Party's response:

Dear Simon,

Thank you for contacting Customer Service.

I am sorry for the difficulties encountered.

As advised in previous correspondence we have experienced technical difficulties on the 14th of July, however not all games were affected by these. This is why your tournament $5,000 Gtd Rebuy10/0 2301388 has not been paused, neither cancelled. Even though you were disconnected you managed to re-connect after wards and continued playing. I can see that you have went all in hand #10673779332, lost it and thus finished 26th in the tournament and won $35 USD from it.

Since there was no issue with the tournament at our end we can not offer you refund.

In case you have further questions, we will be more than happy to assist you. We are available 24/7 by e-mail and phone.

Thank you for choosing us as your online gaming site.


Best regards,

Abbie

Customer Service


The bolded is just LOLbad.

**** Party, I'm looking elsewhere.

If the party rep ever shows up, thanks for nothing:

I’m sorry but that’s just ridiculous. You don’t consider the fact that none of the entrants were able to play for large parts of the tournament to be a problem with the tournament? I was told in previous correspondence that the tournament was not paused because it could not be paused, now you are saying it was unaffected? I fail to see how user connection issues to your game servers can affect some tournaments but not others. What if a user is playing in multiple tournaments? Some are apparently affected but others not, this means absolutely nothing as he can’t connect to your game servers anyway.

I would have been happier if you’d just acknowledged the **** up and apologised, rather than say there was no problem at all!

The 5k guaranteed was affected by the technical difficulties because those participating in it could not connect!

Yes, I managed to reconnect.... after an hour and a half of the tournament, with a stack of 950 chips, blinds at 100/200 and no option to rebuy or addon! Are you trying to tell me I was unaffected by the technical difficulties? Are you saying the same to people who did not cash? If so I feel even more sorry for them. I don’t know if you play poker yourself, but if not ask someone who does whether or not missing out almost the entire rebuy/addon period and reconnecting with an M of 3 is “unaffected”.

“Thank you for choosing us as your online gaming site. “

Not anymore. Your support team either really don’t understand the nature of the game(which is scandalous in itself) or you don’t care about your customers.

Thanks for absolutely missing my point and alienating a player.

the above posts show the party support is clearly lacking.

either that or their management are a bunch of lolcats.

still waiting on a response to my email fwiw.

It certainly looks like they started the promo with a rich distribution of good cards! I got some decent cash cities at the start, but lately nothing but $1 or freerolls.

That said, I doubt that it's all or nothing. Remember that simple economics dictates that third column cities must be hundreds if not thousands of times rarer than the others.

Also got no column 3 cities so far.
I also didn't play the first 2 days of the promo for what it's worth.....

Anyone got London or Paris in column 1 after day two?

1/2 a mirrion bbj

#mbn

same, only have

Dont have a boatload of cities, but should have something for 221 of the ****in things

Nope, also missing Ottowa and Berlin

so sick, i'd just logged in to play and saw it come up in the lobby, wow i want to win this thingy!!

would've been LOL if it got hit while half the players were sat out during the problems

This is what I just got after Wednesday's disconnection problems:

Blame anything but don't say that there were no technical difficulties...

I like this 24/7 email support that doesn't answer for almost 24 hours, and i'm not asking them "why is rake 6% and it's not 5%", or "how do i change card color"...i'm asking them to unblock my f-ing account

I don't really care what they reply. I'll just keep writing untill they're fed up with me. At some point it's gotta be cheaper to pay me than pay for an infinite amount of hours of customer service.

If leave Party idle for a while, I lose connection and must click ok to reestablish it. Is this normal? Bit of a pain.

that's ridiculous...their support is probably the worst on the market! i have no idea why they keep ignoring me...i just need my account unlocked and my password recovered to me somehow as i forgot it...and they do not respond me...FOR 2 WEEKS... cmon! this cant be real - one of the leading gambling companies?! **** really?

It's a new 'feature' they put in a while ago... really annoying.

Got a proper response today and they are looking into it.

Took them two days to realize what a frigging mess they got themselves in with this server/software problem.

gr N

This thing is EXTREMELY annoying. You cant bring other things in front of it, and you have to click it every 15 or 20 fkn minutes. I hate it.

So, i think most sites have to choose between simply cancelling and offering a refund of entry fees, cancelling and offering winnings based on chipstack size at the time of the problem and not cancelling at all but let the players reconnect and play. Which do you guys think it should be or should it be something else?

Cancel, ICM payouts. Seems easy.

Maybe all column 3 cities were awarded during the first 2 days and there simply are not any left.

If a tourney ends suddenly due to a bug, I think the Party system is about the best possible. Large and small stacks are slightly favoured compared to average stacks, but it is still reasonably close to mathematically fair, and unlike ICM it is very easy for everyone to understand.

(Party system: half the remaining money is split evenly between everyone who still has a seat, and the other half is divided proportional to chipstack. You can see it's not a million miles away from ICM.)

If some players can play in the tourney and some not, you have a real problem and I don't see any obvious solution.

is it normal to wait more than 24h for an answer from customer support, especially if it's about pretty serious issue

FWIW, re: Tourneys not effected, stop being ******s party!
http://forumserver.twoplustwo.com/54...-mtts-1067552/

you've been told to call their toll free number, haven't you?
I hope the fact you haven't done it already isn't because of not using your own account or sth
just saying