After sending the following e-mail to Att: Stuart Gordon via ub, bingomania and blanca games on 5/6, I got this back from UB support.
Dear Mr. Gordon,
I hope that you will read this e-mail in full and give a reply as I am trying to find some answers to some questions that have come up throughout the poker industry.
I've read your bio on blanca games. I, too am a family man with a wife and a new baby girl due on the 19th of this month. We even spent our honeymoon at the Sandals Resort in Antigua where you make your home now. For the past several years, I've made the Ultimate Bet/Cereus poker room my home for online gaming. It's given me the opportunity to give my wife and I a nice lifestyle. With the recent U.S. DOJ regulations however, there are several American players that have considerably large balances on the Cereus Network. Currently we can not withdraw these funds, however European, Austrailian, New Zealand and others can newly withdraw $500.00 per week.
Do you have any time estimations as to when US players will receive the balances in their accounts? Is there anything we can do to expedite this? As mentioned earlier, my wife and I are starting a new family together and we need this money for our family. I currently have over $65,000.00 US funds in my account. There are rumors flying around the internet of bankruptcy, of stiffing US players and only paying non-US players, and of other negative items that US player's funds will be non-existent in the near future.
I ask you to please help us. My family sincerely depends on this money. Any response you can give would be very much appreciated. Thank you for your time.
I received this:
Dear Valued Player,
Thank you for contacting us.
Cereus’s top priority has always been, and remains, the refund of account balances to its US players. Unfortunately, the Company still faces several legal issues, which must be navigated before funds can be paid out to US players. The Company’s United States attorneys, Blank Rome LLP, continue to work diligently to resolve these issues, which is a necessary further step to facilitate the return of funds to players. US Player account balances, therefore, will not become immediately available for withdrawal as a result of today’s agreement with the DOJ.
We thank you for your patience in this matter. This remains our highest priority, and we will update you as we move forward to resolve outstanding issues.
Best regards,
Daniel
UB – Payments
Payments@UB.net
I wrote back asking for confirmation that our funds are 100% safe and secure, so I hope they can confirm.
We also had our baby girl on Sunday May 8