I had played at UB a lot a few years ago and I am not really sure if I ever got cheated or not. I had never really played higher than 5/10 and for the most part played lower than that but I decided to email them today and see what they would say.
Here it is.
Thank you for contacting us at Ultimate Bet.
Here is an explanation of what happened:
• On January 12, 2008, UB was alerted to suspicious play on the part of an account named NioNio. UB launched an investigation and locked down the NioNio
account as well as several other related accounts. On February 5, 2008, our investigation led to the discovery of unauthorized code on our servers that had allowed specific accounts to view other players’ hole cards during live play.
• Tokwiro, itself victimized by this fraud, is currently reviewing its legal options in this situation.
• Upon discovery, the unauthorized code was immediately removed. The investigation continued until all the details of the fraud were known and until technical solutions and policies were put in place to ensure that it could never happen again.
• UB is in the process of reimbursing players who were victims of unfair advantage for their losses, and has released a thorough statement on the findings of the investigation.
• The investigation involved the Kahnawake Gaming Commission, third-party audits, gaming and statistical experts who examined millions of hand histories
going back more than three years, and programming experts who examined enormous amounts of software code. It was the most thorough investigation possible. We preferred to take a little longer if necessary in order to completely understand and repair any holes in our system that allowed any unfair advantage. UB and the KGC were in complete agreement that no lesser measures would be acceptable.
• Our third-party expert auditors and our contracted software developers have gone over every line of code on our servers. They conclude – and the KGC has accepted their conclusion – that all of the unauthorized code was removed..
• Anyone who played a hand in which any of the accounts identified as having had an unfair advantage – NioNio, Sleepless, NoPaddles, nvtease, flatbroke33, ilike2win, UtakeIt2, FlipFlop2, erick456, WhackMe44, RockStarLA,
stoned2nite, monizzle, FireNTexas, HeadKase01, LetsPatttty, NYMobser, and WhoWhereWhen – during the time period in which the scheme was perpetrated, March 7, 2006 through December 3, 2007, can be assumed to have been victimized
by the fraud and is eligible for refunds of net losses
• UB believes that we have identified all of the affected players and perpetrator accounts, but remains open to consideration of new documented claims and findings.
• UB expects that all refunds will be processed by June 30, 2008. If you are eligible for a refund and have not received it by that time, or if you have a claim that you believe UB is not aware of, please contact
pokersecurity@ultimatebet.com.
• In the wake of this incident, UB is one of the safest and most secure online poker sites on the internet. UB fully recognizes the damage that the fraud has done to its reputation, and is committed to making sure that nothing like this ever happens again.
• UB has installed state-of-the-art technology, including a new dedicated Security Center, for this purpose. Gaming mathematicians, poker professionals, and security software developers have all contributed to the requirements for
the new Security Center.
• UB has thoroughly examined and revamped its account policies, and brought in outside experts to advise it in security matters.
• We appreciate your understanding and loyalty and are committed to ensuring that our customers will find the safest, most honest, and most enjoyable online poker rooms on the internet.
As you can see, we went through any possible procedure there is in order to ensure this investigation was as thorough as possible. We hope that this explanation suffices your expectations, and please don’t hesitate to contact
us back if you should have any further comments or questions.
Best Regards,
P.A.
Security Department
Ultimate Bet