Hmm...Does that mean that the game transactions are not totally reliable until after 30 days? How does that work after 30 days, will the missing game transaction appear? How exactly does that work?
I talked to a customer rep again, and they said that after 24 hours, the game transactions for hand histories should be updated.
Quote:
Originally Posted by kahntrutahn
Respectfully, I disagree. They are likely telling you the truth. Often, the data for the prior month isn't fully accurate until about the 15th of the following month, insofar as the back-end reports I have access to. If it's not accurate on our back-end, it very well may not be synch'd up and accurate at the access level regular support has either.
--
Kahn
Hmm...Does that mean that the game transactions are not totally reliable until after 30 days? How does that work after 30 days, will the missing game transaction appear? How exactly does that work?
I talked to a customer rep again, and they said that after 24 hours, the game transactions for hand histories should be updated.
Quote:
Originally Posted by madcatz1999
What do you mean by "missing cashouts"? I'm assuming you mean cash prizes, since game transactions doesn't show withdraws. Is it the entire tournament missing? Or is the tournament listed but with a $0 prizes won? I ask because I capture the information on that screen to keep track of my results and money.
I generally only play STTs, and I haven't noticed any discrepancies (I often check my spreadsheet results against my actual bankroll, but not always). Just wondering if my results spreadsheet might not be accurate.
By cashout, I mean the amount you leave the table with. For example, if you buy in for 50, and leave with 70, when you click on cash statements, it will show as a "cashout" for 70 dollars. Accordingly, under game transactions, it shows as a +20.
What I am saying is that there are many instances where it is missing in the game transaction(where you download hand histories)
For example, I bought in for 50, cashed out for 113, and this was clearly shown on my cash statement as "113 cashout", yet for some reason, it was missing in my game transactions(it would have shown +63) at around the same time frame with maybe a 1 second difference or so, but just skipped it as if it were never there.
Last edited by Mike Haven; 11-13-2013 at 07:45 PM.
Reason: 3 posts merged