Quote:
Originally Posted by Silkje
888poker should not display its content in IE. Are you aware of the fact other browsers exist and in use by many players?
Opening a link in almost every other application will use your default browser. Even in Windows itself. Why not 888poker?
Definitely agree and have stressed this point. Hopefully we can expect some changes in coming updates.
Quote:
Originally Posted by Disorienter
About the exchange rate issue...
Frustration of unsatisfied customers can become your worst enemy.
And for christ sake, listen to your customers! If you send out surveys and get free information on how to improve your business, use it. Customer care is one of 'the' most important things for any company.
Without a doubt, the length of time it takes for some of these changes to kick in can be frustrating to say the least. There are major issues that are discussed in this thread that take too long to resolve, or remain unresolved.
However, the only reason for me being here is to try listen to you guys, bring your ideas back, and try to help in any way I can. I wish I could take the suggestions here and fix them right away, but that's just not the way it works. Most decisions go through a lengthy approval and implementation process. We just have to be patient and persistent if we want change.
Quote:
Originally Posted by the_bridler
Anytime soon u add rebuy/addon checkboxes?
Possible to add more mtt turbos to the schedule past 8pm UK time?
Will pass along the suggestion. Thanks.
Quote:
Originally Posted by raze
K, it's getting late on Friday and no money. It's been over 7 days total now.
So I tried live support to see whats up with this. I sat as #1 in the queue for about 15 minutes before giving up.
So then I tried calling the number that Luckyace lists in the cashier: 0800 404 7748. This turns out to be some call center, which advertises some crap to me for a good minute, and then offers to look up the real number for Luckyacepoker.com.
So then, I call the number they gave me: 1-800-712-3000. Turns out this is a call center for Comcast, with a looping reception that gets me nowhere.
So then, I click around in the Cashier and find this number: +126 84844913. I misread that this is a 'toll number', not toll-free, and find out it's gonna cost me about 24 cents a minute for the privilege of speaking with Luckyace support.
So then, I speak with a lady, who informs me that I need to send documentation proving my identity and address. After having this account for 5 years, and dozens of deposits and cashouts.
Not even an email from LA informing me of this development. I had to track down and contact their support center to find out why my cashout is stuck 'In Process'.
888Rep, if you'd please forward this story to someone at 888/LA who cares, it would be appreciated.
That's gross mate. I'll pass it along. I'll get told that "LA operates independently of 888," but I will make sure they hear it anyways.
Quote:
Originally Posted by BotOnTilt
So yeah, props to 888 for that.
I'm sure they'll be glad to get some positive feedback
Quote:
Originally Posted by sankt
Any news on the danish client? zzz
You'll know as soon as I do.
Quote:
Originally Posted by icallyou604
They are downright stealing as they confirmed they take 20% from the jackpot
Quote:
Originally Posted by Big Mack
Do you mind telling me how you confirmed this? Mr. 888 Rep has told us a few times in this thread that they don't rake the jackpot.
I'd like to know as well.
You have admittedly made unsubstantiated claims regarding the jackpot tables before that were inaccurate. If you are correct, I'll fully support you in getting your messages heard, however accusations do need to come with a bit of evidence.