Quote:
Originally Posted by Zordek
Does anyone know if Carbon is paying out now and how long does it usually take? About a month ago my account was blocked for no reason I was just the winning player. After contacting support, I got an email informing me that my poker account was closed. They asked me for a scan of ID, an additional document and btc address to withdraw the funds which I gave them. So far I have not received a transfer and support is no longer responding to emails. I heard it's a common practice on this site to ban regular players but they've reportedly paid out bankrolls so far. Would be grateful for any information or help.
I had exactly the same issue - account blocked with no reason provided. I was still able to login to website and request btc withdrawal. After that, I got email with a request to provide documents to verify my account which i sent them the next day. It was around 1 month ago. Since then, I send them few emails, but didnt get even 1 answer.
They had some issues with delayed payments in the past, but because they dont answer to my emails its a worrying thing for me.
Anyone knows if they operate under any license? Maybe it would be worth to write to those and ask for help with that issue?