Hi Sorry missed this earlier!
Its per hour - so you can take advantage of all three happy hours daily.

Thanks

Colette

I'm getting a
"The connection between your computer and our servers does not seem to be secure"
for the first time, and Support has confirmed that others have this problem. Has Support's suggestion to go through the entire re-installation steps worked for those who have this problem?

There is now a definite issue. I deposited £1k on bwin on 8th August. After receiving the funds I was advised my account would be locked within 72 hours if I didn't provide ID. It was locked in less than 48 hours but after a few days of backwards and forwards I provided all the necessary ID and my account was opened again.

The reasons for me depositing on bwin no longer existed so I tried to withdraw my funds on the 13th August. I received an email advising it could take 3 business days. When I checked on the 18th August I seen that the withdrawal had been 'reversed'. I emailed support regarding this and haven't had any response, despite the fact I was receiving replies within a few hours when discussing ID requirements.

I then attempted to withdraw again on the 19th August and received an email advising it could take up to 3 days. On checking my account I see that the withdrawal has again been reversed with no explanation and still no response to my email of the 18th August.

This is now very concerning.

Did you check your spam folder? You should've received an email with explanation obviously. I'm guessing they reversed it because you deposited and then withdrew without playing any. They have (or at least used to have) a rule that you had to play (iirc, 15% of the deposit amount) x partypoints before you could withdraw. I can't find that rule from their website right now, though.

I'd go to live chat and ask what's up.

Ah, found the messages in the spam folder thanks.

'Dear bwin customer,

We have received your withdrawal request for 1,000.00 GBP.

We have noticed that you are requesting a withdrawal without adequate game play after your last deposit.

We encourage our players to make deposits with an intention to play and not to withdraw soon after. Thus we have proceeded to cancel your withdrawal request and put the funds back into your account.

This is a system-generated e-mail - please do not respond to this message. If you have any further questions, don’t hesitate to get in contact with us: www.bwin.com/en/account/contact

Sincerely,
Your bwin team'

The price of the bet had dropped substantially by the time it took to reopen my account after verifying my ID so I no longer wish to place a wager. It seems ridiculous that they can then just withold your funds.

I'm sure you aren't the first one that has happened to. Try to make your case to them (I'm guessing you haven't explained to them why you withdrew without playing?)

I have now. Thanks.

what is considered adequate game play after making a deposit?

That's a good question. After providing all the required documents and ID, there shouldn't be any reason you can't withdrawal as little or all of YOUR own money.

Exactly!

Unfortunately that's not the case. These procedures exist primarily to prevent money laundering. The problem is that the money you're withdrawing is not the same money you deposited. If people were allowed to deposit and then insta-withdraw the risk of Party's (or whoever's) services being used for money laundering would be unacceptably high.

So why does my bank allow me to deposit x amount of money and then withdraw it the next day but a gambling site doesn't? Especially as I can deposit a good bit more in a day than a gambling site allows.

Because it's still the same money with the same origin. Any money withdrawn from a gambling site (even without playing) is seen as money won from gambling with no other traces.

I don't know whether that's relevant here. Indeed, from a legal point of view (at least in the UK) it may well not be true.

The material difference is that your bank is set up and licensed to operate as a bank. For that reason everything it does (including every security procedure) is geared towards allowing you to deposit and withdraw money whenever you like.

The problem here is that a poker site is not a bank. It is set up and licensed to allow you to deposit money for the sole purpose of gambling. Instead, you (Husker) are trying to use it as a bank and not to gamble. That creates legal, practical and regulatory issues.

No, I'm not trying to use it as a bank. If I was I would be expecting to earn interest, be able to pay bills etc from it. You wouldn't deposit money on a gambling site to use as a bank.

A poker site may be set up and licensed to allow you to deposit money for gambling but it should also allow you to withdraw that money rather than forcing you to gamble it. Especially if there is a good reason you don't want to, i.e. the bet you wished to place is no longer available.

I'm not suggesting that your intention was to use it as a bank. But the fact is that what you wanted to do is de facto using the site as a bank. That causes them legal/regulatory headaches, as I said. Terrible though Party's CS is, your situation is one where they haven't really done anything too far out of line.

As was suggested to you earlier, explaining exactly why you deposited and want to insta-withdraw may help. Without that explanation you are just one big money laundering flag, I'm afraid. It's not just the way Party works, it's the way the world works.

I mean this cashout playthrough requirement rule is clearly stated in Party and all other sites T&Cs, they've done nothing wrong here. APart from the regulatory requirements, they also lose up to 3% on cashouts and withdrawals.

It is definitely not how the world works. SuitedAce e.g. helped illegal players to launder their illegal winnings.

And Neteller and Skrill process transactions from customers which are not allowed to do this due to local legislation and contrary to their own terms of service.

The reason why poker sites require a certain volume of play is because deposits and withdraws cost them money.

Why would deposit $500 with Neteller and withdraw $500 with Skrill money laundering, while deposit $500 with Neteller, play a certain volume and then withdraw $500 to Skrill would not?

I'm pretty sure that even with an explanation they can't help. He will almost definitely have to generate rake. 15% of the amount you want to withdraw in points. Example. $1K to withdraw: 150 partypoints must be earned

Not all sites work like this at all...

You're right, but this one does. Party is unique in a lot of aspects. I've encountered the same issue with withdrawing once half a year back. That 15% not only applies to deposits but also to inter-account transfers.

Stars doesn't allow any withdrawals for 48hrs after a deposit and will ask for explanation in similar case for sure (unless you have more deposits than withdrawals in case which you get your withdrawal instantly as the deposit is just reversed). They also require 15% in VPPs after inter account transfers.

If you were the site, wouldn't you want to know why your customer deposited 1000 pounds and then wanted to withdraw that without playing any? I don't think was stated what deposit/withdrawal methods he used. If he used credit card to deposit and then wire to cashout (for example), it would be free for the customer while Party is eating some fees.

Bwin had emailed him so if OP had seen the email, this whole thing wouldn't even be here. Why it went to the spam folder is anyone's guess.

Dear Partypoker, it's Sunday already.

Stars was the site I was specifically thinking about and no, they don't insist on game play.

I often put money in and withdraw without playing any, to take advantage of bonus' and stuff and never had a problem

[x]-brag: bought it and FT'd, 35% rakeback