Quote:
Originally Posted by RikaKazak
If FTP had all this money...why the hell did they have horrible customer service? Certainly they could of hired a few more people with all this money they were throwing around?
I can answer that, the company had a massive employee turnover in the customer service department. Yes there was breakfast and yes there was lunch and the wages were half decent. But nobody wanted to stay. Only 20% of all support staff were there longer than 2 years. Those 20% of experienced staff were delegated to harder tasks such as problem gambling, multi acconting, id-verification, and later vip/ blackcard, while the main body of staff were made of temp staff paid minimum wages on a temporary contract hired when the volumes were high, trained on one specific query, and unable to answer your question past templates 1 and 2. Bad management. Lack of respect for the workers, and supervisors and teamleaders which i wouldn't assign to lead a flock of sheep let alone guide a team of people.