Sent over for investigation.

Thanks

Dear Twoplustwo members,

I made a cashout on 888poker to my Skrill account, i had numerous conversations with the 888 support and they told me they wont charge any fees so i assumed it would be fine.

I logged on to my Skrill account and see a huge difference in the amount i received and the amount i cashed out.
Is this normall?
Side note is that my Skrill account is in € and 888 in $.

I heard from other regs that it was best to cash out in $ and let skrill(or any other PSP) do the conversion as 888 would have charged a lot of(hidden) fee).
Paying a couple of hundred euro's in fee for a cashout below $5000 doesnt seem right, even if you take the conversion rate in mind..

What is going wrong here and is there any possiblity i could receive some of the money back?
Look forward to hear other experiences with 888 cashouts.
Maybe i am playing on the wrong site lol..

yes

no

yes. Or open a $ skrill / neteller if you continue to play there.

please add feature to display stacks as number of big blinds.

dream on...their software almost never gets updates (actually i not remember one single update before the switch to the new layout) and they dont care about your opinion. you should know that by now.

otherwise why should they stay with their horrible new layout, which noone likes and where you can not even choose where you want to sit? its all a "business decision"

hes probably gonna "forward your feedback" and thats it.

That's probably because you were on a special version for those who wanted to play the old layout.

I played on the new version too and i not saw any updates at all....

Sent this over to management for future consideration.

Thanks

The thing you heard from other regs is right. You can switch preferred withdrawal currency to $ in the cashier. Than skrill will charge their conversion rate fee though.

Im still waiting. No contact.

so my current site I play on is good and all but just not getting the game volume to make it viable. I have realized I am going to have to cash out some of my winnings and move it to another site but I noticed a few problems when I actually made an account on 888 and downloaded the software.

1. the rake in heads up hypers is attorcious the worst I have ever seen anywhere unless you have an incredible vip program that quickly awards 60%+ rake back I cannot see this been competitive.

2. your terms and conditions mentioned running credit checks or financial suitability checks this concerns me. I am not someone with a gambling problem I have been a profitable poker player for some time, I may have had droughts along the way where my game was not working but I managed myself regrouped and studied or stop myself. I do not gamble with money I cannot afford.
I would understand such a thing if I was making multiple deposits of of a few hundred on a regular basis, however my normal behaviour would be to deposit once and then hopefully never deposit again but if i did maybe again in several months time.
If they mean deposit limits or how often I can deposit this is unlikely to affect me.
However I fear we could be dealing with inept bureaucracy. eg when I play heads up hypers I can play between 100-200 a day I am working on improving my multitabling so I can do more.

if I am say playing $10 heads up hypers then and I play 200 of these a night then one could say I am staking $2000 a night and can i afford that realistically on my salary, however this does not take into account that the same money is been staked over and over. obviously if someone was doing that then one could argue that i can only realistically afford to play 1 $10 a game a night maximum in which case this is a waste of my time. How is this monitored is it as I feared.

3. the dons seems to be only hyper turbo format am I missing something here? I cannot afford that sort of variance if I am going to play at any meaningful stakes. without a very good rakeback deal.

just the site from first glance is not looking good to me. I have been doing very well on my small little poker site and am now ready to split my bankroll and move some of that to another poker site so I can get more games in just 888 poker is not looking like the right place for me so I thought I would mention my concerns and see if there are any points I am missing before I just move the money to another site.

THATS THE EMAIL 888 SENT ME JUST NOW:

https://gyazo.com/f0b6fcb710379a26bf5b16f75b3e5951

para pokeroperations@888brands.net

And what do i have to do with this ? It is not my responsibility that you guys were allowing a fraudulent account into ur brand. How can i know that the money i was receiving was from a guy doing wrong things into your brand ?
I demand not only my funds back but also that my account gets reopened.
That’s unacceptable. I will post that on 2+2 for others to see how this situation is getting handled.

IS THAT A JOKE? I swapp money and get my account banned ?
Im a respect and known mtt player. That is the site you guys playing on. CONGRATS. NICE SUPPORT

Used to give half of the volume here and now I didn't even install 888Poker since I bought new computer after they forced us to new layout.

not a single account was removed, i play with them every day.

And ammount of new Belarus nicknames is worrying

The e-mail states you sent to two or more fraudulent accounts. That may be a clerical error, but, in any case, the p2p facility is there for transferring between family and friends. If you transfer with an unknown stranger on the internet, it is your responsibility and is one of the main and obvious dangers of doing so, especially if the other account/s is/are new to both them and you. There is absolutely no reason for the poker site to take the hit on their lost money.

Sometimes they will simply take their money back from you, so it appears likely that they see some connection between your and the other account/accounts.

If there is no connection in your case/s, perhaps try showing them the trading thread/s or site/s and all PMs, Skypes and e-mails where you discussed the transfer/s online?

First of all, if u read again, you will see that i have recived money. Did not sent any. If u search my player group online aaureliooall. you will see that i have over 360k profit. Why the f. would i scam site on like 700 or something ?

They simple dont reply to any email. How can i even show things to them ? How can a support be like that ?

I also run a stable. I'll advice all players under my responsability that they even should quit 888. Cause a site that the deposit/withdraw options are TRASH. Taking everytime several days to complete tasks. P2P transactions become a thing, and if we cant trust them to handle the money that is going in and going out of the site. What is the point ?

Have never seen that happen on big sites like pokerstars and partypoker.

888 should really have a multi currency cashier nowadays, or at least allow players to deposit and hold funds in their local currency, every time i deposit from the uk, the least way to get screwed is to deposit in $ since your cashier currency is $ only. I am being charged by my bank this way but it is still better than to deposit in £ and get even more screwed by 888 conversion, same with withdrawals, i must withdraw in $ to uk bank.

I think you are literally the only site that does this, all other sites allow you to store local currency even if the games on site are in $ or euro etc, they just make the correct conversion in client when you register for tourney/cash game etc.

I have sent your feedback over to management for you.

Regards

@888Rep - The players appear to be banned for using bots from the other thread, is there a strategy in place to refund/reimburse players who were affected by playing with them?

So the $700 you received was from only one player? Not two or more? Was it sent in one p2p transfer?

Was he from your stable? Any others in your stable banned as well?

Where did you send the money you swapped with him? Can you ask him or the relevant organisation to reverse that transfer?

How much money have they confiscated, in total?

I agree that if this is only one transfer from one person; that they could not have found any other connection between the two of you, (by way of games, IP addresses, etc), because they don't exist; and that you are a long time, honest, big winner who has not received any previous warnings or penalties; then they should not confiscate the existing money in your account before you received the fraudulent funds.

Otoh, if they don't want you to remain as a customer, for whatever reason, they have every right to ban you, and there is no argument to that aspect of your case.

Albeit that you are frustrated and angry with the situation, you have written in this forum in an aggressive manner, imo. If you have been writing to Support in a similar manner, I can understand why they might not have treated your case as top priority.

On the assumption that you are honest, I hope you receive your own money back in the near future. Presumably in their T&C they have a formal complaints procedure that you should follow. You should probably activate that procedure now.

Hey buddy, i'll replay u real quick here, once im playing and com back later to answer properly.
I was real polite for 2 months, very comprehensive. Once i rlly want them to track wrong stuff going on on the site, since im a player too and wanted to be protected.

But man, after 2 months recieving no replays. And when they do, they come to me saying im suspended. Sorry, but thats very tilting.

breadpill, choppermod, wildboard and dr.karp seem to stop playing.
Unfortunately dodgedart69 hasn't been removed...

Looks like there are two more frequently active bots

seafoodmeal
letsplaynl

This will be investigated.

Thanks

Regards

@888rep - there is a glitch in the software in the snap pool

I open say in Mid position.
SB calls
BB 3bets.

I can see the eye which means "fold but keep watching".

Ive noticed that if the sb snap folds, the eye suddenly disappears - it is telling me that you cant view the hand if you fold as there wont be one because sb has folded.

So this bug would allow (sometimes) the original raiser to see what action the other players take before deciding on his next move. He might be happy calling if he knows the fish hasnt folded, for example.