Five days is on the long side yeah. I'd start chasing them up as they say 3-5 working days iirc.

What's the best way of getting them to reply?

Phone number in the cashier. Email takes forever and it always takes at least three attempts before they stop sending you auto responses that have nothing to do with your question.

Thx mmd I will try

Lol just as I checked I had received it tonight. Thx for the reply anyway

Can you please sort out the uk plo hand historys, its not showing heros dealt cards which is making pokertracker impossible to use

Many Thanks

do i have until the 28th 23:59 of my timezone to get a monthly vip or until 888 poker times zone ?

I reached VIP status, but they don't want to upgrade my account.

So yeah - thats a standard 888 bul****ting just to lose less on rakeback. They will probably update your account on monday when the rakeback for VIP will drop down to 20%.

1st they downgraded my account 2 months earlier from VIP to platinum.

Now 2 months they don't want to upgrade it ...

Any reason given for downgrading? Rules are pretty clear - 60.000 points for 12 calendar months of being VIP. If during this time you do not earn next 60.000 from 1st january you are downgraded. Lest say you earn 60.000 points in june 2014, so you are VIP till june 2015. If in june 2015 you do not have 60.000 points collected from jan 1st 2015 you are downgraded.

What if I made 60.000 points 3 months faster next year?
Instead of june 2015 let's say I made it in march 2015.
Am I downgraded june or march 2016?

You will be downgraded if you make vip later next year. Sooner - you should be VIP all the time. This is pretty dumb cause if youre not some huge volume player and not aim at vip diamond (which is pretty useless at the moment) it is not worth to make vip too fast cause you only will have to make it even faster next year.

How do I become a VIP member?

When you reach the 60,000 Status Point mark during a calendar year, you will be awarded VIP status* and consequently contacted by your personal account manager, available only to VIPs.

Unlike any other poker rewards program 888poker allows you to remain in that status from the moment you earn it, until the end of that current month, and then, for another solid 12 calendar months following, subject to the Terms & Conditions. For example, if you reach VIP status on the 12th of April 2012, you will remain in this status until the 30th of April, 2013. This means for a whole year you can simply concentrate on earning points to reach our highest level – VIP Diamond.
http://www.888poker.com/poker-promot...aq.htm#AnswerF

Apperantly 60,000 points is not enough these days, because 2 months passed by already ... still not a VIP.

Still can't download the MAC version. Anyone who can send me the install file? Please pm me.

deal making at final tables? ever gonna happen? your payout sturtcures are horrifically top heavy as it is for the mostpart

Dear 888Rep,

I think the Battle of Nations promo is a great one, and I like the design of the wheel of which I have to spin to get a prize.

However, I am pretty sure this wheel is rigged, because in the last 7 days it gave me 3 $1000 tickets and 4 "see you tomorrow"'s, considering that the wheel has many more options

Can you escalate this to the programmers and tell them that it's supposed to give one of the shown prizes equiprobably?

You are good.

My score - 1 1K ticket and 6 see you tomorrow

888Rep,

NL400-600 tables 3handed - cap rake 2,5 dollars

NL100-200 tables 3handed - cap rake 4 dollars ( toomuch )

Can you escalate this?

Thanks advance

Not at the moment but it may become possible at some point in the future.

888Rep

Make Payouts less top heavy while you're at it. Places 4-6 are way underpaid.

888Rep,

is there any chance of implementing the Push or Fold format to the omaha hi/lo games? Would be quite unique and an interesting game i think.
As the main omaha hi/lo action runs at $20-$50 it would be nice to have some 0,10/0,20 and 0,25/0,50 games with 5bb initial buyin to see if folks like it or not.

Thanks in advance.

P.P.

Do you hate money?

Thanks for the feedback.
The prizes on the wheel can all be won but are not evenly represented so it's all down to pure chance.

888Rep