you refuse to process my withdrawl until I send you all my hand histories since mid-May.


I am not willing to send you all my hand histories since sometimes I did not play insured and left your application closed. It is not possible to find all hands I played with insurance and send them to you.

Why do you need the hand histories?

Hi,

You don't need to select the hand histories of hands you played while the application was running. You can send us all the hand histories during this period. It should be pretty easy. We already know when the app was running and when it wasn't.

We need to review your hand history files for security purposes.

Thank you for your help.

could user choose to insured hand by street when get allin, for example ,only insured hand allin preflop?

Hi,

Unfortunately you won't be able to do this at the moment.

Thank you for the feedback.

+1

I would love to be insured a wider % range pre than postflop (omaha), It could work guys make it happen!! .

I have had a problem in my balance, i texted you yesterday and no answer. I dont like to have money "in the air" i attached you the correct proofs.

Other complains:

- You told me you were going to add skrill in €, and nothing.
- I didnt understand why you removed Party & Ipoker, any news about their comeback?

One day more without receiving answer, in a place you are dealing with money and its easy to have software problems i think its not acceptable dont have answer in less than two days. I start to play without insurance until i have answer, and now i ll lose my level fees, etc, so sick this, thx.

If you are having problems, be honest, tell us, and let us take our money, because this is getting worse.

I really love this program, but not this way.

Well, i have proceed to make a big % withdrawal from my balance, i will see how much time do they take. Guys, are you having problems? Can you contact Insured?

Everything fixed, sorry for the hurry, but i get nervous when i see possible problems.

Dear Players,

Due to a number of difficulties that we have not been able to overcome, we decided to shut down InsuredPlay permanently. As of today, you will no longer be able to use our services.

The site will remain available until September 30th, 2013 only for withdrawals. All players who have an outstanding balance will need to submit a withdrawal request by September 30th. After this date the site will not be functional and we will no longer be able to respond to any requests. In the meantime, withdrawals will be processed as they are received.

All player balances are safe and everyone will be paid in full.

We appreciate the support of our loyal players and regret having to put an end to our story.

Best Regards,

Sorry to hear about this Emre, best of luck on any future endeavors.

Its a pity hear this, but i imagined, just to see my previous post.

When you act shady and you dont have a good comunication with people you get this.

Why does the cashier say you're charging me to cash out my money then? Hope it's a mistake and I get my balance in full like you claim.

It's sad to see you quit

Let me return to holygavr's request from post #347: could you please make the software template for all-in insurance available for purchase (preferably including maintenance or at least the code with documentation), especially now, when you don't need it any longer? I think someone (maybe myself ) will follow your path and put it to a good use.

I don't know why you had to close, can you give a little insight into it to us? E.g. did poker sites frown upon your users sitting together at the same tables, as if they were sharing the same bankroll, though such a stance is stupid and even harms rake collection a bit (in cash games) as you were covering only the part of variance that's totally independent of players' strategies and thus weren't encouraging collusion at the slightest? (After all, they allow conventional stables that cover the entire variance, as long as they prevent collusion between stakees.) Or did you detect users hiding histories of won all-ins on the fly before your software was able to fetch them? Or did you just fail to attract enough customers to sustain a good reward-to-risk ratio?

Good luck with your further businesses!

+1 to above post, I hope a product like this one comes along soon, really liked it.

I also am being charged a cashout fee to Moneybookers. IMO this is unethical, since you are forcing me to cash out.

If you're being charged an unprocessed balance fee, send it to support and we'll add the fee to your account. Then you can withdraw the entire sum.

So why are you closing? If you plan any business in the poker industry in the future it may pay to be forthcoming with this sort of information.

Also what are you doing with people's money that for whatever reason dont apply for it before 30 September? Keep it?

4 figures gross profit in the first 6 month. Low fee for insuredplay and at the same time high fee for player has destroyed the company.

and low interest of the players, obv

i sense that some sort of angle shooting or fraud was occurring here on the customer side of things...

not saying its the sole reason for the site shutting its doors but I always wondered how they would prevent people from colluding or angle-shooting them and making their lives miserable in general...

the idea was great but there just seemed to be some glaring holes

Reflecting upon this wreck, I feel that this kind of insurance just can't be run in a big public company format because 1) the demand is too low (many posts itt testify for that), 2) ridiculous Skrill merchant fees eat most of the edge. I think one of the keys to success would be providing it privately, avoiding being flagged by Skrill as a merchant

To this end, I think all-in insurance would be done better in small groups of people knowing and trusting each other, playing at similar stakes but different game types and sites (so poker sites wouldn't suspect collusion). Mutual trust has a benefit of reducing the transaction volume dramatically: instead of jerking funds on and off a merchant site, making it pay tons of fees and/or exhaust transaction limits, money can be sent once in several weeks in chunks of dozens of BIs when someone is in real trouble and longing for that refund. The transaction volume will fall because up- and downswings of the peers will cancel each other better.

Different payment processors can be used at once if the volume doesn't allow to use a single one without being flagged as a merchant, and also great use can be made of direct poker site transfers and 2+2 transfer threads. (There can still be a laundering investigation but it's easy to prove innocence as long as the transactions are played through and the mates don't gang up at the same tables.)

I see a couple of ways this can be done. Firstly, the friends can just agree to divide the total EV difference equally (or in some fair way) among them. It will reduce the AI variance by as many times as there are members in the group (btw, that's one of the main benefits of marriage to me ) to a negligible amount, don't forget about RIT as well.

Secondly, an insurance bankroll can be put up with fees for access to it like with InsuredPlay (it wouldn't last long without any fees - recall that any breakeven activity ends in a bustout almost surely sooner or later) that would get lower if the bankroll grew, but again it should be rather a small web of trust with members P2P'ing to each other (not necessarily through the bankroll holder) once in a while, more like a stable and with a full-blown staking-like contract and possibly 'registering' the relationships at a staking forum.

They could use bitcoin and accept heads-up playes only.

How do you define this as a "wreck"? Start-ups like this with fresh ideas in new, untested markets are always high-risk, high-reward. This business was run professionally, players are getting all their money back, everyone is given ample warning ahead of time of its closure. Just because its closing doesn't make it a wreck; just an ambitious business that, for unknown reasons, did not succeed.

Entrepreneurs, and their investors, should be commended for trying to bring new products like this to market which can benefit players and build successful new revenue streams in the biz, not chastised like this.

^agree.

people come up with innovative ways to make money and help other people make money in poker...it was a great idea.

I can't log onto my account to withdraw my balance. Anyone else having that problem?

i cant log in either. its been days.

also my balance is under 10 usd. how will i withdraw it when they say you must have atleast 10usd.

how do i get my almost 9 bucks out???? i emailed this guys and nothing. not even a reply... like always shady CS

I've just succeeded in logging in now (at the website), though I couldn't do so last week and my balance has been zero for long (for personal reasons, there's no fault of theirs). So try once more.

Hood, I didn't mean to chastise them as brutally as you think, just English is not my native language, I made a wrong word choice, meaning just closure, though sudden to us...