Quote:
Originally Posted by myswagsisbig
Those ****er just lost a custumer for good
Same.
And to those saying people need to "calm down" in this thread, I'm not upset about the delayed funds. That **** happens when running an illegal gambling business. What I'm irate about is the disrespect shown to the players.
Today I made my 5th call to support in 4 weeks waiting for 3/14 VFF and aside from the same bull****, today's rep actually lied to me (players with withdrawals from that 3/1-3/18 period HAVE had funds hit their account--just none from this community apparently).
All they needed to do to avoid this getting to the point where they are now losing customers was get out in front of it. Every time I've called support I've told them they don't have to put that line at the bottom of the approval messages "VFF process in 5 to 10 business days". But they choose to and with that, I believe, comes a responsibility to contact your customer once that 11th, 12th, 15th business day comes.
Just an e-mail that gives a little reassurance and a little treat to keep the customers happy and gambling:
Dear player,
Your withdrawal approved xx/xx was part of a batch that is having processing issues. We have been advised to wait a full 30 business days to give them time to process before re-issuing the funds. We apologize for this inconvenience. To show what your loyalty means to our company we have credited your account with $100 and a bonus to clear for another $100.
We ****ing own your American souls and will continue to rake you to deposit play and cashout,
Bovada