? I am playing 4 tables and trying to add more and it says you ahve reached table max??

It has actually gotten worse today. Numerous crashes and freezes. I can't reenter the game if I get timed out. Sometimes I can't enter the game full stop. Just waiting despite 20+players in the pool. I am running windows 10

Can you mute all the emotes??For everybody!!

Betslider just randomly doing ****, like it's on a magnet but im not pressing any buttons, just hoovering over it

Hello everyone,

As most of you know, it’s been nearly 2 months since we opened our doors to the public (February 6th). It’s been an exciting, fast-paced experience for our team, and we’re grateful for all the feedback and support we’ve received so far. With that said, we felt it was time to share our own feedback on this experience with you.

Phil’s first update on running a poker site has arrived. Phil shares his feelings on the last two months and provides an update on our plans moving forward.

Thank you for sharing this experience with us!
Long Live Poker

Still don't get why RIO made that **** with anon and the avatars. I am more than sure that RIO could have had a way better start and i know that making the site HUD-free and anon wasn't planned from the start. Look good at the numbers of Unibet as this is where it tops out for RIO.

...or maybe they just don't want to play anon with that weird avatars?! Ever considered this option? For me RIO was dead in the very moment you announced those "features".

Those avatars are really annoying and a player should be able to remove / disable them. Can't find a single reason why you shouldn't be able to remove them. Personally I don't want anything distracting on the table like avatars, speechbubles etc. If you like them keep them if you don't then you block them like other sites.

Not sure if you are aware but I played 5-6 tables and the client crashed 8 times on me during 3 sessions, I then decided to play 4 and it became much more stable, only crashing once I added a table. Seems the client can't handle more than 4 tables.

I have windows 10 home and re-installed the client.

Not only did the client crash ie, just completely close down, it also sat me out like 10 times and it won't let you sit back in, have to leave table and rejoin.

They haven't got a disable button in settings, though I would imagine that it will come soon. I find the speech bubbles annoying too, rather not see them tbh.

Hi White_Gatsby,

I'm sorry to hear you're not a fan of our software and specifically anonymous tables. As you experienced, you can have a different expression on every table due to the fact you are anonymous on every table. Every table is a fresh start. Avatar expressions are based on preflop statistics and the statistics for each expression can be found here.

The issues you're running into definitely make the experience much worse. The sit out issue is our biggest bug and our team is working on an update for this and we plan to release the update as soon as possible.

Regarding the timebank preflop, the time bank doesn't automatically engage until you have VPIPed. We've had a few requests asking us to automatically engage this preflop, and we're discussing internally.

As far as the lag and crashes you're experiencing when you play 5+ tables, it would be beneficial if you sent your file logs into our team. They can review and provide possible solutions. Plus, this will help our team review and make improvements. Information for gathering your logs can be found here. If you chose to do this, please email them to support@runitonce.eu

If you lost funds due to crashes, please email support@runitonce.eu and provide as many details on the situation as possible. What lead to the crash, date/time of the crash, stakes played, hand details, hole cards, action, etc. They will review and provide an update on the situation.

Our team is working on an update that will improve performance, stability, and various bugs. We hope to release this soon and we hope you'll test out the software after the update and provide feedback.

It's not W7 problem, I have W10 home and it constantly crashes on and I also have the "can't sit back in" and I also have a connection is lost, which after a few seconds reconnects but sometimes then puts me in sitout mode and then can't sit back in!!!

I would like to make my own decisions about the players ty. Is it possible that I could turn them off at some point in the near future? I believe I'm not the only one who dislikes them so option to play without them makes a lost of sense imo.

Hi FR-NIt,

Please see Phil's post "Laying the Groundwork" where he discusses our HUD Policy, Table Aliases, Dynamic Avatars, and provides context on how/why we made our decisions.

Hey KossuKukkula,
We have had a few requests from users asking if we can implement a feature that allows you to disable Dynamic Avatars. We're having internal discussions and if/when we implement such a feature, I'll provide an update in this thread.

Currently, we don't have the option to mute all emotes. Overall, we've received positive feedback regarding our chatting system. We don't have any immediate plans to disable the feature. I've passed your feedback on to our team and I'll keep you updated if we implement a change to this.