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[PartyPoker] Ex-Official thread [PartyPoker] Ex-Official thread

04-20-2017 , 06:33 AM
^ same nl50 6m table Orlando, it is bugged, can`t sit in.

There`s been a problem last 3-4 days with tables spawning, sometimes when i open a table it wont show up in the lobby, sometimes new tables wont spawn for like 5 minutes or so.

Had this problem last year also and i reported it here.
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 08:54 AM
I had the same problem when trying to sit in an open seat at a PLO table.

"...not possible to transfer money..." error.

Tried repeatedly only one open seat and wouldn't let me sit. Eventually I gave up and went to PokerStars and played some poker.

wp Party poker
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 10:28 AM
hi there

i did not got the "superwednessday" bonus of 35$ and for the daily spinner promotion i should get 30 freespins, but for some reasons i only got 15. i tryed to contact the partypoker support several times, but no answer or anything. whats wrong there?

i did everything right and investet my own money, fullfill the bonus conditions in the right way, but they just irgnore me...

greetings
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 10:52 AM
Hello,

I don't know if i'm in the right thread in here.

Is it here we can report questions/problems for Bwin belgium or is there a specific Bwin thread somewhere else ? (i searched but didn't find anything).

Thanks for the help
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 12:27 PM
Quote:
Originally Posted by Mynona
Hello,

I don't know if i'm in the right thread in here.

Is it here we can report questions/problems for Bwin belgium or is there a specific Bwin thread somewhere else ? (i searched but didn't find anything).

Thanks for the help
bwin is not on here
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 04:15 PM
What is going on right now? System is frozen, not disconnected. Timed my hand out and can't log in now


Sent from my iPhone using Tapatalk
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 04:20 PM
Says "we are experiencing technical difficulties, please try again later" also said I logged In on a different device and closed the client. I didn't log in elsewhere either.


Sent from my iPhone using Tapatalk
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 04:27 PM
back to normal... for now ;o
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 05:53 PM
Quote:
Originally Posted by Street Urchin
Is the support team taking a lot longer because of the Millions event, or is ten days+ the normal timescale when e-mailing? I tried using Live Chat as well, because there's no acknowledgement. He told me he'd let me know about my bonuses in 48 hours, but that was last week
Customer service have sent me a response now...
[PartyPoker] Ex-Official thread Quote
04-20-2017 , 07:32 PM
Yep can't log in and yesterday wouldn't let me sit at normal tables, Kept getting this message Thought this was maybe cause of my currency being in CAD but guess not.

Last edited by rodgethat; 04-20-2017 at 07:37 PM. Reason: log in worked finally
[PartyPoker] Ex-Official thread Quote
04-21-2017 , 10:00 AM
there are no new 6m tables spawning at nl 50, please fix this
[PartyPoker] Ex-Official thread Quote
04-22-2017 , 08:13 AM
All prices etc have disappeared from my store, so I can't buy anything. Anyone else seeing the same thing?
[PartyPoker] Ex-Official thread Quote
04-22-2017 , 08:29 AM
Quote:
Originally Posted by Deliric
there are no new 6m tables spawning at nl 50, please fix this
Quote:
Originally Posted by thunderbolts
All prices etc have disappeared from my store, so I can't buy anything. Anyone else seeing the same thing?
Can you try a restart - I have no other similar complaints
From my end - all looks fine


Quote:
Originally Posted by Mynona
Hello,

I don't know if i'm in the right thread in here.

Is it here we can report questions/problems for Bwin belgium or is there a specific Bwin thread somewhere else ? (i searched but didn't find anything).

Thanks for the help
There is no bwin thread - you need to reach out to the support team


Quote:
Originally Posted by frankurio
hi there

i did not got the "superwednessday" bonus of 35$ and for the daily spinner promotion i should get 30 freespins, but for some reasons i only got 15. i tryed to contact the partypoker support several times, but no answer or anything. whats wrong there?

i did everything right and investet my own money, fullfill the bonus conditions in the right way, but they just irgnore me...

greetings
I dont deal with casino issues - sorry
I am sure support are not ignoring you - I would suggest you contact them again via live chat


Quote:
Originally Posted by Deliric
^ same nl50 6m table Orlando, it is bugged, can`t sit in.

There`s been a problem last 3-4 days with tables spawning, sometimes when i open a table it wont show up in the lobby, sometimes new tables wont spawn for like 5 minutes or so.

Had this problem last year also and i reported it here.

I have the tech team looking into this


Quote:
Originally Posted by alfa3ET
25NL , full ring - Table called "White Horse" is bugged for a few days now.

Waiting list is still not working, what forces me to manually look for tables with 8 players out of 9. White Horse is always there on the last 3 days. It is never full.

BUT, when I try to take the 9th seat, it doesn't allow me. Some message saying it was not possible to transfer my money to the table.

I was able to sit there when the table had 7 players only. I was the 8th. And amazingly for 3 hours, the table was never full with 9 players. So clearly, no one is able to be the 9th player on the table.

What kind of shady things are happening to this table? What PP is doing behind scenes that creates this kind of bug to only one table?

1- Waiting list not working.
2- One specific bugged table, while others work fine.
3- Anonymous hand history only for cash games.

All these things are starting to make me really worried about 2 things:

1- IT competence of PP
2- My own security


Is it time to withdraw my money and have just a few bucks for daily play?
As above- I have asked tech to look into this as urgent
Thanks for bringing to my attention
[PartyPoker] Ex-Official thread Quote
04-22-2017 , 08:32 AM
Quote:
Originally Posted by suboptimal
Yeah, there's something wrong with the new restrictions for sure. They are not working as intended, or at least as stated.

$500 cash says twice per week, and I bought one April 4th, one yesterday (April 11th) and it wouldn't let me buy another one.
Looks like this still doesn't work. I get this same error. The last time I purchased $500 cash was Monday, today (Saturday) I can't purchase another.

Last week it worked. I purchased on Sunday (9th), Thursday (13th) and this week on Monday (17th). Not working anymore.
[PartyPoker] Ex-Official thread Quote
04-22-2017 , 08:38 AM
Quote:
Originally Posted by Party_Rep
Can you try a restart - I have no other similar complaints
From my end - all looks fine
Yes, have now been able to restart and that seems to have fixed it. Thanks.
[PartyPoker] Ex-Official thread Quote
04-22-2017 , 01:34 PM
Quote:
Originally Posted by Rechnerstrom
Looks like this still doesn't work. I get this same error. The last time I purchased $500 cash was Monday, today (Saturday) I can't purchase another.

Last week it worked. I purchased on Sunday (9th), Thursday (13th) and this week on Monday (17th). Not working anymore.
The only thing that I achieve with this issue is to receive more mails from support asking me the same things over and over.
[PartyPoker] Ex-Official thread Quote
04-22-2017 , 06:21 PM
Been having issues with my GoPlay Mastercard ever since i got it from you guys which was like 6 months ago. Still haven't been able to use it and all i get from support is " We will get back to you ". Been waiting months on end for a reply but still nothing so hoping i could get an update.

Thanks
[PartyPoker] Ex-Official thread Quote
04-22-2017 , 10:04 PM
party rep how hard is it for the tech team to fix the notes cap. There is a limit on how many words you can use before it max out and the number is very small. Please fix and make like 3-4x more words the max. How else can someone play poker without a hud
[PartyPoker] Ex-Official thread Quote
04-23-2017 , 04:19 AM
Quote:
Originally Posted by Rechnerstrom
Looks like this still doesn't work. I get this same error. The last time I purchased $500 cash was Monday, today (Saturday) I can't purchase another.

Last week it worked. I purchased on Sunday (9th), Thursday (13th) and this week on Monday (17th). Not working anymore.
I will re raise this with the relevant teams - I was assured this had been resolved in full last week.

Quote:
Originally Posted by rodgethat
Been having issues with my GoPlay Mastercard ever since i got it from you guys which was like 6 months ago. Still haven't been able to use it and all i get from support is " We will get back to you ". Been waiting months on end for a reply but still nothing so hoping i could get an update.

Thanks
Can you please reach out to the customer service team via live chat - they are best placed to advise regarding account financial issues - its not an area I can really assist with - sorry



Quote:
Originally Posted by PaperV
party rep how hard is it for the tech team to fix the notes cap. There is a limit on how many words you can use before it max out and the number is very small. Please fix and make like 3-4x more words the max. How else can someone play poker without a hud
This is likely being resolved in the release planned for the first few days in May - I will however follow up with tech - thanks for the feedback
[PartyPoker] Ex-Official thread Quote
04-23-2017 , 04:30 AM
I was just playing 3 SNG Hero Tournaments and got dissconnected. It was my fault, because my internet connection failed. I switched up to my backup internet (which was working perfect), and software did not let me connect back. After several minutes waiting, I gave up and decided to connect from my phone. I had already lost most of my chips, and obviously lost all 3 tournaments.

I think I am entitled to some kind of refund, since altough it was my fault that my internet failed, it is your fault that the software did not let me back in. It is not the first time it happens. It is some kind of bug you have. Pokerstars, for example, lets you back in instantly.

My username is danielesp32

Thanks Collette.
[PartyPoker] Ex-Official thread Quote
04-23-2017 , 10:24 AM
Quote:
Originally Posted by LikeAA
All stakes added to waitlist (from nl2 to nl10k) - it doesn't offer a single table

The issue is:-
When the list starts >NLas in the picture it wont find a table. Keep deleting the list and closing and re-openng the wait list until when you add a stake it begins HoldemNL for your stake. It the will work and all additions after that will start HoldemNL and it will continue to work.
[PartyPoker] Ex-Official thread Quote
04-23-2017 , 11:08 AM
Boy
I sure can't wait to get my share of the confiscated funds from people using converters, scripts and other AI.
[PartyPoker] Ex-Official thread Quote
04-23-2017 , 11:13 AM
Quote:
Originally Posted by Andyfothershops
The issue is:-
When the list starts >NLas in the picture it wont find a table. Keep deleting the list and closing and re-openng the wait list until when you add a stake it begins HoldemNL for your stake. It then will work and all additions after that will start HoldemNL and it will continue to work.
missed edit time. A typo confused the meaning of a sentence
[PartyPoker] Ex-Official thread Quote
04-23-2017 , 03:02 PM
Quote:
Originally Posted by danielesp
I was just playing 3 SNG Hero Tournaments and got dissconnected. It was my fault, because my internet connection failed. I switched up to my backup internet (which was working perfect), and software did not let me connect back. After several minutes waiting, I gave up and decided to connect from my phone. I had already lost most of my chips, and obviously lost all 3 tournaments.

I think I am entitled to some kind of refund, since altough it was my fault that my internet failed, it is your fault that the software did not let me back in. It is not the first time it happens. It is some kind of bug you have. Pokerstars, for example, lets you back in instantly.

My username is danielesp32

Thanks Collette.

Customer service will be able to assist and advise
Please reach out to them
[PartyPoker] Ex-Official thread Quote
04-23-2017 , 03:32 PM
I feel like the party software looks horrible compared to the other sites because it's got that huge box around the player and their cards, just have a box around the screen name and the chipcount and have the cards come out of there like the other sites, having that huge box around everything just takes up space and makes it look clunky, jagged and boxy, not smooth and clean. It hurts my head.
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