Yeah it sucks but I don't see why you can't just deposit $10 and be done with it.

...commented in OP about that point exactly. It's unethical and kinda like being bullied. I don't like being bullied, so 888 won't get another deposit from me unless I choose to give it to them which is highly unlikely.

It's the principle of the thing, you shouldn't be forced to make a deposit and pay vig to access your money that you already deposited and won a tournament with, especially when the site in question is already charging a vig to deposit and withdraw.

On a personal note i'm not playing another tournament on 888 until this is resolved. It is unacceptable that a player with a verified, active account has ZERO methods to withdraw on 888 and this is official 888 policy.

@888rep, please address this issue immediately or I will switch my tune on 888 from 'the best non stars site' to 'scam site'. Your currency exchange vig is a borderline scam already, forcing people to deposit to withdraw money they have already won from a deposit they have made crosses the line. I love you guys, please don't make me trash you publicly on televised feature tables in the future. Just sort out a way for your customers to actually, you know, withdraw the money they have won without making a deposit.

wannabe hero itt

They don't mail checks anymore? Thats how I used to get all my withdrawals due to the fact I never deposited.

Not sure if you're referring to me, if so kindly gtfo, or preferably find me at the tables and lose some money to me.

Also re: checks, check was not an option according to their support. The actual words were 'you can not make a withdrawal unless you make another deposit first'. If this information is inaccurate, please correct it 888Rep

Also, to correct any misconception, Astrogirl23 DID deposit using a credit card, her account was not funded via transfer. She changed banks since depositing and that credit card no longer exists. She was told she has NO methods available for withdrawal despite having an active and verified account and funds exclusively won at the tables available for withdrawal, unless she makes a deposit first. This is unacceptable for a major poker site. That is the issue.

Could you please supply me with your real 888poker user name, thanks.

I've sent you a PM on her behalf with all of the relevant details.

Recieved thanks.

Hi Astrogirl,

First of all apologies for the responses you have received up to this point -I assure you it will be addressed.

What my colleagues have been stating have been partially correct; however they did not give you all of your withdrawal options; so allow me to explain. In line with your request to have the Visa card (that we have on record from your deposits) closed, we have done so. Therefore, your options now for withdrawal are wire transfer or bank draft. In order to process the wire transfer, you will need to provide us with the necessary bank details -this you can do via the cashier.

If you wish to have the money withdrawn to a different card, then there has to be a recorded deposit with that card in our system. Our withdrawal policy states that we credit back to [active] payment methods previously used; hence why this is required.

I hope this explains it and, again, apologies for any and all confusion caused.

Thanks for your help 888Rep, i'm sure she'll see the response when she wakes up. Perhaps some re-training of your customer support team may be in order as the policy was not correctly explained either over the phone or via email despite numerous attempts. I'll get Astrogirl23 to contact you if there are any further problems.

Hi 888Rep,

Thanks for your help, much appreciated.

I have checked this morning and there are now options available for me to withdraw in the cashier which were not available to me when speaking with the previous consultants. Just to be clear I was not informed by Ameena or Audra that these options would be made available in the cashier once the invalid card was removed. Jenane M. from the Transactions Team replied to my email this morning and by informing that my invalid account had been closed. She did not inform me that new options would be available in cashier to withdraw my funds which is rather slack considering that was my issue in the first place. Hopefully things can be improved from your end so no one else has to go through the same rigmarole.

Well, just as an observer over here, but had this issue been brought up in the Party thread, Party Rep would of simply ignored it... So once again 888 Rep, thx for the personable help, it is refreshing to see a direct interaction that actually answers/solves issues.

Now my question, for you, or anyone else reading this thread. How much is the exchange rate taking by 888 for depositing/withdrawing? For, being a Canadian, I made a deposit of 1000 US$ and withdraw exactly the same amount, about 10 days later (considering the wait period and 2 days to make money) but it cost me 1149.28 Canadian$ and I only got back 1057.71$. So my question is, how much is the exchange fee and is this standard? Thx

See my response here in regards to exchange rates:
http://forumserver.twoplustwo.com/sh...&postcount=102

That is totally standard on 888. It's shocking.

When I ask them about it they just me a load of crap about it being competitive market rate blah blah

Hiya Astrogirl,

I assure you that is being addressed internally. Let me know if you encounter any issues with your withdrawal; but I am sure it should be smooth sailing from here on.

Continue to run good!

888 not loading for anyone else tonight?

Hey 888Rep I want ro report a minor bug.

If downloaded 888poker software in Spanish and then in-play changed to english, restart software is going to give an error. Only solution is to download softare again.

I wanted to leave it in english permanenlty and only solution was to download software in english directly.

ALSO, PLEASE fix font size for stacks, if tiled for 4-5 tables it is just damn small.

Can you ban this guy pls 888 rep

I will send this over for you guys.

a response from 888support i was asking for a credit because i was disconnected till blind-out

"In this tournament I have located a disconnection, however as my colleague has already advised you our monitoring systems indicated that we were not experiencing any problems with our servers at this time, I can also confirm that the issue was not experienced by all players and the tournament continued as normal."

upon investigation at MY END i found this STARTLING occurence [stacking the decks in my eyes]

the RNG decided to trow in a hand that was from an earlier sequence
hence the disconnection ???????????


hand# 25 is 597601942
24 is 02021
23 is 02483 which is were disconnection occured

the next hand is in "question" and when "the disconnect @ my end started

hand no 22 which is 597602250

the next hand 21 which is 597602528 returning back to the hand sequencing for the game
but not reconnecting me , instead showing "sitout" till end of game

888 have dealt me a "pre-determined hand" and STIIL not explained to me either thru my888 forum [now banned because i put this up as a TEST in their management feedback pages ] , by return e-mail [8 sent] , or any other means of communicating ,

so perhaps my concerns can be addressed here ,

Now that Skrill is out for Canadians, what is the consensus best method of making larger-amount deposits to 888? Most of the deposit options (other than bank wire) in the 888 cashier have quite low deposit limits. Is bank wire really the only other option? Has anyone had good experiences with any of the deposit methods offered?

>>>> Also, does 888 have player-to-player transfers, and is there a max transfer?

Sorry but you will need to contact support with this ongoing issue as they are best placed to deal with with it, thanks.

Read about player to player transfer here,

http://888-external-en.custhelp.com/...ransfer/prod/4

you obviously read this otherwise you wouldnt have answered ,

thought id seek an advised comment , but alas 888 at its best once again

oh btw, 888rep for your swift response, but i take this as an acceptance of the issue raised as being within 888s QA guidelines

i hope this "test isnt part of any unexpected external audit