Profits were down from 29m euros in 2009 to 19m euros in 2010, although the casino, sports betting, and bingo profits were up. There were a few able to log in and steal the blinds last night. They wont want to give the money back, and Party Poker were obviously unable or unwilling to pause the tournaments or cancel them in time. If those who stole the blinds keep their profits, how much would it cost Party Poker to compensate those who lost out? It wouldn't be too much out of that 19 million. Compare that to the damage done to their reputation and bad feelings brewing with online poker fanatics. With FT out of action this is a time where they could have built a stronger base.

blurgh, constant dc's playing cash today.

Party's ad on 2+2 for their rake-free promo doesn't go down, so at least there's no disconnection problem there.

However, if I were a restaurant owner and didn't have enough wait staff to properly serve my current clients, I am not sure If I'd run a promo to try to bring in additional customers.

lol so in your opinion a site having disconnect problems and dealing with it horribly is worse for you than a site that first screwes their US customers, were very slow in processing their non US customer's withdrawals and then just closes down completely without any advance warning etc etc etc is somehow a better site?

"i don't have any word."

I'm going to guess no. Their server has screwed up multiple times over the past 6 months. I've complained numerous times but it just doesn't seem to be a priority. In their defence I've never been significantly out of pocket as a result (although a couple times they only refunded buy-ins and not lost equity).

fyp

one easy tip is not to play 24 hrs after their update though it seems they have more problems than usual at the moment

also it is obviously easier for cash game players to stop playing than donkament players

if you have an email you want me to send to party on your behalf i am happy to do it. keep fighting against the idiots

First of all i have my money on FTP as well like US cusotmers....so i'm with u....then i meant just about software...that's all

i understand. the way you just said it was a bit weird

of course their software is much better

anyway hope you get your money back there

Hi Guys,

There is the chat i had with Luke that night..after 1 min..the connection was gone. now..ur english is better than mine. Please...in ur opinion a player can understand that after 15 mins can go away beacuse the tournament is cancelled or not?


MASSIMILIANO: hi
Luke: hello Massimiliano
Luke: how can I help?
MASSIMILIANO: i was talking with ur colleagur , i was playing on 2 multitables tourneys
MASSIMILIANO: $30 6 max 5k..and $99 rebuy 30k when suddenly the system said: lost connection
MASSIMILIANO: but my internet was working well
MASSIMILIANO: and before that all players on my table lost connection too....
Luke: yeah - I just spoke to my colleague
Luke: about that and he mentioned the chat dropped
Luke: listen - for the time being I would recommend staying logged in
Luke: give it a bit of time
Luke: and in case you are not refunded properly
Luke: get back to us
Luke: so we can issue a refund
MASSIMILIANO: ok
Luke: I am really sorry for the inconvenience - just give it some time
Luke: and get back to us in case it doesn't work out for the best
MASSIMILIANO: yes..it's not fair even if the refund..i was 15th..and btw..i want to play and if i chose u....i want to have a reliable site
Luke: you will be compensated based on chip stack
Luke: so you should end up getting a proper refund anyway
MASSIMILIANO: it wasn't just my issue, all players were affected, right?
Luke: yes, it was an issue on our end
Luke: we are currently working on it
MASSIMILIANO: ok...can i close and getting my refund?
Luke: well - I would recommend staying connected
Luke: for another 15 minutes
Luke: just in case
Luke: but by the looks of it - the tournaments should be cancelled
MASSIMILIANO: ok ty
Luke: most welcome
Luke: and once again - apologies for that

^^^^ seems pretty fair. Breath of fresh air in ****ty time for the industry.

yes if you waited 15mins and it didn't come back you should assume that the tournament was cancelled and that you got whatever chip ev you deserved. or however it works

u know it's not for $100 or $200 dollars..but i don't like when it's not fair the situation and the support answer you with nothing.....

I was playing...it's not fair then resume that tournament and stop. it's not fair..it's ****.....but there is any reference of PP here or not?

trying their livechat now...also not so funny this software.....7th in line but 0 seconds to wait lol


"Welcome to PartyPoker Live help!

Live Help is available only for Real Money Players.

If you are a Real Money user, a representative will be with you shortly. Your position is 7 in the queue. Your wait time will be approximately 0 minute(s) and 0 seconds. Thank you for waiting."

this looks more like it

Live Help is available only for Real Money Players.

If you are a Real Money user, a representative will be with you shortly. Your position is 6 in the queue. Your wait time will be approximately 44 minute(s) and 56 seconds. Thank you for waiting.

Dear PP-Team,

please do me a favoru: when I am taking a note on someone, and the action comes to a different table, the cursor always jumps to the table with the decision, even before I have finished taking the note. this is really annoying and could easily be fixed.

tx

any1 know why the top section of my pp client changed language to spanish? instead of balance i have "saldo" etc. did i click something by mistake?

sigh still waiting 2d in line now for god knows how long

sometimes chat ive noticed is just not answering for 45min+ although they usually insta pick up...might be best to wait

if its urgent you can always call the toll free numbers

same here, but mine changed to French lol

I have a feeling they just let me hang in there. More than 90 minutes now.

I'll try again tomorrow.

I just wanna know why they didnt cancel the tournies and why the software kept saying....everything is very good.

That is what is really disturbing me

Gr N

I can only come to one conclusion....they know its me

Almost two hours now...sic.

gr N

Just call them. Sheesh. It's free, and you get through to someone straight away.

just dont wait m8.3 days in a row,i leave it on purpose for 3-4 hours being no1 in the queue and didnt get an answer.

The funny thing is,that a friend of mine,whenever he asks for live chat,after 2 mins he is talking with them.i mean wtf?and trust me i have paid so much more fkn rake than he has.